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Audi Des Moines - Service Center

Johnston, IA

4.7
406 Lifetime Reviews Review Dealership

406 Reviews of Audi Des Moines - Service Center

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April 06, 2021

"As always, prompt, courteous, job done well, kept..."

- rancher

As always, prompt, courteous, job done well, kept apprised of work. Best deal Have ever been to. It's one of the reasons I buy Audis

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Recommend Dealer
Yes
Employees Worked With
April 01, 2021

"Awsome service experience, great communication with..."

- THETORRYS

Awsome service experience, great communication with keeping you informed about the service on your vehicle. Highly recommended service department. Thanks to attention to detail, Frank and Katie!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Frank Blair
April 01, 2021

"The technology automation with video, txt messaging and..."

- ryan.veatch

The technology automation with video, txt messaging and e-payment is great. My advisor did a great job. I am still disappointed that with multiple items scheduled for service on my vehicle, they are unable or unwilling to provide loaner cars. I have never had that issue with my Mercedes and service.

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Recommend Dealer
Yes
Employees Worked With
March 30, 2021

"My original appointment got miss-entered into the system..."

- paul.bjork

My original appointment got miss-entered into the system as 1:00 a.m. So when I arrived at 1:00 p.m. I couldn't get my service work done. I had to wait 5 days and accept an 8:00 a.m. appointment time. I have to say I was quite surprised that a company as large as yours would have a system that would even allow an appointment to be scheduled into a non business hour time slot. Once the work got started all was great!

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Recommend Dealer
Yes
Employees Worked With
March 27, 2021

"Great service thank you. I will definitely try to..."

- tmslv_simic

Great service thank you. I will definitely try to recommend others to come to your office. I liked the online/text messages updates, easy to follow.

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Recommend Dealer
Yes
Employees Worked With
March 25, 2021

"Communication was prompt and friendly. Service was..."

- CM_CULBERTSON

Communication was prompt and friendly. Service was completed when they said it would be done. I have no complaints other than the heavy emphasis on completing this review.

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Recommend Dealer
Yes
Employees Worked With
March 25, 2021

"Got me in to fix an tire and got it done quickly! Was..."

- TROSTMW

Got me in to fix an tire and got it done quickly! Was glad they were able to adjust to my schedule and squeeze me in.

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Recommend Dealer
Yes
Employees Worked With
March 16, 2021

"Worst experience I’ve had with any dealer. I was quoted..."

- ARIANA.ALVAREZ

Worst experience I’ve had with any dealer. I was quoted an amount that was more than $400 off the final price. I was told to drop off the car then to pick it up again the next day bc they had to wait for the parts. The service took more than 20 days to complete without any update throughout even when I would try to call to get some information they would say they would call me back and I would never hear back. When I picked up the car there was a price discrepancy that we didn’t agree to over the phone and the guy at the desk said he would leave a note so the person I was working with could call me back and return any overage that was owed to me only to never hear back from even after calling in myself twice they kept saying they would call back and I still can’t get ahold of anyone to even explain what happened. Only Audi provider around makes me want to sell my Audi just to not have to deal with them again.

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Recommend Dealer
No
Employees Worked With
March 13, 2021

"We love our Audi and the dealership was on point! They..."

- RUEBEL0

We love our Audi and the dealership was on point! They had to order tie Rod parts, all didn’t come in so they let us keep our loaner until they did. Very pleased!

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Recommend Dealer
Yes
Employees Worked With
March 12, 2021

"Great service! The service department was friendly and..."

- MSKUBOVICH

Great service! The service department was friendly and courteous. They kept me updated via text on all of the maintenance that was required and provided a detailed report at the conclusion of the appointment. I would highly recommend the Audi service department.

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Recommend Dealer
Yes
Employees Worked With
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