Audi Hoffman Estates

This is my favorite dealership, they've always had the best customer service and service department! best customer service and service department! More

Extremely professional and definitely wanted to help me. It was a much higher level of service and I'm accustomed to. I also felt like Jim was transparent and experienced. It was a much higher level of service and I'm accustomed to. I also felt like Jim was transparent and experienced. More

I was very pleased with the service I received. It was done in a timely manner. I received a video and a report. Everything was explained to me. My consultant was very courteous and honest. Truly a It was done in a timely manner. I received a video and a report. Everything was explained to me. My consultant was very courteous and honest. Truly a great experience. More

Aldo explained everything that needed to be done & he was able to secure a discount from the Audi coupon offers I received in the mail able to secure a discount from the Audi coupon offers I received in the mail More

Didn’t get any explanation as to what was done to my car besides that it was a 40,000 mile check up. But it would’ve been nice to know what was done in that 40,000 mile check up. Then was not given really a besides that it was a 40,000 mile check up. But it would’ve been nice to know what was done in that 40,000 mile check up. Then was not given really any information on what tire needs to be replaced? Why and the cost? More

The dealership should not notify people before they come in to service their car that they need a check, cash or debit card to pay for the service! in to service their car that they need a check, cash or debit card to pay for the service! More

They reset my service reminder at no cost which was great, but they did not shut the hood all the way to make contact with the sensor, alarm would go off ever time I locked the door. I called three tim great, but they did not shut the hood all the way to make contact with the sensor, alarm would go off ever time I locked the door. I called three times to ask service department what to do. And was told I would get a call back ( still waiting ) I ended up calling two other dealerships both of which I got ahold of a service advisor who walked me through steps to try and fix the issue. Your dealership NEEDS to get the call center into the dealership I was there the day before looking to buy a new car but will no longer consider your location More

I had an excellent car buying experience from start to finish. The staff was welcoming, professional, and truly listened to what I was looking for in a vehicle. They made the entire process smooth and str finish. The staff was welcoming, professional, and truly listened to what I was looking for in a vehicle. They made the entire process smooth and stress-free—no pushy sales tactics. I appreciated how transparent they were about pricing and financing options. Everything was explained clearly, and I felt confident that I was making the right choice. Carlo worked to ensure I drove away happy in a car that fits both my needs and my budget. I would highly recommend this dealership to anyone looking for a reliable, fair, and friendly car buying experience. More

Went in for scheduled service. Got charged $170 for a cabin air filter, which is $11 online. Also got recommendation to replace the battery, for $750. And then they wanted "credit Got charged $170 for a cabin air filter, which is $11 online. Also got recommendation to replace the battery, for $750. And then they wanted "credit card processing fee" if I paid with a credit card, like they can't be just greedy, they need to feel cheap too. Right after the service, my AC does not really work. They didn't advise anything about that, and I am not going back to that place. More

Buying a car can often feel stressful, and it’s easy to worry that the sales team isn’t being fully transparent. That was not the case with Carlo Gilli. From the very beginning, Carlo stood out as knowl to worry that the sales team isn’t being fully transparent. That was not the case with Carlo Gilli. From the very beginning, Carlo stood out as knowledgeable, trustworthy, and genuinely focused on helping me find the right car. He explained everything clearly, shared his expertise on both the vehicle and the available deals, and made me feel confident that I was getting a fair offer. Carlo is respectful, kind, and professional, and he truly goes above and beyond for his customers. I feel blessed to have worked with him, and I couldn’t recommend him more highly. If you’re looking for someone who will treat you with honesty and care while helping you get the car of your dreams, Carlo is the person to see. Thank you, Carlo, for making this such a positive experience! More