Autohaus on Edens
Northbrook, IL
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Great job Thanks for all, I will back for future. Thanks+++ Thanks for all, I will back for future. Thanks+++ Thanks for all, I will back for future. Thanks++ Thanks for all, I will back for future. Thanks+++ Thanks for all, I will back for future. Thanks+++ Thanks for all, I will back for future. Thanks+++ More
Service Awesome, efficient, friendly customer service. I was in and out with a loaner in no time. My car was serviced and washed and ready to go by the end of Awesome, efficient, friendly customer service. I was in and out with a loaner in no time. My car was serviced and washed and ready to go by the end of the day. More
Inventory, purchase & delivery Found Autohaus through internet search. Initial contacts with dealership via email & text were well received. Experience with sales rep, Kevin Jame Found Autohaus through internet search. Initial contacts with dealership via email & text were well received. Experience with sales rep, Kevin James, exceeded expectations. Amanda's knowledge of vehicle systems, her ability to explain them & willingness to spend the time to do so was sincerely appreciated. Mike certainly knew the financial procedures, but that process was a bit hurried. The test drive, purchase & delivery experience were all highly acceptable. The only glitch was that the front license plate frame did not get mounted before we left the dealership (I did see the frame in the trunk, but forgot to mention it to anyone). We were able to make the 2-hour return trip to Autohaus a couple of days later to have the frame attached. The service personnel were super. More
Outstanding Eddie continually provides outstanding service. I would highly recommend getting s and the Autohaus on Edens. He always follows up and is always will Eddie continually provides outstanding service. I would highly recommend getting s and the Autohaus on Edens. He always follows up and is always willing to make time to service my car even when I drop in. More
Good salesman, over long sales management, poor delivery My salesman was helpful and responsive. Takes too long, as at most car dealers, to get a firm, final price. Actual delivery of car was poor. It takes My salesman was helpful and responsive. Takes too long, as at most car dealers, to get a firm, final price. Actual delivery of car was poor. It takes two people to conclude the driver training. The salesman spent time teaching the features of the driving controls a lady then tried to load the Mercedes me app but succeeded with my wife and failed with me. She asked me to return next day, which I did, but she had not heard from the Mercedesme folks, and asked me, rudely in my opinion, to contact them myself. I asked her to train me on the screen controls, which she only did after intervention by my salesman. After doing so, she did try again to reach the mercedesme team; this time successfully signing me up. All in all, good car but felt like work getting set up. Btw, as I was signing title papers , which was good experience, the owner of the dealership dropped in to say hello. [I've known Michael for many years]. He couldn't have been nicer or friendlier. More
Positive Quick and efficient and kept us informed along the way. Ernie did a great job explaining the work and what would be completed and when it would be ava Quick and efficient and kept us informed along the way. Ernie did a great job explaining the work and what would be completed and when it would be available. More
As always it was great and professional. Awesome place. Because I have bought my last 4 cars there and never had any complaints and service has been extremely good.. Mr Garcia has always been extremely curt Because I have bought my last 4 cars there and never had any complaints and service has been extremely good.. Mr Garcia has always been extremely curtious and has taken care of all our problems. More
Excellent service It's always a pleasure to work with Tom Lood. He is professional, polite and friendly. He explains everything that need to be done and answers all q It's always a pleasure to work with Tom Lood. He is professional, polite and friendly. He explains everything that need to be done and answers all questions without getting exasperated by my lack of knowledge regarding cars. If it's imperative to repair something, he will make it clear to me, and other recommendations he will rank in the order of necessity. In accordance with the aforementioned, I feel that he has my car's and my best interest in mind, rather than just making a buck. He understands that I can go elsewhere to get my car maintained, yet offers me good prices and excellent service. More
I have 2 awesome service managers! Everybody in the service dept. are great, friendly and helpful but I always bring my cars in when I can work with either Eddie Garcia or Tom Lood. The Everybody in the service dept. are great, friendly and helpful but I always bring my cars in when I can work with either Eddie Garcia or Tom Lood. They make it an easy & pleasent experience to get my cars serviced!!!! More
Amazing and fast service The service dept here is amazing. They are fast and friendly. Thank you again for your help and amazing service. I will definitely be returning for an The service dept here is amazing. They are fast and friendly. Thank you again for your help and amazing service. I will definitely be returning for any other service needs. More









