Autohaus on Edens - Service Center

I have worked with Tom for over 15 years at 2 dealerships and now at Autohaus because of Tom. I needed to get in and out as I was heading out of town; Tom made it work and now at Autohaus because of Tom. I needed to get in and out as I was heading out of town; Tom made it work More

Annual service Everything was great. Tom Lood did a wonderful job. Three year service check-up and new tires and alignment. Loaner was nice to have too. Thank Everything was great. Tom Lood did a wonderful job. Three year service check-up and new tires and alignment. Loaner was nice to have too. Thank you! More

Very pleased with service and my sales contact. Have been with them for more than 13 years. 5 cars over the years and so far looks like I ll be staying with them and of course Mercedes. been with them for more than 13 years. 5 cars over the years and so far looks like I ll be staying with them and of course Mercedes. More

SERVICE Prem is the best service representative I ever had.He is friendly and very knowledgeable.He is very familiar with the different parts in the Mercedes. Prem is the best service representative I ever had.He is friendly and very knowledgeable.He is very familiar with the different parts in the Mercedes.I feel very comfortable working with him. More

Dead car battery Eddie Garcia is the best service representative in the business. I have worked with Eddie for the past 15+ years. He is always honest, direct, pro Eddie Garcia is the best service representative in the business. I have worked with Eddie for the past 15+ years. He is always honest, direct, professional. More

This was my first experience with Autohaus on Edens Service. Overall, I would say the experience was solid and I would return. I gave 4 stars instead of 5 because my estimated time to completion was mi Service. Overall, I would say the experience was solid and I would return. I gave 4 stars instead of 5 because my estimated time to completion was missed because the dealership was so busy. While that piece is understandable, I was not notified that I would be without my vehicle one additional night until I called/texted the dealership at the end of the day (5:30p) to pick up my car. However, Ken agreed there was a lack of communication and addressed it by compensating me with a light discount on my purchased products and services. I liked Ken and would work with him again. The services performed were top notch and the car is running perfectly - as expected by taking the car to a Mercedes dealership. In sum, the experience was a very good one but could have been excellent had communication been more fluid. More

Excellent experience. Valet service provided due to Covid19 I love Autohaus on Edens. Tom is great. He is helpful and pleasant to work with. They picked up my car and returned it shiny clean after service. So I love Autohaus on Edens. Tom is great. He is helpful and pleasant to work with. They picked up my car and returned it shiny clean after service. So nice during these Covid times. More

Great customer service and team was very accommodating. Tom Lood has been my advisor for 6+ yrs. Him and the technician did an amazing job! Will be back for sure. Tom Lood has been my advisor for 6+ yrs. Him and the technician did an amazing job! Will be back for sure. More

Came in for routine “A” service. Tom was great; knowledgeable, thorough, responsive and very professional. Overall, it was a great experience and I’ll be back. Thank you! knowledgeable, thorough, responsive and very professional. Overall, it was a great experience and I’ll be back. Thank you! More

old fashion check in slow check in process . No one ever call to tell you the car is ready, I always have to call at end of day and find out the car is ready slow check in process . No one ever call to tell you the car is ready, I always have to call at end of day and find out the car is ready More