Autohaus on Edens - Service Center

The service experience was excellent. I could not be happier. I feel like Mercedes Autohaus was loyal to me as one of their customers. Autohouse Edens is my preferred service center although it is not t happier. I feel like Mercedes Autohaus was loyal to me as one of their customers. Autohouse Edens is my preferred service center although it is not the closest service Center to my home More

Ryan went above and beyond with handling my vehicle I came in for an oil change. I had 2 free services included with my package. Ryan dug deeper into my vehicle history and advised that the spark plugs I came in for an oil change. I had 2 free services included with my package. Ryan dug deeper into my vehicle history and advised that the spark plugs would need to be changed and that it was included in my service A package. I agreed to it and he then proceeded to get me a ride with lyft back to my house over in rolling meadows, he also arranged for them to pick me up when the vehicle was ready. I was just shocked that even though this service was for free Ryan did his due diligence and dug deeper into the vehicle history. More

Tom Lood in the Service Dept is the example of delivering the best customer service. He takes the time to make sure that my experience in getting my cars serviced is always postive. the best customer service. He takes the time to make sure that my experience in getting my cars serviced is always postive. More

transmission regular service We brought our ML350 in for the transmission service. On the screens in the service center it says the service starts at approximately $381 . When we We brought our ML350 in for the transmission service. On the screens in the service center it says the service starts at approximately $381 . When we went to pick the vehicle up the charges totaled over $700, and were reduced after our displeasure of the costs. The service center representative said my wife was told the cost when she dropped the vehicle off, yet my wife did not remember being told the cost. In the future, we will ask for the cost of all services to be performed , when we drop off the vehicle. Also, why put the starting at cost of services when they can be double what it displayed for certain vehicles. More

Thanks to Eddie Garcia maintenance and other problems always go smoothly. He is knowledgeable, polite, and he has a great personality. Thanks also to the great crew of mechanics: the people behind the always go smoothly. He is knowledgeable, polite, and he has a great personality. Thanks also to the great crew of mechanics: the people behind the scene) who get the job done! More

Today Ryan Mulhern in the service department showed us what customer service should be. We had a rough start to the day, but thanks to his willingness to go over and above the day turned around! Being tre what customer service should be. We had a rough start to the day, but thanks to his willingness to go over and above the day turned around! Being treated so kindly was a treat and I highly recommend visiting the service center! More

Prem has always been professional and courteous Autohaus Prem has always been professional and courteous Autohaus provided pickup service which was appreciated Was Given timely updates and an easy way to Prem has always been professional and courteous Autohaus provided pickup service which was appreciated Was Given timely updates and an easy way to pay Thanks More

Fantastic service.Car service was excellent and Fantastic service. Car service was excellent and timely. I also had use of a new loner vehicle while I waited. I have no negative issues Fantastic service. Car service was excellent and timely. I also had use of a new loner vehicle while I waited. I have no negative issues More

No problems, Very efficiently serviced, As always with Ed Garcia everything went smoothly He recognized the problem, set-up an appointment, loaner waiting when the part came in. Paulette As always with Ed Garcia everything went smoothly He recognized the problem, set-up an appointment, loaner waiting when the part came in. Paulette Levy More

Great Service Eddie is great. He was on top of the process and it was so easy with the loaner and bringing it back that same day. Eddie is great. He was on top of the process and it was so easy with the loaner and bringing it back that same day. More