Autohaus on Edens - Service Center

I always ask for Tom. He is efficient, hard working and always gets the job done. He keeps us informed about the car. The best! always gets the job done. He keeps us informed about the car. The best! More

The staff was courteous and helpful but the diagnostics needs some improvement. They could not replicate symptoms but did not accept my photo proof of issue. They easily wrote off the complaint and found a needs some improvement. They could not replicate symptoms but did not accept my photo proof of issue. They easily wrote off the complaint and found another issue to blame. I think they wanted to return the car speedily without attempting to replicate the issue more than once. More

Simple 10,000 mile checkup It seemed simple but communication was not good, leading to frustration. The maintenance was projected to take 1 hour. I elected not to ask for a loa It seemed simple but communication was not good, leading to frustration. The maintenance was projected to take 1 hour. I elected not to ask for a loaner and not to wait in the waiting room, and arranged for someone to pick me up. Agreed that I'd pick up at 5 PM. I received no notice that the car was ready so I called. after some delay I was told they would call back. Never received the call so we drove over to pick up the car. I was told it wasn't ready and it would be ready the NEXT DAY. Shocked because it was a 1 hr maintenance job and I had an 8:30 AM appointment, I asked why? I was told they had gotten backed up, and didn't I receive a text? We received a text with the manager's name and address and nothing else at ~5:00 PM, like that justified everything. Upset I left and was told my car would be ready by Noon. On the bright side I we received a call saying they would deliver my car to me at home before noon. This was achieved and I appreciated that I did not have to drive back to the shop. So, I would recommend the shop for maintenance, but with some resevations. Cost for a minor checkup was quite expensive as well. Len Rago More

Service time ED Garcia is our guy! Always attentive,friend;y and informative. Had a full service plus a tire needed replacing. Everything was good except the stic ED Garcia is our guy! Always attentive,friend;y and informative. Had a full service plus a tire needed replacing. Everything was good except the sticker shock! More

Great customer service! Tom Lood provided great customer service! He was very patient, informative and readily available to help when needed. He explained things very thoroug Tom Lood provided great customer service! He was very patient, informative and readily available to help when needed. He explained things very thoroughly and I didn't feel rushed with his service. More

Prem was extremely helpful with my service visit last week. He kept me updated constantly. Very knowledgeable and professional. Looking forward to my next visit. Thank you. week. He kept me updated constantly. Very knowledgeable and professional. Looking forward to my next visit. Thank you. More

Although this is my first visit to Autohaus on Edens, it is not my first experience with the service writer, Tom Lood. In fact, the reason I’m at the dealership is because of Tom Lood. is not my first experience with the service writer, Tom Lood. In fact, the reason I’m at the dealership is because of Tom Lood. More

Eddie is very good at communicating each stage of my car service. From estimated time of total service. Working with third party service contracts to make sure I get coverage that I paid for. And ultimately service. From estimated time of total service. Working with third party service contracts to make sure I get coverage that I paid for. And ultimately making sure I have transportation. Thanks Eddie. More

Friendly and efficient. Took my car at the scheduled time and returned it within 15 minutes of estimated time it would take for the job to be done. and returned it within 15 minutes of estimated time it would take for the job to be done. More

Ken is customer service on steroids. One of our vehicles needed more work than anticipated and he walked me through options. I know I can always trust him and the Autohaus team. needed more work than anticipated and he walked me through options. I know I can always trust him and the Autohaus team. More