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Autohaus on Edens

Northbrook, IL

4.7
3,231 Reviews
At our dealership, you’ll always find a full selection of new Mercedes-Benz models to choose from, including popular options from the Mercedes-Benz C-Class, Mercedes-Benz E-Class, and Mercedes-Benz GLA models. Also check out our certified pre-owned Mercedes-Benz vehicles for great offers on pre-owned luxury cars. When you’re ready to take the next step, our finance staff will be standing by to provide pressure-free financing and leasing options for you.
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1600 Frontage Rd

Northbrook, IL

60062

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Showing 3,231 reviews

November 19, 2018

Professional and friendly service My service professional,Tom Lood, has been consistently amazing to me over the last four years. Work is always done on time and with a smile and I fee More

by chrisabani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2018 -

Autohaus on Edens responded

Hi Chris, Thank you very much for taking the time to share your experience with Tom. We are happy to hear that he has been taking great care of you over these past 4 years. We appreciate your business!

November 19, 2018

My Service Representative Dealing with my service Representative Mr. Tom Lodd is always a pleasure. A true professional! I am not associated with any dealership or service ce More

by ULRICHICAGO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2018 -

Autohaus on Edens responded

Thank you for the review. We are glad to see that Tom is doing a great job for you! Thank you for your business.

November 17, 2018

Our First Mercedes Lease Our recent experiences with Philip G, Nahrain A and Mike M were outstanding. From our initial meeting through final delivery of our vehicle, we wer More

by 1958BETHELLENG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Gagerman, Nahrain Abraham, Mike Mesic
Nov 17, 2018 -

Autohaus on Edens responded

Hello! We appreciate your 5-star review! We agree with you that Nahrain, Philip, and Mike are a pleasure to work with. Thank you for your business and we hope to see you soon!

November 16, 2018

the most pleasant car buying experience I have ever had. This is the second car I purchased from Olig and I couldn't be happier. Olig is a most professional salesperson we have ever dealt with. More

by NORTHSHOREINDSUPPLYINC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oleg Shmuylovskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2018 -

Autohaus on Edens responded

Thank you for the great review! Oleg is a great salesman and we are glad that you think so too. Thank you for your business!

November 16, 2018

Wish they could get it done in 1 visit I fail to understand why when we make an appointment the service isn’t completed in a timely manner. The reps seem to think that by providing a loner More

by MR992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oleg Shmuylovskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2018 -

Autohaus on Edens responded

We sincerely apologize for not setting a proper expectation for service completion time. We appreciate the feedback and will use it to constructively improve our process. Thank you for your patronage!

November 16, 2018

Great job! An excellent experience! Kudos in particular to Nick Maniatis, who was terrific. We’d come back again if we’re in the market for a new Mercedes. More

by TRABARISLAW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Maniatis, Mark Hoegler
Nov 16, 2018 -

Autohaus on Edens responded

Thank you very much for taking the time to share your experience. Nicholas and Mark are excellent at what they do and we are glad to see that they delivered the experience that you deserve! We appreciate your patronage and look forward to seeing you in the future!

November 15, 2018

New car There was a misunderstanding about one of the options not ordered, but overall good experience. Nice dealership space and good timeliness of completi More

by Skibunny80487
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Gagerman, Mary Costello
Nov 15, 2018 -

Autohaus on Edens responded

Thank you very much for taking the time to share your experience. We apologize for the miscommunication and hope that our continued efforts meet your standards for client care! Thank you for your business.

November 15, 2018

Ken Dunaway is very nice,friendly and very good with commun I have it an overall a 5 star because they are very welcoming especially Ken Dunaway. He help me with my E350 ,and explained to me in details exactly More

by YOCARMENUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2018 -

Autohaus on Edens responded

Thank you for taking the time to share your experience. We are glad to hear that Ken takes the time necessary to answer your questions! Thank you for your patronage.

November 15, 2018

EXCELLENT!! I purchased my 2nd new car from Autohaus on Edens this summer after looking at competing brands/models. A significant factor in my decision to return More

by JG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2018 -

Autohaus on Edens responded

Hello, Thank you very much for sharing your experience. We are glad to see that your relationship with Ken Dunaway plays a significant factor at where you choose to purchase (and service). We truly appreciate your business!

November 15, 2018

Autohaus treats you like Family Josh Weil has the patience of a saint. And Mary most helpful finance manager. Nadir knows everything and teaches it well. Ricky thanks for filling in More

by BETTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nadir , Joshua Weil, Mary Costello
Nov 15, 2018 -

Autohaus on Edens responded

Hi Betty, Thank you for sharing your experience! We are glad to see that Josh took great care of you. Thank you for your business!

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