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Audi Hoffman Estates

Hoffman Estates, IL

Overview
Employees
Reviews
Vehicles
4.6
5,901 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL). The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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1200 W Golf Rd

Hoffman Estates, IL

60169

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Showing 5,901 reviews

October 30, 2025

Had no problem with service, but billing was a nightmare. I was given someone else's invoice and I paid it. Went back for a credit and paid the correct invoice only to find out i was charged again for the More

by POLKADOT12
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
? Whoever was in the billing dept.
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Oct 30, 2025 -

Audi Hoffman Estates responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 30, 2025

Excellent experience from moment I arrived. Staff who greeted me was pleasant and courteous. Tim listened to issue I was having with my right rear tire. He then explained the process of evaluat More

by Paulette
Recommend Dealer
Yes
Employees Worked With
Tim Machongga
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Oct 30, 2025 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

October 29, 2025

Tim is amazing! !! He's reliable and very helpful! Overall great experience working with Tim Machonga! More

by MAGGIEVISO
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
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Oct 29, 2025 -

Audi Hoffman Estates responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 28, 2025

Very good! Got in got out, in a reasonable time! And no haggling about what services were required. More

by rszkorla
Recommend Dealer
Yes
Employees Worked With
Anthony
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Oct 29, 2025 -

Audi Hoffman Estates responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

October 25, 2025

Efficient ant helpful Tim was pleasant, informative, and attentive to my requests about the car More

by RNWEVIK
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
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Oct 25, 2025 -

Audi Hoffman Estates responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates. We look forward to having you as one of our valued customers for many more years to come!

October 25, 2025

Very satisfied with the overall service The team is always very helpful with any questions and resolving potential problems... More

by Blondelady1
Recommend Dealer
Yes
Employees Worked With
James
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Oct 26, 2025 -

Blondelady1 responded

As always very satisfied with the team at Audi Hoffman Estates

Oct 26, 2025 -

Audi Hoffman Estates responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

October 24, 2025

Jim was easy to work with. The service was done quickly and he communicated the status of the vehicle promptly. More

by CGATTUSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim DeRosa
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Oct 24, 2025 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

October 24, 2025

Had a great time during my appointment. Had a few concerns about my car, they got it all checked out in the timely manner and gave a few recommendations. More

by TatyanaAminova
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aldo, Dennis
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Oct 24, 2025 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

October 24, 2025

Andy runs the BEST SERVICE DEPARTMENT on the Planet. I'd give him a 6 on a Scale of 5 More

by Hohenadeltjh
Recommend Dealer
Yes
Employees Worked With
ANDY SERVICE MANAGER
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Oct 24, 2025 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

October 23, 2025

Accommodating with entire process through scheduling, loaner, feedback, pickup and payment. Aldo was helpful throughout. More

by MIKEMAJCZAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aldo Huerta
Report | Print
Oct 23, 2025 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

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