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Audi Wyoming Valley

Wilkes-Barre, PA

Overview
Employees
Reviews
Vehicles
4.8
1,564 Reviews
Audi Wyoming Valley is a premier automotive dealership located in the heart of Wyoming Valley, serving car enthusiasts and luxury vehicle seekers with unmatched passion and commitment. With a rich heritage and an unwavering dedication to excellence, Audi Wyoming Valley has established itself as a trusted destination for those who crave the exhilaration of driving an Audi. At Audi Wyoming Valley, we believe that the Audi driving experience is more than just getting from point A to point B—it's about embracing a lifestyle of sophistication, innovation, and thrilling performance. As an authorized Audi dealer, we offer a wide range of new and pre-owned Audi vehicles that combine cutting-edge technology, elegant design, and unparalleled craftsmanship. Our knowledgeable and friendly sales team is committed to providing a personalized and tailored experience to each customer, ensuring that their unique preferences and requirements are met. Whether you're searching for a stylish sedan like the Audi A4 or a versatile SUV like the Audi Q5, our dedicated team will guide you through the entire purchasing process, making it seamless and enjoyable. In addition to our exceptional sales department, Audi Wyoming Valley boasts a state-of-the-art service center staffed by factory-trained technicians. Our service team utilizes the latest diagnostic tools and genuine Audi parts to keep your vehicle in pristine condition, providing routine maintenance, repairs, and enhancements to maximize its performance and longevity. Audi Wyoming Valley is not just a dealership; it's a community of automotive enthusiasts who share a common love for Audi vehicles. We regularly organize exclusive events, test drives, and owner gatherings to foster a sense of camaraderie among our valued customers. Experience the epitome of luxury and performance at Audi Wyoming Valley. Visit our showroom today and let us help you embark on an unforgettable Audi journey that will elevate your driving experience to new heights.
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1470 PA-315, Suite 3

Wilkes-Barre, PA

18702

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Showing 1,564 reviews

April 13, 2023

Went to 6 dealers before buying car from Wyoming Audi. Most professional and courteous sales staff and finance dept . Will definitely recommend your company. Thank you. Special thanks to finance manager. More

by AARONDEROY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2023 -

Audi Wyoming Valley responded

Thank you for taking the time to leave us a review regarding your recent car buying experience at Wyoming Audi. We are thrilled to hear that our sales staff and finance department provided you with the highest level of professionalism and courtesy. Our team at Audi Wyoming Valley understands that purchasing a car can be a daunting experience, which is why we strive to make the process as seamless and stress-free as possible. We are glad that our efforts were recognized and that we were able to provide you with a positive experience. We truly appreciate your recommendation, and we are honored to have earned your trust and your business. We will make sure to pass on your kind words to our finance manager, who we know will be delighted to hear about the positive impact they had on your experience. Thank you for choosing Wyoming Audi, and we hope to have the opportunity to serve you again in the future.

April 13, 2023

Service was good I don't think the diagnoses was spot on though. My tires aren't as new as they ssid More

by rogerlw821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2023 -

Audi Wyoming Valley responded

Thank you for taking the time to leave a review of our services. We are pleased to hear that you were satisfied with the level of service we provided. However, we apologize that the diagnosis of your tires was not accurate. We understand how important it is to have your vehicle diagnosed correctly, and we take full responsibility for any errors made. We would appreciate the opportunity to further investigate the issue with your tires and make things right for you. Please do not hesitate to contact us to discuss this matter further. We value your business and feedback and hope to have the opportunity to serve you again in the future.

April 12, 2023

Great service. Enjoy my car and the people that service it. But please wash my car after service next time thank you More

by STARFISHJILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Strobel
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Apr 19, 2023 -

Audi Wyoming Valley responded

Thank you for your positive review of our service! We are thrilled to hear that you enjoy your car and the people who service it. We appreciate your feedback regarding the car wash and will make sure to include it in our service in the future. We want to ensure that your experience with us is the best it can be, and we look forward to continuing to provide you with excellent service. Thank you for choosing us to take care of your car.

April 12, 2023

Brian K. Is the best! Thank you for what you do for all of us! More

by MABOTTARO72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2023 -

Audi Wyoming Valley responded

Thank you for taking the time to leave such a positive review! It means a lot to us to hear that we are doing a good job and that our efforts are appreciated. We are thrilled to hear that you think we are the best and that our work has been valuable to you. At our core, we are committed to providing the best service possible to all of our clients, and it's gratifying to know that our efforts have made a difference. We will continue to work hard to ensure that we meet your expectations and deliver the highest quality service possible. Thank you once again for your kind words and for your support. We truly appreciate it!

April 12, 2023

Very easy to work with . Clear concise explanations of issues . Completed on time with no problems . More

by RFRANKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2023 -

Audi Wyoming Valley responded

Thank you for taking the time to leave us a review! We're thrilled to hear that your experience working with us was very easy and that you found our explanations clear and concise. Our team works hard to ensure that our clients have a smooth and stress-free experience, and we're happy to know that we met your expectations. We take pride in delivering our projects on time and without any issues, so we're glad to hear that your project was completed to your satisfaction. Thank you for choosing us for your project, and please don't hesitate to reach out to us if you need any further assistance in the future.

April 11, 2023

No pressure sales-staff Knowledgeable Clean Friendly…but not overly…no one pounces on you Nice presentation of purchase Nice little gift Timely in communications No hidden agenda More

by KIEHARTC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2023 -

Audi Wyoming Valley responded

Thank you for your review! We are thrilled to hear that you had a positive experience with our sales staff. We strive to ensure that our team is knowledgeable about our products and services, while also maintaining a clean and friendly environment that is welcoming to all of our customers. We understand that no one likes to feel pressured when making a purchase, so we make it a priority to provide a no-pressure sales approach. We're happy to hear that you felt comfortable during your visit and that our staff did not pounce on you. At our store, we take great care in presenting our products in a visually appealing manner, and we're glad that you appreciated our efforts. We also believe in giving back to our customers and are thrilled to hear that you enjoyed the little gift we provided. We understand that timely communication is important, and we make every effort to keep our customers informed throughout the sales process. Our goal is to ensure that there are no hidden agendas or surprises, and we're glad to hear that we met your expectations in this regard. Once again, thank you for your review, and we look forward to serving you again soon!

April 10, 2023

I have always found them to be professional, efficient, organized, friendly and very helpful. They always listen and accommodate to my needs. More

by MCHISDAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2023 -

Audi Wyoming Valley responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that you have found our team to be professional, efficient, organized, friendly, and very helpful. We take pride in providing exceptional service to all of our customers, and it's always great to receive feedback that confirms our commitment to meeting their needs. We're glad that we've been able to listen and accommodate your needs effectively. Thank you for choosing us as your provider, and we look forward to continuing to exceed your expectations in the future!

April 08, 2023

Our salesman Kyle went above and beyond to make sure we had a positive experience. He took the time to show us how to use many features of the car and answered our questions. He did an outstanding job, I l More

by krisgo2
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Troy Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Osterhout
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Apr 19, 2023 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us! We are thrilled to hear that our salesman Kyle exceeded your expectations and provided you with exceptional service. We appreciate your kind words and are glad to hear that he took the time to make sure you were comfortable with all the features of your new car and answered all your questions. We pride ourselves on providing outstanding customer service and are delighted that you had a positive experience with Kyle. We will make sure to pass on your feedback to him, and we know he will be thrilled to hear that he made such a positive impact on your experience. Thank you again for choosing our dealership, and we look forward to seeing you again in the future!

April 06, 2023

I think there great . Take me in at anytime when I have a problem. Wouldn’t go anywhere else . More

by SANSSOUCIMOTORS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perry , John Strobel
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Apr 19, 2023 -

Audi Wyoming Valley responded

Thank you so much for your kind words! We are thrilled to hear that you have had such a positive experience with our services. At our company, we strive to provide exceptional customer service and support, and we are delighted to hear that we have been able to meet your expectations. We take pride in being there for our customers whenever they need us, and we are always here to help you with any issues you may encounter. Thank you for your loyalty, and we look forward to continuing to serve you in the future.

April 06, 2023

Recently purchased a 2020 Audi Q3 from AUDI WV with the help of Joe in sales and Troy in finance. The transaction was seamless and enjoyable. Highly recommended this dealership. More

by STEPHANIE.LONGMORE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2023 -

Audi Wyoming Valley responded

Thank you for taking the time to share your positive experience with us. We are delighted to hear that you had a seamless and enjoyable transaction when purchasing your 2020 Audi Q3 and that Joe in sales and Troy in finance were able to assist you effectively. It is always our goal to provide our customers with the best possible service, and we are thrilled that we were able to meet your expectations. We appreciate your recommendation and look forward to serving you again in the future.

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