Audi Marietta

Worst experience ever in buying a new car Issue 1 Had asked the sales person directly when test driving the car. "Can I remotely start the car?" The answer was no but you can still power Issue 1 Had asked the sales person directly when test driving the car. "Can I remotely start the car?" The answer was no but you can still power on the ac/hear through the app which was good enough for me. Turns out this was not correct and now I am stuck with a car without a feature that was critical to me as I do not have covered parking. (It was the main reason I did not buy another Mercedes where the feature worked inconsistently). The sales person later told me they confused the functionality with that of a different car. Issue 2 I was asked to sign documents two additional times after purchasing the car. This made me feel like i was being ripped off in someway. The company seemed big enough that they should have been able to pull of a transaction the first time without any hassle. I almost never review anything but this time I wished there was an option for zero stars. Totally ruined what should have been a positive experience. More

First service of car bought at Audi The staff was very helpful and caring. Dealership in whole very helpful. Would like more options (A8,A6) inventory as loaners but was satisfied wit The staff was very helpful and caring. Dealership in whole very helpful. Would like more options (A8,A6) inventory as loaners but was satisfied with loaner received More

Oil Change Gone Long I scheduled an appointment to have the oil changed in my car. Unfortunately, the service took almost 3 hours. Jorge was incredibly communicative throu I scheduled an appointment to have the oil changed in my car. Unfortunately, the service took almost 3 hours. Jorge was incredibly communicative throughout the process and, due to the extra long waiting time, took care of the cost of the service. While I was disappointed with the wait time, Jorge definitely made the experience better. More

Awesome Customer service was Excellent. Everyone was friendly helpful, understanding, patient and caring. Ed and Tony made everything less stressful for me. T Customer service was Excellent. Everyone was friendly helpful, understanding, patient and caring. Ed and Tony made everything less stressful for me. The whole team is A+ More

Buying a car is a peaceful process here I was able to converse via email/phone with the team at Audi Marietta in coming up with a deal. They were very nice and cordial. I would definitely I was able to converse via email/phone with the team at Audi Marietta in coming up with a deal. They were very nice and cordial. I would definitely recommend my friends and family as well as for my future automobile needs. More

Great service experience. The team was very helpful and efficient; they were able to assist with my emergency repair and service my vehicle. My service representative went abo The team was very helpful and efficient; they were able to assist with my emergency repair and service my vehicle. My service representative went above and beyond on a weekend!! More

Informative, Excellent support ...Low stress Ed Jenkins was outstanding to work with. He was warm, professional and very informative as I familiarized myself with a new brand after decades of dri Ed Jenkins was outstanding to work with. He was warm, professional and very informative as I familiarized myself with a new brand after decades of driving another. I never felt pressured and believe he worked hard to help me make an educated, informed purchase that I could feel good about. He continued to be helpful even after my purchase in answering a few lingering questions and helping to connect with colleagues who had additional expertise that I could benefit from. Rachel Paquin did an amazing job of helping me grasp the intricate technology of my new Audi as she 'trained' me to correctly utilize all of the special features in my new vehicle. She was patient and concise in her instruction - ensuring I understood all the nuances of the technology. Throughout my experience at Jim Ellis Audi, I felt support but never pressure from the Audi team. It was one of the best experiences I've had making such a significant purchase. More