
Autohaus on Edens
Northbrook, IL
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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B service Brought my car in on Wednesday at 7:30 am for a B service. Was given a loaner with only 3 bars of gas. Turned out the service took 2 1/2 days! I was Brought my car in on Wednesday at 7:30 am for a B service. Was given a loaner with only 3 bars of gas. Turned out the service took 2 1/2 days! I was given updates "(not done yet") at the end of Wednesday and Thursday. I have always given a very high rating for service but this time I was incredibly disappointed. Apparently, the service department was understaffed and over loaded. Tom did his best to assuage my frustration.Additionally, I think all loaners should be near full before loaned to clients. More
Thanks My service man was very professional and kind. He made sure that I knew the costs and services prior to leaving. He did a terrific job. My service man was very professional and kind. He made sure that I knew the costs and services prior to leaving. He did a terrific job. More
Excellent Service I was very impressed with the service and professionalism with Autohaus. My sales associate Tony was helpful and willing to find the right car to suit I was very impressed with the service and professionalism with Autohaus. My sales associate Tony was helpful and willing to find the right car to suit me. I knew which car I wanted when coming in but he helped me get it and out of the lot with my new car in a timely and thoughtful manner. Amanda was instrumental in educating me on the Mercedes Me app and all the bells and whistles on my new car. I highly recommend this dealership. More
Excellent service as always I drove like an hour but was worth it. Tom Lood Always take care of us with excellent costume service, if you need to take you car for service ask fo I drove like an hour but was worth it. Tom Lood Always take care of us with excellent costume service, if you need to take you car for service ask for him. Thanks Tom More
Excellent customer experience The total buying process was super easy. I had a very knowledgeable and personable sales person. No pressure buying experience. The manager was person The total buying process was super easy. I had a very knowledgeable and personable sales person. No pressure buying experience. The manager was personable and very helpful in the overall experience. I customized my purchase and the pick up experience was painless and quick!!! The quickest and most efficient I have experienced in 20+ years. More
Excellent in every way Support caring personal attention by Service department in the past 19 Years that my family has been buying cars at dealership! Would not purchase ca Support caring personal attention by Service department in the past 19 Years that my family has been buying cars at dealership! Would not purchase cars any where but here. More
Excellent service experience I came to Autohaus because Ken Dunaway, one of the assistant service managers, was recommended to me. He listened and understood my unique mechanical I came to Autohaus because Ken Dunaway, one of the assistant service managers, was recommended to me. He listened and understood my unique mechanical issue. He related it accurately to his AMG tech and the issue was found and fixed in one visit. He worked with me verifying which service items to perform at this time. He called and updated me. Car was done on time and was spotless. 5 stars. More
Have to go back Open water bottles left in my car, not mine. Garbage! They did not reset my service reminder on my car. I was told to come back because it needs a u Open water bottles left in my car, not mine. Garbage! They did not reset my service reminder on my car. I was told to come back because it needs a update, but why didn’t they do that when they had my car all day. More
Very professional, very nice and understanding. Cindi Link has always stood out as a friendly, competent and professional employee from start to finish, always with a smile and willing to help. Cindi Link has always stood out as a friendly, competent and professional employee from start to finish, always with a smile and willing to help. More
Car repair I would rate my experience with Tom Lood exceptional. He advocated on my behalf with some expensive repairs and I could not be happier with the resul I would rate my experience with Tom Lood exceptional. He advocated on my behalf with some expensive repairs and I could not be happier with the results. I have full confidence in the service department at Autohaus on Edens. More