Autohaus on Edens - Service Center

Came in for service due to seatbelt malfunction. Ken (the service manager) was amazing!!! He completed the repair the same day , and went above and beyond my expectations. My S63 was washed and look Ken (the service manager) was amazing!!! He completed the repair the same day , and went above and beyond my expectations. My S63 was washed and looked better than new when I came to pick it up. I highly recommend this service facility for your Mercedes Benz service! Thank you Ken , I truly appreciate you and the great customer service that you provide. More

They are very professional, they treat you like you’re at VIP from the way they greet you to giving you the loaner car. Most important they keep in touch with you as their repair in your car Great job! VIP from the way they greet you to giving you the loaner car. Most important they keep in touch with you as their repair in your car Great job! More

Very efficient process from start to finish. Very friendly staff, everything was explained and clear from the outset and they kept all of their promises. Very friendly staff, everything was explained and clear from the outset and they kept all of their promises. More

From the moment I arrived for my car appointment to when I picked it up, everyone was welcoming and helpful. We have had Ed as our go to person and he is fabulous. Thank you! I picked it up, everyone was welcoming and helpful. We have had Ed as our go to person and he is fabulous. Thank you! More

I had my 2010 ML350 in for the diesel modification campaign. I brought it in last Monday and it was ready on Wednesday. I picked it up and went on my way. The next morning, the “check engine” light campaign. I brought it in last Monday and it was ready on Wednesday. I picked it up and went on my way. The next morning, the “check engine” light came on. When I called my service advisor he told me that “it wasn’t anything they did because the work they did CLEARED the check engine light”. He told me to bring it in and it was found that during the previous work, some hoses were hooked up incorrectly. That was corrected and I picked it up late on Friday. I was surprised to receive a call on Saturday morning telling me my car was all done and ready to be picked up! When I told the gentlemen I already had my car, he said “oh, I have the paperwork here. Everything is good now.” Next, when I went to open the tail-gate Saturday morning, my lift motor was not working. The tailgate would unlatch, but not raise. I had to manually raise and lower it. This is nothing more than an inconvenience, except that the tailgate would not latch completely unless I really slammed it down with all of my weight behind it. I called my service advisor again on Monday and told him the issue and his only comment was “well, that was nothing we did – we only worked on the engine”; even though they had to do significant work in the rear of the vehicle to replace parts of the system. It was working perfectly in the years I have owned the vehicle. It seems a bit coincidental that it just stopped working while it was in the shop being repaired. My service advisor has told me “he will try to fit me in sometime mid-week” to look at it, even though he has assured me it was nothing the technicians did. We will see if this is the FINAL repair for this campaign. More

Ed Garcia was both friendly and professional. Ed provided detailed information to me while my car was in for service. Ed provided detailed information to me while my car was in for service. More

Showed up on time, professional, expedient, explained post-visit what they did, even went beyond the expectation when they changed the key battery. Very pleased. post-visit what they did, even went beyond the expectation when they changed the key battery. Very pleased. More

I was very happy with the professionalism and customer service at Autohaus on Edens. My service tech, Heather was very helpful and extremely pleasant to deal with. Thank you for the great experience. service at Autohaus on Edens. My service tech, Heather was very helpful and extremely pleasant to deal with. Thank you for the great experience. More

I was worked into the schedule next day and provided with excellent information about my vehicle excellent information about my vehicle More

Ryan, our Service Dept. rep, was great. He took his time to explain the services performed and what to expect in the near future (tires and brakes). It took longer than e rep, was great. He took his time to explain the services performed and what to expect in the near future (tires and brakes). It took longer than expected for the repairs as help was short. Our car was in 4 days, however, we did get a beautiful loan vehicle that made it okay.. More