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Autohaus on Edens - Service Center

Northbrook, IL

4.7
2,390 Reviews

2,390 Reviews of Autohaus on Edens - Service Center

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May 07, 2021

Service department Ken Dunaway goes above and beyond to help me. The price is reasonable, Ken keeps me updated on service progress, and I get my car back in a timely manner. I wouldn’t go anywhere else More

by ALPANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021

Always a pleasure, and we always get first rate service. For years, we've had consistent service and nice people. I'm never disappointed at Autohaus. More

by MICHAEL@SEEDMAN.ORG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021

Local, nice and easy service procedure. Had my car longer than expected but it didn’t put us out. Love my car and and rarely have an issue. More

by CHERIEABULS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021

I have bought cars and serviced them at Autohaus for over 25 years. I think the service experience is excellent. I wouldn't come back if it weren't! More

by MROSINUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Prem Parikh
May 03, 2021

Friendly. Quick turnaround. Quality service. Treat you like an S class owner even if you own an A class. I went to another dealer once and i felt the difference right away. More

by ADRIANTC1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021

Terry Stailey was helpful and professional. Terry was knowledgeable and responsive. Great service experience from Autohaus. I will return when service is required. Thank you More

by UDFLTLINE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Stailey
May 03, 2021

Was told car would be ready in the afternoon. I went to pick up car and return loaner. Was told to come back the following day. A phone call would have taken care of things nicely. More

by JIMANTON0
Recommend Dealer
No
Employees Worked With
Eddie Garcia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Prem Parikh
April 30, 2021

Amazing service! Great people! Very polite and friendly staff. You are my family and you always make me feel like I’m part of you Mercedes on Edens family. Thank you for already four great years. More

by BARTEK-AMG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Maniatis , Prem Parikh, Terry Stailey
April 28, 2021

Terry was very helpful.explained how long the service and recall item would take and he was spot on. Service completed on time and at the estimate. More

by samd29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Stailey
April 28, 2021

Work was performed timely, staff was friendly and the waiting room was comfortable. Only thing that would make it better would be snacks in the waiting area like other luxury dealers have. More

by VITOMANICIOTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
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