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Autohaus on Edens
Northbrook, IL
3,437 Reviews
At our dealership, you’ll always find a full selection of new Mercedes-Benz models to choose from, including popular options from the Mercedes-Benz C-Class, Mercedes-Benz E-Class, and Mercedes-Benz GLA models. Also check out our certified pre-owned Mercedes-Benz vehicles for great offers on pre-owned luxury cars. When you’re ready to take the next step, our finance staff will be standing by to provide pressure-free financing and leasing options for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 3,437 reviews
January 28, 2020
My Service Great service, great team. Treat you like a valued customer. Live in the loop and could bring my car to the dealership down here, but the service, th Great service, great team. Treat you like a valued customer. Live in the loop and could bring my car to the dealership down here, but the service, the prices, the way they treat you, is most definitely worth the drive to this dealership. Eddie is great and very detailed. The crew that checks you in also deserves a HUGE SHOUT OUT, as they are amazing! More
by happycarowner
Verified CustomerEmployees Worked With
January 28, 2020
Communication could have been better. Other than that, easy and smooth. Did not get the loaner requested...had a much larger vehicle which was harder to drive. easy and smooth. Did not get the loaner requested...had a much larger vehicle which was harder to drive. More
by iolanta.agran
Employees Worked With
Alex Giokaris
January 28, 2020
LACK OF FOLLOW UP AT SERVICE DEPARTMENT WOULD NOT RETURN CAL THE WORSE PHONE SYSTEM, SERVICE WOULD NOT CALL BACK FOR APPOINTMENT. CALLED THREE TIMES TO ARRANGE AN APPOINTMENT AND NO ONE CALLED. I HAD TO CALL MY THE WORSE PHONE SYSTEM, SERVICE WOULD NOT CALL BACK FOR APPOINTMENT. CALLED THREE TIMES TO ARRANGE AN APPOINTMENT AND NO ONE CALLED. I HAD TO CALL MY SALES MAN KEVIN JAMES AND TOLD KEVIN THAT I WAS BRINGING MY CAR IN ONLY 600 MILES ON NEW CAR. ENGINE LIGHT WENT ON. ONCE I DROPED OFF CAR, SERVICE WOULD NOT LET ME KNOW WHEN THE CAR WAS READY. I DROPPED OFF IN AM AND CAR WAS AT DEALERSHIP OVER NIGHT. SERVICE REP WOULD NOT RETURN A CALL. I HAD TO CONTACT KEVIN JAMES AND AKSED HIM IF MY CAR WAS READY. I AM THINKING OF USING ANOTHER DEALERSHIP FOR SERVICE. HORRIBLE CUSTOMER SERVICE. KEVIN JAMES IS A TERRIFIC SALES PERSON AND I LIKE HIM AS A PERSON WHICH IS THE ONLY REASON THAT I BOUGHT MY THIRD CAR AT THE DEALERSHIP. I REFFERED MANY PEOPLE TO KEVIN AND WILL CONTINUE TO DO SO BUT WILL LET THE PEOPLE I REFER TO THE DEALERSHIP TO USE ANOTHER DEALERSHIP FOR SERVICE. JUST PLANE OUT HORRIBLE SERVICE- HARD TO MAKE AN APPOINTMENT AND NO FOLLOW UP TO CUSTOMER WHEN CAR IS READY. I DID NOT USE A RENTAL AND HAD A FAMILY MEMBER PICK ME UP WHEN I DROPPED OFF CAR. I HAD TO KEEP MAKING ARRANGEMENTS FOR BEING PICKED UP BECAUSE LACK OF CURTISY BY DEALERSHIP IN LETTING ME KNOW WHEN CAR WOULD BE READY. LEFT THREE MESSAGES ON VOICE MESSAGE. NO RETURN CALL BY KEN WHEN TRANSFERRED More
by LARRY93
January 28, 2020
My Service Tom Lood is our service advisor for our 2 Mercedes automobiles. He is always helpful, honest and knowledgable. I appreciate his suggestions and advic Tom Lood is our service advisor for our 2 Mercedes automobiles. He is always helpful, honest and knowledgable. I appreciate his suggestions and advice and will continue to depend on his expertise. More
by MIAC
Employees Worked With
January 27, 2020
Ryan went above and beyond with handling my vehicle I came in for an oil change. I had 2 free services included with my package. Ryan dug deeper into my vehicle history and advised that the spark plugs I came in for an oil change. I had 2 free services included with my package. Ryan dug deeper into my vehicle history and advised that the spark plugs would need to be changed and that it was included in my service A package. I agreed to it and he then proceeded to get me a ride with lyft back to my house over in rolling meadows, he also arranged for them to pick me up when the vehicle was ready. I was just shocked that even though this service was for free Ryan did his due diligence and dug deeper into the vehicle history. More
by pudz6767
Employees Worked With
January 27, 2020
The service experience was excellent. I could not be happier. I feel like Mercedes Autohaus was loyal to me as one of their customers. Autohouse Edens is my preferred service center although it is not t happier. I feel like Mercedes Autohaus was loyal to me as one of their customers. Autohouse Edens is my preferred service center although it is not the closest service Center to my home More
by RANA.ABRAHAM
Employees Worked With
January 27, 2020
Tom Lood in the Service Dept is the example of delivering the best customer service. He takes the time to make sure that my experience in getting my cars serviced is always postive. the best customer service. He takes the time to make sure that my experience in getting my cars serviced is always postive. More
by OKSHMOK5007
Employees Worked With
January 27, 2020
transmission regular service We brought our ML350 in for the transmission service. On the screens in the service center it says the service starts at approximately $381 . When we We brought our ML350 in for the transmission service. On the screens in the service center it says the service starts at approximately $381 . When we went to pick the vehicle up the charges totaled over $700, and were reduced after our displeasure of the costs. The service center representative said my wife was told the cost when she dropped the vehicle off, yet my wife did not remember being told the cost. In the future, we will ask for the cost of all services to be performed , when we drop off the vehicle. Also, why put the starting at cost of services when they can be double what it displayed for certain vehicles. More
by TD0
Employees Worked With
Don't know who the rep was
January 24, 2020
Thanks to Eddie Garcia maintenance and other problems always go smoothly. He is knowledgeable, polite, and he has a great personality. Thanks also to the great crew of mechanics: the people behind the always go smoothly. He is knowledgeable, polite, and he has a great personality. Thanks also to the great crew of mechanics: the people behind the scene) who get the job done! More
by GRE8ART
Employees Worked With
January 22, 2020
I was looking to trade in my 2012 E 350For a newer model I was looking to trade in my 2012 E 350 For a newer model SUV and we found a super clean low mileage GLE 350 I was looking to trade in my 2012 E 350 For a newer model SUV and we found a super clean low mileage GLE 350 More
by MOOREDA
