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Audi Des Moines - Service Center

Johnston, IA

4.5
708 Reviews
Call Service Center (515) 446-3583

708 Reviews of Audi Des Moines - Service Center

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March 08, 2024

I always feel welcome. My car is a bit of a lemon so Bryan knows me More

by scott@iowarealty
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Adams
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Mar 10, 2024 -

Audi Des Moines responded

Thank you for the kind words for Brian and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Best Regards, Brett Schettler General Manager

Helpful
March 05, 2024

Right now I am too busy to answer all your questions. Wesley was great and so was the tech! More

by SHARON.DIXON
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Prudencio
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Mar 05, 2024 -

Audi Des Moines responded

Sharon, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Wesley here at Audi Des Moines. Best Regards, Brett Schettler General Manager

Helpful
March 04, 2024

Check engine light was on at oil change. Not diagnosed. Car's been back for a $2000+ service ) that was diagnosed) and check engine light again not diagnosed. Looks like a 3rd trip back. More

by D.ECKLUND
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Report | Print
Mar 05, 2024 -

Audi Des Moines responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Best Regards, Brett Schettler General Manager

Helpful
February 29, 2024

Helped me solved the Robles. Responded in a timely manner. Wesley was very professional and attentive to the issues. Provided some suggestions to not have the issue again. More

by CRAIG84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Prudencio
Report | Print
Mar 01, 2024 -

Audi Des Moines responded

It's great to hear that we were able to help you out, Craig. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Des Moines! Best Regards, Brett Schettler General Manager

Helpful
February 21, 2024

Regular maintenance and then a cam girdle. They did great with everything Robyn is excellent More

by JeffQ5
Recommend Dealer
Yes
Employees Worked With
Robyn
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Feb 21, 2024 -

JeffQ5 responded

Went in for basic service and found out we had to replace a cam girdle. Dealership was great, Robyn got us taken care of.

Feb 22, 2024 -

Audi Des Moines responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Robyn and our team, and don't hesitate to let us know if we can be of further assistance. Best Regards, Brett Schettler General Manager

Helpful
February 18, 2024

The people upfront at the service department were friendly, quick, and efficient. Made the process simple and answered my questions. More

by SIDNEY.CAM
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Adams
Report | Print
Feb 19, 2024 -

Audi Des Moines responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Brett Schettler General Manager

Helpful
February 14, 2024

Courteous and timely I was provided a car to drive while I waited. I'm from out of town so this helped me be productive. More

by WEAVER0
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Prudencio
Report | Print
Feb 14, 2024 -

Audi Des Moines responded

Thank you so much for your kind words for Wesley and our team. We appreciate you for taking the time to leave us this wonderful feedback! Best Regards, Brett Schettler General Manager

Helpful
February 14, 2024

Enjoyed my experience from start to finish at Audi Des Moines with Dan as my sales person George, sales manager, manager and finance all helping to replace a car that was damaged an accident and left the More

by porterhomecp
Recommend Dealer
Yes
Employees Worked With
Dan
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Feb 14, 2024 -

Audi Des Moines responded

Thanks for sharing your thoughts about your experience with Dan and our team here at Audi Des Moines. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon! Best Regards, Brett Schettler General Manager

Helpful
February 10, 2024

Reason I have owned Audi's exclusively for the past 30 years Quality service and genuine people More

by PWALTZ
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Adams
Report | Print
Feb 11, 2024 -

Audi Des Moines responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Brett Schettler General Manager

Helpful
February 08, 2024

I had numerous questions and Wesley answered everything well and in a manner that I could understand. Everything was quick. More

by Cmitch149
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Prudencio
Report | Print
Feb 08, 2024 -

Audi Des Moines responded

Thank you for the kind words for our service department! Wesley and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Best Regards, Brett Schettler General Manager

Helpful
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