Autohaus BMW - Service Center

Exceptional Service- Patti Kupfer Highly recommend taking your BMW to Autohaus for your service needs and ask for Patti Kupfer. This is my third time to see Patti and she treats me lik Highly recommend taking your BMW to Autohaus for your service needs and ask for Patti Kupfer. This is my third time to see Patti and she treats me like her only customer: always thoughtful, attentive and helpful for my every need. An example of her great attention was regarding a bad power steering pump in my BMW that had just gone off warranty. Patti worked with BMW to ensure the part would be covered within the warranty period and the cost of the part and labor was completely covered! Thank you Autohaus and Patti Kupfer! More

Car care All of my experiences at Autohaus BMW have been commendable. Entire staff shows great people skills and they let you know that they appreciate your All of my experiences at Autohaus BMW have been commendable. Entire staff shows great people skills and they let you know that they appreciate your business. More

Service Visit I purchased my X5 from another local BMW dealership and I won't even step a foot into that place. In a world where great customer service is almost ex I purchased my X5 from another local BMW dealership and I won't even step a foot into that place. In a world where great customer service is almost extinct my sales advisor Patti goes above and beyond to make sure all of my needs are met. I never feel rushed or pressured to do anything while being in her presence. Patti isn't just a Autohaus Service Advisor she's a immaculate person and a asset to the Autohaus family, you're truly a gem! Thanks for everything you do and you've done to assist me with my BMW needs. Your hard work isn't going unnoticed. More

Friendly service greeters I feel so at home and relax with Linda Schaefer. She is so welcoming and happy, I am made to feel that my car is getting the best health care a car ca I feel so at home and relax with Linda Schaefer. She is so welcoming and happy, I am made to feel that my car is getting the best health care a car can get. She let’s me know when she available or if not, she says to see Mike and I have on occasions. I trust them to do right for my car and me. More

The Worst BMW Service Experience EVER!!! I have owned over a dozen new and preowned BMW's over the past 30 years. I have taken the vehicles to many different BMW Factory service centers all o I have owned over a dozen new and preowned BMW's over the past 30 years. I have taken the vehicles to many different BMW Factory service centers all over Missouri and Rhode Island. I have never felt so disgusted with the knowledge or lack thereof, from the service advisors to the service manager at Autohaus. They actually argued with me over what was a factory component, saying it was aftermarket. They lied about shorting out my electronics after doing an airbag recall. When I brought it to Plaza Motors they not only told me that the recall was the cause of the short but it was something that they should have fixed and not charged me close to $1000 for. KEEP AWAY FROM AUTOHAUS!! More

Experience and Customer Service. Chris' experience and knowledge of the product help the recall process enjoyable. Good employees are hard to find. The fresh coffee and donuts is a Chris' experience and knowledge of the product help the recall process enjoyable. Good employees are hard to find. The fresh coffee and donuts is also a good ides. More

new recall - same great team Parts came in for the recall on my BMW, and Mike did a great job of getting done in a timely fashion. Even with the construction going on this place Parts came in for the recall on my BMW, and Mike did a great job of getting done in a timely fashion. Even with the construction going on this place is seamless. Everyone in the service department is amazing! More

Easy in and out maintenance When the oil change calls, autohaus is always there to take care of it. Thanks Amanda for helping out this time! You guys are the greatest When the oil change calls, autohaus is always there to take care of it. Thanks Amanda for helping out this time! You guys are the greatest More

Always a very satisfactory experience! I have leased BMW's from Autohaus and as a result have always had my cars serviced by them as well. Taking my cars in for service has always been a pl I have leased BMW's from Autohaus and as a result have always had my cars serviced by them as well. Taking my cars in for service has always been a pleasant experience. The staff is always very courteous, extremely professional and welcoming. My service is always completed in the timeframe estimated and it is completed correctly! My BMW is always returned in neat and clean condition. More

Amazing Customer Service Autohaus has the best service department around. I have been to another dealership and there is NO comparison. Autohaus is the only place to go for Autohaus has the best service department around. I have been to another dealership and there is NO comparison. Autohaus is the only place to go for service. The entire department is friendly and welcoming from the porters who greet you to the service team. The waiting area is clean, quiet and peaceful. Service Advisor Chris Clem is amazing. He has been taking care of me for nearly a decade. He makes handling the service of my car as easy as possible from scheduling an appointment that is convenient for me, getting me a loaner car so that I can get back to work and letting me know as soon as my car is complete and ready for pick up. Chris is always aware of the service schedule, what my car needs and how long it will take. If he knows my car will be in overnight, he always reminds me to get anything out of my car that I might need overnight (such as my garage door opener). He always makes sure my appointments are smooth and effortless and for that I am so thankful. More