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Autohaus on Edens

Northbrook, IL

4.7
3,229 Reviews
At our dealership, you’ll always find a full selection of new Mercedes-Benz models to choose from, including popular options from the Mercedes-Benz C-Class, Mercedes-Benz E-Class, and Mercedes-Benz GLA models. Also check out our certified pre-owned Mercedes-Benz vehicles for great offers on pre-owned luxury cars. When you’re ready to take the next step, our finance staff will be standing by to provide pressure-free financing and leasing options for you.
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1600 Frontage Rd

Northbrook, IL

60062

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Showing 3,229 reviews

December 03, 2018

Best Service Ever! Thanks to the amazing team at Autohaus on Edens, especially Prem and Cindi - our car runs like new! The team was very professional and patient. Not on More

by WROBEL.MONTES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Prem Parikh
Dec 04, 2018 -

Autohaus on Edens responded

Thank you very much for taking the time to share your experience. We appreciate the kind words. We thank you for your patronage!

December 03, 2018

Disappointed Unfortunately I am not happy with the service I received during my last appointment. I was treated very badly by the employee, I was lied to, and on t More

by EMMA7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cindi Link
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Davis
Dec 04, 2018 -

Autohaus on Edens responded

Emma, We are very sorry to hear about the difficulties you encountered with our service team and terms on our loaner agreement. Please call and speak with our Client Experience Manager Kevin Crokin so he can field your concerns and issues. We look forward to hearing from you.

December 03, 2018

great It was a very good service appointment , very fast and very professional,. He did a great job to make an updates and explanations about the appointme More

by KROHKA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oleg Shmuylovskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2018 -

Autohaus on Edens responded

Thank you very much for taking the time to review our dealer. We truly appreciate your feedback and your business!

December 03, 2018

Pleasure When you go to business in everybody’s trying to help you make you comfortable and bless you you should be able to appreciate it and that’s what they More

by Gt43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Patel, Adrian Botis
Dec 04, 2018 -

Autohaus on Edens responded

Thank you for the kind words! We appreciate your business and are glad we make you comfortable!

December 03, 2018

Very dissapointed I stared I was very dissapointed because the initial service associate basically received me, misinformed me and then left me hanging. I was promised More

by NORMANGOLLID8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Tames
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernie Bonilla
December 03, 2018

Review of Sales person and Service Contact Both Ricky and Tom are truly caring people as well as being excellent their jobs. I have known them both for a long time now would recommend them high More

by SUSANMAMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2018 -

Autohaus on Edens responded

Hi Susan, Thank you for sharing your experience with Ricky and Tom! It is nice to hear that they are providing excellent care. Thank you for your patronage!

December 03, 2018

Best Service Center I have been buying my wife’s car from Autohaus for many years now and I do not have any complaints. From the sales department to the service departmen More

by DEBBIE12258
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin James, Mary Costello, Julie Michel
Dec 04, 2018 -

Autohaus on Edens responded

Hi Debbie, Thank you very much for the kind words! We truly appreciate it. Thank you for your business!

November 29, 2018

Happy Happy Happy I just bought this car not being very convinced about the need of changing my old car but Adrian convinced me with his knowledge explaining me all the More

by O82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mesic, Mark Hoegler, Adrian Botis
Dec 03, 2018 -

Autohaus on Edens responded

Thank you very much for your great review of our dealer! We appreciate the kind words and are happy to see that Adrian provided the knowledge necessary to make you feel comfortable with your purchase. Thank you for your business!

November 29, 2018

Excellent customer service My service advisor Ernie Bonilla has been excellent. I had a coolant issue on my GLC 300 which was serviced few months back. Ernie was kind enough to More

by GADDIPATI.PRAVEEN
Recommend Dealer
Yes
Employees Worked With
Ernie Bonilla
Dec 03, 2018 -

Autohaus on Edens responded

Hi Praveen, Thank you very much for providing feedback on your experience, It is nice to see that Ernie was excellent. Thank you for your business, we hope to see you soon!

November 29, 2018

had problem with my car tires Excellent service , friendly and professional staff, we had great experience, Mr Prem parikh was exceptional and very help full , he went extra and More

by JAKHIKAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Prem Parikh
Dec 03, 2018 -

Autohaus on Edens responded

Thank you very much for the great review. We are happy to see Prem was friendly and professional. Thank you for your business!

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