Autohaus on Edens - Service Center

Long wait I came in for a simple replacement of a burned out low beam headlight. I told the service team I would wait. 2 plus hours later after asking multipl I came in for a simple replacement of a burned out low beam headlight. I told the service team I would wait. 2 plus hours later after asking multiple times when it will be done, the car was ready. What took so long was the review the service department did on my car (I did not request) and then they came back with a list of repairs needed on the car. I do not need to sit and wait for a complete review of my car so they can try to convince me to come back in for more extensive and expensive repairs. Just do the work I ask and before they perform a service review, get my permission along with an additional time estimate to complete the report. This has happened one other time I brought my car into this dealer for service. No respect for my time while I am waiting 2 plus hours for a simple light bulb replacement. By the way, when I made the appointment, they told me it would take less than an hour to do the work. More

Prem is the absolute best! Prem saved me big time. I had a blowout and he really helped me to continue my day painlessly. I can’t talk highly enough of him! Prem saved me big time. I had a blowout and he really helped me to continue my day painlessly. I can’t talk highly enough of him! More

3B service Was a busy Monday morning in the service department. Eddie & Cindi were nothing but polite, friendly & courteous doing their best to process each cus Was a busy Monday morning in the service department. Eddie & Cindi were nothing but polite, friendly & courteous doing their best to process each customer as efficiently as possible. What else can you ask for from your service department. Know it is greatly appreciated. More

Great I deal with Eddie Garcia & Cindy both great, best service I have ever had. Always go out of there way to help. Mitch Skolnik MBS Identification I deal with Eddie Garcia & Cindy both great, best service I have ever had. Always go out of there way to help. Mitch Skolnik MBS Identification More

I took my car to another dealership, Loeber Motors (where I purchased the car earlier this year!) and had a very poor service experience. I told a few people and they said go to Autohaus on Edens. My gosh, f I purchased the car earlier this year!) and had a very poor service experience. I told a few people and they said go to Autohaus on Edens. My gosh, from the minute I pulled in the service was stellar! Eddie was fantastic with communication and took care of items I had concerns about... items I didn’t know I needed fixed...and he fixed the issue the other dealership told me that they couldn’t because it was an aftermarket “add on”....that they included in the original “For Sale” listing they posted! Keep up the superior service that you deliver!!! Thank you. More

Great service always! I've always had excellent service from Autohaus on Edens. The employees are incredibly customer focused - they are professional, efficient, knowledge I've always had excellent service from Autohaus on Edens. The employees are incredibly customer focused - they are professional, efficient, knowledgeable and friendly. I couldn't ask for more - thank you! More

Great People, Great Dealership All of the people at Autohaus are extremely helpful and knowledgeable. The service department could not be more helpful. They communicate frequently All of the people at Autohaus are extremely helpful and knowledgeable. The service department could not be more helpful. They communicate frequently and I have never had an issue with the work in a decade. More

Excellent service, great environment Work was explained clearly. Additional work is appropriate. Tom is a great person who keeps me updated and ensures that I am comfortable with all the Work was explained clearly. Additional work is appropriate. Tom is a great person who keeps me updated and ensures that I am comfortable with all the work that needs to get done. More

Best service for Mercedes I own 3 Mercedes and I service all 3 at Autohaus. Even though I didn’t by them all there. Prem the service advisor is the best. We always have excel I own 3 Mercedes and I service all 3 at Autohaus. Even though I didn’t by them all there. Prem the service advisor is the best. We always have excellent results. More

Eddie, my service guy is and was great Eddie, made sure that my appointment for a recall was painless...a loaner was available the car was ready earlier then expected and he could not have Eddie, made sure that my appointment for a recall was painless...a loaner was available the car was ready earlier then expected and he could not have been nicer!!!...frankly, if the rest of the agency was as considerate as he is, I would be a buyer of Mercedes, but my experience with the sales portion has been disappointing...since I purchased my 2012 GLK 350 from Autohaus, I have purchase five luxury cars, but known from Autohaus...Sy taxman More