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Autohaus on Edens
Northbrook, IL
3,231 Reviews
At our dealership, you’ll always find a full selection of new Mercedes-Benz models to choose from, including popular options from the Mercedes-Benz C-Class, Mercedes-Benz E-Class, and Mercedes-Benz GLA models. Also check out our certified pre-owned Mercedes-Benz vehicles for great offers on pre-owned luxury cars. When you’re ready to take the next step, our finance staff will be standing by to provide pressure-free financing and leasing options for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 3,231 reviews
October 31, 2018
Best service department I have ever been to! Best service department that have ever been to. I’ve had 6 Mercedes Benz over the years. Special thanks to Ken Dunaway. He’s the reason I’ll always go Best service department that have ever been to. I’ve had 6 Mercedes Benz over the years. Special thanks to Ken Dunaway. He’s the reason I’ll always go to Autohaus. More
by PAULM396
Verified Customer
October 31, 2018
Excellent service Ken Dunaway is an outstanding service adviser. It is because of his professionalism, honesty and commitment that I have my Mercedes ML 250 serviced a Ken Dunaway is an outstanding service adviser. It is because of his professionalism, honesty and commitment that I have my Mercedes ML 250 serviced at Autohaus. More
by MARK.NAIDOFF
Employees Worked With
October 31, 2018
Scheduled service Efficient. Ken is wonderful and very considerate. Keeps me posted on stats of car and goes out of his way to take care of everything. Makes owning th Efficient. Ken is wonderful and very considerate. Keeps me posted on stats of car and goes out of his way to take care of everything. Makes owning the car worthwhile. More
by DEBBIE.ABECASSIS
Employees Worked With
October 31, 2018
Great job Thanks for all, I will back for future. Thanks+++ Thanks for all, I will back for future. Thanks+++ Thanks for all, I will back for future. Thanks++ Thanks for all, I will back for future. Thanks+++ Thanks for all, I will back for future. Thanks+++ Thanks for all, I will back for future. Thanks+++ More
by POLETAEV1
Employees Worked With
October 31, 2018
service Love the service! Ken always exceeds my expectations. Work is done in a timely manner, and my concerns are always answered. Will continue to service a Love the service! Ken always exceeds my expectations. Work is done in a timely manner, and my concerns are always answered. Will continue to service at this location. More
by PATSYWEINSTEIN
Employees Worked With
October 31, 2018
Tom Lood is the best! I work with Tom Lood and he is just the best to work with. He goes above and beyond to accommodate whatever may come up. He is courteous, thorough, I work with Tom Lood and he is just the best to work with. He goes above and beyond to accommodate whatever may come up. He is courteous, thorough, works quickly and efficiently, being respectful of my time. He makes himself available to help me in any way. I needed to "reboot" my blue tooth after a tech update on a service visit, and he walked me through the entire process, even though he was done for the day! He is always pleasant and willing to help. The best! More
by CONSTANCE.M.GEKAS
October 31, 2018
Excellent service and easy to work with Outstanding service .. Tom Lood is excellent at helping you answer all the questions, always updating on the status of the repair, highly recommend to Outstanding service .. Tom Lood is excellent at helping you answer all the questions, always updating on the status of the repair, highly recommend to work with Tom More
by AGAKORSAK
Employees Worked With
October 31, 2018
Excellent service It's always a pleasure to work with Tom Lood. He is professional, polite and friendly. He explains everything that need to be done and answers all q It's always a pleasure to work with Tom Lood. He is professional, polite and friendly. He explains everything that need to be done and answers all questions without getting exasperated by my lack of knowledge regarding cars. If it's imperative to repair something, he will make it clear to me, and other recommendations he will rank in the order of necessity. In accordance with the aforementioned, I feel that he has my car's and my best interest in mind, rather than just making a buck. He understands that I can go elsewhere to get my car maintained, yet offers me good prices and excellent service. More
by FESTKITTY
Employees Worked With
October 31, 2018
Great service - Tom stayed after hours to make sure I got my car, showed me the repair work that was needed and got me s ride home - Tom stayed after hours to make sure I got my car, showed me the repair work that was needed and got me s ride home More
by BILLWEIMER2
Employees Worked With
October 31, 2018
I have 2 awesome service managers! Everybody in the service dept. are great, friendly and helpful but I always bring my cars in when I can work with either Eddie Garcia or Tom Lood. The Everybody in the service dept. are great, friendly and helpful but I always bring my cars in when I can work with either Eddie Garcia or Tom Lood. They make it an easy & pleasent experience to get my cars serviced!!!! More
by JKBECKMANN
