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Audi Hoffman Estates

Hoffman Estates, IL

Overview
Employees
Reviews
Vehicles
4.6
5,738 Reviews
The history of Audi Hoffman Estates started off as Schaumburg Audi in 1990. When our current president and owner, who had worked for Audi of America for over a decade, purchased the rights for the Audi franchise from O’hare Porsche-Audi and opened the first exclusive (stand alone) Audi dealership in the United States (at the time 320 W Golf Road, Schaumburg, IL). The original Schaumburg Audi building lasted from 1990-2001 when in the same location a new “hangar style” design building was completed to comply with the latest Audi regulations. Our newest facility opened on July 1, 2013 as Audi Hoffman Estates at 1200 W. Golf Road, Hoffman Estates IL.
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1200 W Golf Rd

Hoffman Estates, IL

60169

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Showing 5,738 reviews

September 14, 2023

Was told a tire rotation was included with new tire purchase at the dealership then I was told to pay for it AFTER the service was done. Explained what I was told when I made an oil change booking but More

by MH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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September 14, 2023

Second time to this dealership…great service department…will definitely go back to this dealership again. More

by JAVABEAN447
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Sep 15, 2023 -

Audi Hoffman Estates responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered a great experience. We look forward to serving you in the future.

September 14, 2023

Anthony in service was extremely helpful and had excellent follow up throughout the service process. An excellent experience overall. More

by Steven Svec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2023 -

Audi Hoffman Estates responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a positive experience. We will share your comments with Anthony and our team, and we look forward to working with you again.

September 14, 2023

Good excellent very nice helpful nice people excellent service nice place quick wait time lower price More

by Dariuszkubiak21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Macedon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Filios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2023 -

Audi Hoffman Estates responded

Thank you so much for the five-star rating and for taking the time to leave us your feedback. We truly appreciate your business.

September 12, 2023

Everything went as expected. Professional and timely service. All went well and there were no surprises. More

by fjrudy1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted
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Sep 13, 2023 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

September 09, 2023

I appreciated Anthony's support in resolving the issue with my left rear turn signal. More

by BMCGOVERN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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Sep 10, 2023 -

Audi Hoffman Estates responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Anthony delivered such a great experience!

September 09, 2023

Ted in service department makes our visit very smooth and pleasant. Service is on time, and our cars were delivered cleaned and washed. More

by Gkartinian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted in service
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Sep 10, 2023 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ted met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

September 09, 2023

The car was exactly the way it was described on Kelley blue books. The sales person, Isabella, was very attentive ,knowledgeable and patient. She made sure that I was satisfied with the deal and made sure More

by IDATAYLOR56
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2023 -

Audi Hoffman Estates responded

Here at Audi Hoffman Estates, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Isabela and it was a pleasure having you at the dealership. We appreciate your review!

September 08, 2023

The problem of my check engine light was a little more than I expected by the service department acted quickly and my car was ready before promised. Good experience More

by bsatek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2023 -

Audi Hoffman Estates responded

Thanks for sharing about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

September 08, 2023

Both Mikaela and Ted and Anthony went out of their way to make sure everything was done properly and timely. I left my phone in my car and was immediately contacted at home. I had a specific request for b More

by Playdo123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted ,Anthony , Mikaela
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Sep 08, 2023 -

Audi Hoffman Estates responded

Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad Mikaela and our team were able to help, and we hope to see you again!

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