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Autohaus on Edens

Northbrook, IL

4.7
3,572 Reviews
At our dealership, you’ll always find a full selection of new Mercedes-Benz models to choose from, including popular options from the Mercedes-Benz C-Class, Mercedes-Benz E-Class, and Mercedes-Benz GLA models. Also check out our certified pre-owned Mercedes-Benz vehicles for great offers on pre-owned luxury cars. When you’re ready to take the next step, our finance staff will be standing by to provide pressure-free financing and leasing options for you.
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1600 Frontage Rd

Northbrook, IL

60062

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Showing 3,572 reviews

November 01, 2018

Tom Lood It is always a pleasure to deal with Tom. He promptly returns my calls. He goes out of his way to make sure I am happy with my service. Keeps me post More

by JKAMENSKY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2018 -

Autohaus on Edens responded

Hello, We appreciate your review! We agree with you that Tom is a pleasure to work with. Thank you for your business and we hope to see you soon!

November 01, 2018

They omitted one of my requests. It was just just a free 10,000 mile service, and I asked them to fix the seat recline button and to reach the low beams (they illuminate too little of More

by DAVEHANOLD
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ernie Bonilla
Nov 05, 2018 -

Autohaus on Edens responded

Hi Dave- Thanks again for the taking the time to reach out with these issues. We hope that the adjustments we made since your last visit have addressed your concerns. Thank you for your time and patronage!

November 01, 2018

Scheduled service Efficient. Ken is wonderful and very considerate. Keeps me posted on stats of car and goes out of his way to take care of everything. Makes owning th More

by DEBBIE.ABECASSIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2018 -

Autohaus on Edens responded

Hi Debbie, We appreciate your review! We agree with you that Ken is a pleasure to work with. Please let us know what we can do to improve. Thank you for your business and we hope to see you soon!

November 01, 2018

Tom Lood was simply perfect in every way Tom Lood has taken care of my car, for 2 years...so much more efficient AND easy to deal with than the previous man..Gary Lombardi...who, was always More

by JAHARCH512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2018 -

Autohaus on Edens responded

Hello, Thank you very much for taking the time to review our dealer! We are happy to hear that Tom is providing the experience that you deserve. Thank you for your business!

November 01, 2018

2017 GLE Thank you for your service. I’ll be back. Nothing more to say. For this survey. Please allow me to submit the survey and end the session. More

by RWISE4683
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Pena
4.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernie Bonilla
Nov 02, 2018 -

Autohaus on Edens responded

Thank you for taking the time to fill out the survey and provide your feedback. Please feel free to reply with what we can do to make it a 5-star customer experience and what we can do to improve the pricing. Thank you for your business!

October 31, 2018

Great experience Always a great experience, dealing with service department rocks. They treat you like you are there only client, always making sure you are aware of y More

by LUCKYGAMESINC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Prem Parikh
Nov 02, 2018 -

Autohaus on Edens responded

Hello, We appreciate your 5-star review! We agree with you, Ed and Prem are a pleasure to work with. Thank you for your business and we hope to see you soon!

October 31, 2018

Excellent service Ken Dunaway is an outstanding service adviser. It is because of his professionalism, honesty and commitment that I have my Mercedes ML 250 serviced a More

by MARK.NAIDOFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2018 -

Autohaus on Edens responded

Hi Mark, Thank you very much for taking the time to review our dealer! We are happy to hear that Ken is providing the experience that you deserve. Thank you for your business!

October 31, 2018

A Good Customer Experience in Car Buying I have been a BMW guy for 20 years. I did not think I was going to buy a Mercedes but I had to give it a shot at least after all this time. I have More

by Brysch923
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tames
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Gagerman, Amanda Youkhana, Mike Mesic
Nov 02, 2018 -

Autohaus on Edens responded

Hello, We appreciate your 5-star review! We agree with you that Flip is a pleasure to work with. It is great to hear that the staff identified that you had been a long-time BMW client and helped with the transition. Thank you for your business and we hope to see you soon!

October 31, 2018

Excellent service Everything was done at once in properly. Very pleased with calling me about any issues. I will always come back for your service department. I would More

by CARYMD1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin James
Nov 02, 2018 -

Autohaus on Edens responded

Hello! Thank you very much for taking the time to review our dealer! We are happy to hear that Kevin is providing the experience that you deserve. Thank you for your business!

October 31, 2018

Great service - Tom stayed after hours to make sure I got my car, showed me the repair work that was needed and got me s ride home More

by BILLWEIMER2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2018 -

Autohaus on Edens responded

Hi Bill, We are happy to hear that Tom's service has been exemplary! Please let us know what we can do to improve our quality of work and pricing. Thank you for your business!

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