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Autohaus on Edens - Service Center

Northbrook, IL

4.7
2,401 Reviews

2,401 Reviews of Autohaus on Edens - Service Center

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March 12, 2020

great service Service as usual was timely and professional. Prem and his team were great, and we love working with Ken too. Always top notch, courteous, professiona More

by floyd.mandell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Mulhern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Prem Parikh
March 12, 2020

A5 plus right front tire issue. Tom Lood,as always, was completely professional and understood my issues and had them rectified on a timely basis. Tom is always very professional an More

by ROLEXBOB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : A young lady, who's name I do not remember was very professional and pleasant. She worked with me as I rreceived my loaner.
March 09, 2020

Excellent. Tom Lood is a true pro — very respectful, careful and helpful. The work was done well. I trust you on the pricing. Bob Regan More

by RREGAN0
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2020

Simply the Best Over the years I have been to other Mercedes dealers. They do not hold a candle to Autohaus. I would not go to any other dealer other than Autohaus du More

by ABERLEPRICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia is consist and so helpful!
March 03, 2020

The service department was great. I was taken care of at the time of my appointment and I was kept informed of my car’s progress by Tom Lood. More

by CHERLYNN1
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2020

Mr. Ed Garcia is wonderful to work with! His team has kept my car going strong for years and years. Thanks a million! You guys are amazing!!! More

by TERRIECARL
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2020

Had a flash tire on a Saturday and get got me in and Had a flash tire on a Saturday and get got me in and fixed it. Also noticed another tire with a problem and repaired that as well. Excellent service More

by KKGEORGE0
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 29, 2020

Each maintenance is well over the costs described when I bought this car. And to hear I have oil leaks and need a new battery ($4k of additional costs) for a car less than 5 years old really just makes me w More

by KIMRW27
Recommend Dealer
No
Employees Worked With
Prem Parikh
February 25, 2020

Dropped the car off for a manufacturer replacement of windshield. There were no issues and picked up the car after a phone call from Autohaus More

by SANFORD
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 24, 2020

Not happy with service department. car was never same after service. Noise from break. has to do with service. car was taken twice, seems like they are interested fixing the problem. More

by Mike
Recommend Dealer
No
Employees Worked With
Ken Dunaway
1.0
This rating includes all reviews, with more weight given to recent reviews.
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