Autohaus on Edens
Northbrook, IL
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Tom Lood It is always a pleasure to deal with Tom. He promptly returns my calls. He goes out of his way to make sure I am happy with my service. Keeps me post It is always a pleasure to deal with Tom. He promptly returns my calls. He goes out of his way to make sure I am happy with my service. Keeps me posted with text messages.And always has a smile. More
They omitted one of my requests. It was just just a free 10,000 mile service, and I asked them to fix the seat recline button and to reach the low beams (they illuminate too little of It was just just a free 10,000 mile service, and I asked them to fix the seat recline button and to reach the low beams (they illuminate too little of the road to drive over 30 in the dark). They fixed the button but didn’t touch the headlights. More
Scheduled service Efficient. Ken is wonderful and very considerate. Keeps me posted on stats of car and goes out of his way to take care of everything. Makes owning th Efficient. Ken is wonderful and very considerate. Keeps me posted on stats of car and goes out of his way to take care of everything. Makes owning the car worthwhile. More
Tom Lood was simply perfect in every way Tom Lood has taken care of my car, for 2 years...so much more efficient AND easy to deal with than the previous man..Gary Lombardi...who, was always Tom Lood has taken care of my car, for 2 years...so much more efficient AND easy to deal with than the previous man..Gary Lombardi...who, was always RUDE! We cannot say enough about Tom. More
2017 GLE Thank you for your service. I’ll be back. Nothing more to say. For this survey. Please allow me to submit the survey and end the session. Thank you for your service. I’ll be back. Nothing more to say. For this survey. Please allow me to submit the survey and end the session. More
Great experience Always a great experience, dealing with service department rocks. They treat you like you are there only client, always making sure you are aware of y Always a great experience, dealing with service department rocks. They treat you like you are there only client, always making sure you are aware of your progress on vehicles. Jobs are always done correct the 1st time More
Excellent service Ken Dunaway is an outstanding service adviser. It is because of his professionalism, honesty and commitment that I have my Mercedes ML 250 serviced a Ken Dunaway is an outstanding service adviser. It is because of his professionalism, honesty and commitment that I have my Mercedes ML 250 serviced at Autohaus. More
A Good Customer Experience in Car Buying I have been a BMW guy for 20 years. I did not think I was going to buy a Mercedes but I had to give it a shot at least after all this time. I have I have been a BMW guy for 20 years. I did not think I was going to buy a Mercedes but I had to give it a shot at least after all this time. I have been wowed by the customer service, the fact that everyone knew I was converting and it was tough psychologically. I was particularly impressed with Flip Gagerman, Amanda and the entire management team that introduced themselves to me while purchasing. It was a good experience. More
Excellent service Everything was done at once in properly. Very pleased with calling me about any issues. I will always come back for your service department. I would Everything was done at once in properly. Very pleased with calling me about any issues. I will always come back for your service department. I would highly recommend your dealership to all my friends and family More
Great service - Tom stayed after hours to make sure I got my car, showed me the repair work that was needed and got me s ride home - Tom stayed after hours to make sure I got my car, showed me the repair work that was needed and got me s ride home More









