Autohaus on Edens - Service Center

The service provided by Tom was courteous and professional. He completed the work in the time frame we discussed. His expertise was apparent in guiding the work at all stages. professional. He completed the work in the time frame we discussed. His expertise was apparent in guiding the work at all stages. More

Exceptional service all around. This is a top tier dealer. The staff is outstanding and Tom's attention to detail and professionalism sets the bar for others. This is a top tier dealer. The staff is outstanding and Tom's attention to detail and professionalism sets the bar for others. More

Service was great and loaner was excellent just had to wait a couple of days for the part to come took longer than expected wait a couple of days for the part to come took longer than expected More

Best service department! ! My service advisor Tom Lood is honest, extremely knowledgeable, and provides great advice to keep my S-Class running like a new car, even though I ! My service advisor Tom Lood is honest, extremely knowledgeable, and provides great advice to keep my S-Class running like a new car, even though I have 90,000 miles. More

Tom Lood, as usual was very helpful and courteous. I don't think that the service department looked at my car as soon as they said they would, and as a result, I had to leave it over night. I don't think that the service department looked at my car as soon as they said they would, and as a result, I had to leave it over night. More

Terrible experience with my car service over there. First, they said I'd need to pay over 5K just to make sure I could drive my car with confidence. I refused since I was thinking to replace the car in First, they said I'd need to pay over 5K just to make sure I could drive my car with confidence. I refused since I was thinking to replace the car in the nearest future anyway. Then they said paying just $600 for some must-have services would do it. OK, I agreed - took a loaner car and drove from Northbrook to Buffalo Grove where I live, and back to pick up my car. It was 31 miles total altogether. I even filled the tank on my way back to ensure I returned the loaner with the same gasoline level. The next day, they charged my card $13 more as I'd driven 71 miles. When I called back and tried to get some details on why they charged me for the miles I never went, they didn't explain anything to me saying this is what their car tracking system's shown. So, based on my experience they would do anything possible to make you pay for the services you'd not need and for the miles you've never driven. Stay away from this dealership! More

Service was great Tom Lood was great and keep me informed all the way so I won’t go any other place all the way so I won’t go any other place More

Smooth process to get my car in for immediate suspension repair. I was able to bring it in after work and be on my way with the loaner vehicle. Everyone was courteous and kind. Be aware that your credit repair. I was able to bring it in after work and be on my way with the loaner vehicle. Everyone was courteous and kind. Be aware that your credit card is charged a $100.00 fee for the loaner and it is refunded if all is fine with the loaner when returned. I would definitely bring my car back here for service if needed. More

Kind, friendly, and efficient Service Technicians. , Work completed in a timely fashion. As always, a great experience at Autohaus Mercedes Benz. , Work completed in a timely fashion. As always, a great experience at Autohaus Mercedes Benz. More

The gentlemen arrived on time and were polite and professional. They explained what my brake recall involved, that my car passed but would possibly need to be reviewed in two years. I sincerely app professional. They explained what my brake recall involved, that my car passed but would possibly need to be reviewed in two years. I sincerely appreciated all their help! More