Austin Ford Chrysler

Poor customer service. I went there to see about getting My seat belt fixed as my seatbelt would not stay latched at all. Really wish I could have had the guy that answered I went there to see about getting My seat belt fixed as my seatbelt would not stay latched at all. Really wish I could have had the guy that answered my phone call before I showed up but ended up being with Kristen. I knew this would have still been covered under my car warranty but when she looked it up she told me it was no longer covered. I stated that yes it should be and just told me again that it wasn’t. I was just about to leave when a mechanic walked out with her as he heard the conversation and yes my seat belt was covered under my warranty still. Thank you to that mechanic that heard the conversation. The mechanic said that they would get the part ordered and that Kristen would be calling back that night to set up an appointment. I also thought it was weird that they let me drive my vehicle home with a seat belt that was not working. The phone call that night did not happen and I called the next day and she stated that the part would be ordered that night and it would take 1-2 days. I asked about a loaner car as I drive 100 miles a day and drive on 90 most of the time and she asked if I had another vehicle which I do not and she said she had no loaner vehicles available. I then went to ford and spoke to another person in the service department to see if they would pay for a loaner vehicle from another place so i would have a safe vehicle to drive and at that a legal vehicle to drive. He was unsure how that worked but the he worked it out that I was able to get a loaner car (pretty quick actually).He actually sat there and listened to my concerns and helped me solve the problem and made me feel like he cared about his customers. When Kristen just made me feel like I did not know anything and gave off the vibe that she did not want to help what’s so ever. I picked up my car today and the lady at the front desk was so nice and helpful. She had a really happy look on her face and made it seem like the customers come first and not just there for a paycheck. More

They have always provided great service at a fair price and do so in a timely manner. and do so in a timely manner. More

Everytime I go they always give good service with the customer and satisfaction with the job, very grateful. customer and satisfaction with the job, very grateful. More

Kristen called about a recall, we were one day away from moving out of state, she set up the appointment and the tech came to our house and did the update, she could not have done better. moving out of state, she set up the appointment and the tech came to our house and did the update, she could not have done better. More

Very professional and friendly. Kept my up to date on the repair status would highly recommend Kept my up to date on the repair status would highly recommend More

Honest and loyal to their customers They are honest and loyal to their customers and treat them right loyal to their customers and treat them right More

They treat the customer fair and are quick to get things going. I would work with them again going. I would work with them again More

aj knows his stuff. very nice and patient with us. had the vehicle prepared for a test drive very nice and patient with us. had the vehicle prepared for a test drive More

Great service and friendly staff Took very good care of our needs Would recommend them our needs Would recommend them More

I arrived a day early(my error) and they were kind enough to work me in. I’m so grateful!’ Angie was a big help also. Thanks to all! to work me in. I’m so grateful!’ Angie was a big help also. Thanks to all! More