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Autohaus on Edens

Northbrook, IL

4.7
3,231 Reviews
At our dealership, you’ll always find a full selection of new Mercedes-Benz models to choose from, including popular options from the Mercedes-Benz C-Class, Mercedes-Benz E-Class, and Mercedes-Benz GLA models. Also check out our certified pre-owned Mercedes-Benz vehicles for great offers on pre-owned luxury cars. When you’re ready to take the next step, our finance staff will be standing by to provide pressure-free financing and leasing options for you.
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1600 Frontage Rd

Northbrook, IL

60062

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Showing 3,231 reviews

December 18, 2018

excellent service The excellent service that I receive really centers around the professionalism, knowledge and focused attention that I receive from my service manager More

by CAROL.MERZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Prem Parikh
Dec 20, 2018 -

Autohaus on Edens responded

Hi Carol, We are glad to see that Prem is taking excellent care of you. You deserve it! Thank you for your patronage!

December 18, 2018

Bad Luck? I purchased my car in September and have been to the service center 5 times (in only 3 months). That's 5 times too many!! More

by HOBNIX
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
My husband has their names.
Dec 21, 2018 -

Autohaus on Edens responded

Thank you very much for taking the time to share your experience with your vehicle. This is not common and we agree that 5 service in the first 3 months is too many! We encourage you to reach out to our Client Experience Manager Kevin Crokin so we can make sure that your vehicle gets to the point where it only needs to come in for routine maintenance. We look forward to hearing from you!

December 18, 2018

Fantastic A very pleasant buying experience. My sales person made me feel very valuable. She knew the car I was looking at very well, which pretty much made up More

by Andrea Madison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori Anderson
Dec 20, 2018 -

Autohaus on Edens responded

Hi Andrea, We are happy to see that Lori made you feel valuable and provided the value necessary to help you choose your new vehicle. Thank you for your business and we look forward to seeing you again!

December 18, 2018

Customer service as always, is top notch I have been a customer of Autohaus for over 15 years, and there is a reason I’m loyal- they are wonderful. Each interaction, either a purchase or serv More

by Giglio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Weil
Dec 20, 2018 -

Autohaus on Edens responded

Thank you for the great review, We are glad to see that Josh and Ken take proper care of you. We appreciate your loyalty and are happy to serve you!

December 18, 2018

It was a great experience in buying a car The best experience in buying a car. Ricky Pena and Joshua Weil were great! They were efficient, professional, and friendly. It was really easy and More

by KIMJ1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Weil
Dec 20, 2018 -

Autohaus on Edens responded

Thank you very much for the review. Josh and Ricky are two of our best and it is nice to hear that they were efficient, professional, & friendly! Thank you for your business.

December 18, 2018

Good service, they always keep you mobile, no matter what ! Good service, nice friendly and professional people who always keep you mobile no matter what. Although it's costly, it's worth the money you pay beca More

by Bert.tevel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Prem Parikh
Dec 20, 2018 -

Autohaus on Edens responded

Hi Bert, We are glad that you are able to keep moving regardless of the services needed. Thank you for your patronage!

December 17, 2018

Great people-great work! The facility is easy to find. The people are great. Waiting area is spacious and fully equipped for a stay to relax or do work. More

by MSOLOW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Prem Parikh
Dec 17, 2018 -

Autohaus on Edens responded

Thank you very much for taking the time to share your experience! We are happy to see that Cinid and Prem are providing the service that you deserve. Thank you very much for your patronage!

December 17, 2018

good customer service by service adviser Good customer service by the service adviser and very good quality of work. I also like the convenience of having the car picked up from my residence More

by WITTCHOWE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2018 -

Autohaus on Edens responded

Thank you very much for sharing your positive experience. We are glad to hear that Eddie and our valet service has been helpful! Thank you for your business!

December 17, 2018

Standard Service Ed Garcia is a pleasure to work with as he is knowledgeable and most helpful... He is courteous and very efficient and responsive. If I ever get to ma More

by JANJOEGREEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2018 -

Autohaus on Edens responded

Thank you very much for sharing your experience with Eddie! We are glad to see that he is efficient and responsive to your needs. Thank you for your business!

December 17, 2018

Service is always good but communication could improve. The service is always good and could have been an oversight in that the we’re keeping the car overnight. Would have appreciated a phone call. More

by JEANNICEB15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernie Bonilla
Dec 17, 2018 -

Autohaus on Edens responded

HI Jeannice, Thank you very much for taking the time to share your experience. We appreciate the honest feedback and apologize for any inconvenience we may have caused. Thank you for your patronage and we can assure you that communication will improve at your next visit!

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