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Autohaus on Edens - Service Center

Northbrook, IL

4.7
2,439 Reviews

2,439 Reviews of Autohaus on Edens - Service Center

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January 16, 2022

Service is abominable. Has had car multiple times for several weeks to fix problem. Poor communication with service department More

by MVENDER
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ryan Mulhern
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2022

This was a first-time visit for me (car was new 1 yr. ago). Everything very clean, nice waiting room, etc. Only way to improve from my perspective would have been to let me know in advance that when th More

by WINNSPEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 12, 2022

Excellent service. Good communication and quality work. I live 10 minutes from Knauz and 30 minutes from Autohaus but always go to Autohaus due to the people and quality of work. Thanks. More

by Jbwz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2022

Great service department! Very knowledgeable and quick response with friendly atmosphere. Highly recommended for service. More

by Elizahicks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Mulhern
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2022

I appreciated getting in and getting the car done in a few hours. The basic service work was fine. It would be a good idea to add mask signs in the waiting room. There were people there who wouldn't w More

by WMG105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adem Senduy
January 07, 2022

Clean, service was done as promised and on time. service done was explained before and after the work was finished More

by SAMUEL.EVINS
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Prem Parikh
January 06, 2022

Very responsive, great communication throughout the process. No waiting, pleasant staff, nice loaner vehicle. Pretty facility. More

by JBALESTRERY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 06, 2022

They were very nice, honest and thorough. They provided me a loaner during the service and completed the service quickly. They didn’t try to upsell me on a bunch of unnecessary services like some places do More

by AMYPEA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2022

Fantastic service. My service advisor, Tom Lood is great. I will continue to bring my car to Autohaus. More

by brettnovack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2022

I always receive great service when I bring my car in. Its a great feeling to know that the long drive I take is worth it. More

by LLYISAGREEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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