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2,411 Reviews of Autohaus on Edens - Service Center
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February 06, 2020
One of my MB cars was serviced by the Autohouse on Edens dealership. I am more than impressed with the service performance as well as "making it right the first time" Mr. Link Director of service is very fo dealership. I am more than impressed with the service performance as well as "making it right the first time" Mr. Link Director of service is very focused on customer satisfaction. Mr.Dunaway, executes all necessary up front work with surgical precision. Every member of my family has switched from other dealership to Autohouse on Edens, they all drive MB. Well I believe they do what other dealers say they do but they don't. Among other things my vehicle was stolen from inside the dealership, they offer me "trade in value", however the car was in for a service ! This of course has happened in the previous dealership, where I use to purchase and service my cars Dr. Richard Zic Ph.D More
by rzic
February 04, 2020
Ed Garcia is a true professional. He is knowledgeable courteous and accommodating from scheduling the service up to the time when car is finished. Work always done right the first time. courteous and accommodating from scheduling the service up to the time when car is finished. Work always done right the first time. More
by P.ANDJELKOVICH
Verified CustomerEmployees Worked With
February 03, 2020
Well Done My service was not scheduled, but they took my car right in and said it would take about an hour, and it did. Very professional and efficient. A goo My service was not scheduled, but they took my car right in and said it would take about an hour, and it did. Very professional and efficient. A good experience. More
by JUDYS0
Employees Worked With
February 03, 2020
Ryan was fantastic. Such good customer service. And so considerate of my time. Have me a beautiful loaner car and just makes the experience pleasurable. considerate of my time. Have me a beautiful loaner car and just makes the experience pleasurable. More
by CARS3
Employees Worked With
January 30, 2020
OUTSTANDING SERVICE I recently had the car serviced by Autohaus on Edens due to a recall, and Mr.TOM LOOD was once again THE VERY BEST !!! He made everything very easy fo I recently had the car serviced by Autohaus on Edens due to a recall, and Mr.TOM LOOD was once again THE VERY BEST !!! He made everything very easy for me, from setting up a loaner, keeping me informed about the process, having the car ready as promised and making sure the car was clean after service. Thank you again for an excellent experience !!! More
by Eugene Catana
Employees Worked With
January 30, 2020
Tom Lood’s customer service and prompt communication was outstanding. Highly informative, very personable, and a great brand ambassador! It’s this type of service that sets Autohaus on Edens apart from the outstanding. Highly informative, very personable, and a great brand ambassador! It’s this type of service that sets Autohaus on Edens apart from the rest. More
by Enrico C. Asidao
Employees Worked With
January 29, 2020
Prem is the best Prem is thorough, easy to work with, and goes above and beyond! He always makes the service process easy and seamless. He's always goes above and be Prem is thorough, easy to work with, and goes above and beyond! He always makes the service process easy and seamless. He's always goes above and beyond More
by CINGIN
Employees Worked With
Prem Parikh
January 28, 2020
Recall As usual, the service and communication by Ken Dunaway were executed with precision. A loaner, a clean car when finished and assurance that the job w As usual, the service and communication by Ken Dunaway were executed with precision. A loaner, a clean car when finished and assurance that the job was done as planned are the reasons we have been an Autohaus customer for 31 years. More
by Bholdings
January 28, 2020
My Service Tom Lood is our service advisor for our 2 Mercedes automobiles. He is always helpful, honest and knowledgable. I appreciate his suggestions and advic Tom Lood is our service advisor for our 2 Mercedes automobiles. He is always helpful, honest and knowledgable. I appreciate his suggestions and advice and will continue to depend on his expertise. More
by MIAC
Employees Worked With
January 28, 2020
LACK OF FOLLOW UP AT SERVICE DEPARTMENT WOULD NOT RETURN CAL THE WORSE PHONE SYSTEM, SERVICE WOULD NOT CALL BACK FOR APPOINTMENT. CALLED THREE TIMES TO ARRANGE AN APPOINTMENT AND NO ONE CALLED. I HAD TO CALL MY THE WORSE PHONE SYSTEM, SERVICE WOULD NOT CALL BACK FOR APPOINTMENT. CALLED THREE TIMES TO ARRANGE AN APPOINTMENT AND NO ONE CALLED. I HAD TO CALL MY SALES MAN KEVIN JAMES AND TOLD KEVIN THAT I WAS BRINGING MY CAR IN ONLY 600 MILES ON NEW CAR. ENGINE LIGHT WENT ON. ONCE I DROPED OFF CAR, SERVICE WOULD NOT LET ME KNOW WHEN THE CAR WAS READY. I DROPPED OFF IN AM AND CAR WAS AT DEALERSHIP OVER NIGHT. SERVICE REP WOULD NOT RETURN A CALL. I HAD TO CONTACT KEVIN JAMES AND AKSED HIM IF MY CAR WAS READY. I AM THINKING OF USING ANOTHER DEALERSHIP FOR SERVICE. HORRIBLE CUSTOMER SERVICE. KEVIN JAMES IS A TERRIFIC SALES PERSON AND I LIKE HIM AS A PERSON WHICH IS THE ONLY REASON THAT I BOUGHT MY THIRD CAR AT THE DEALERSHIP. I REFFERED MANY PEOPLE TO KEVIN AND WILL CONTINUE TO DO SO BUT WILL LET THE PEOPLE I REFER TO THE DEALERSHIP TO USE ANOTHER DEALERSHIP FOR SERVICE. JUST PLANE OUT HORRIBLE SERVICE- HARD TO MAKE AN APPOINTMENT AND NO FOLLOW UP TO CUSTOMER WHEN CAR IS READY. I DID NOT USE A RENTAL AND HAD A FAMILY MEMBER PICK ME UP WHEN I DROPPED OFF CAR. I HAD TO KEEP MAKING ARRANGEMENTS FOR BEING PICKED UP BECAUSE LACK OF CURTISY BY DEALERSHIP IN LETTING ME KNOW WHEN CAR WOULD BE READY. LEFT THREE MESSAGES ON VOICE MESSAGE. NO RETURN CALL BY KEN WHEN TRANSFERRED More
by LARRY93
