I really tried again to keep my business local at Stratham Audi, but I wasn’t treated fairly and was let down.. The pricing is very uncompetitive compared to the Boston area dealers and Nashua. In addition to pricing, the sales manager misrepresented the car, giving me inaccurate information in an effort to sell it as-is so he wouldn’t have to provide the missing accessory clearly listed on the window sticker. I have no idea how the owner of the dealership thinks he can run TV ads with himself sitting in a chair saying “We want your business, we won’t be undersold”. They tell you to bring in written quotes from other dealers and when you do, they say “We can’t do that”. They shouldn’t run those ads if they don’t intend to honor the claim? In an effort to shop local I even agreed to meet them in the middle and pay them a few thousand more than other dealers, but they backed out of that deal the next day. My salesperson Crispin was great, but management is the problem. I’m a long time local resident and business owner and I left upset and feeling burned. Bummer.
UPDATE JANUARY 2018 - Responding to the Dealer: Yes, I was incorrect, and your ad does not say you will be price competitive. I was confused because your manager did ask to see my written quotes from others and simply said “We can’t do that”. So, one thing for sure is you are not price competitive. And, I have no idea who you are...because you choose to post anonymously. I never met you and you weren’t part of the negotiation. Your one-sided account you must have got from your sales manager is not accurate. And, I asked that you contact me (the customer) to discuss this, and you have not.