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Autohaus on Edens - Service Center

Northbrook, IL

4.7
2,397 Reviews

2,397 Reviews of Autohaus on Edens - Service Center

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November 01, 2019

Terrific service! The gentleman (sorry forgot name) who jump started my car battery twice was super nice and prompt. Ed Garcia who has always been there when I need h More

by VALERIE8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2019

Great service I love taking my car to this location for service. They are always friendly and thorough. They get you in and out in a timely manner. More

by SMACKOWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2019

got tires done and fixed flat I had problems with my tire which was flat. Eddie did a great job working with me to get it done with limited amount of time for me. More

by ROBERT.BIGGART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2019

Tom Lood is beyond excellent !! 10 Plus- They constantly exceed expecations Will recommend, from the loaner car, to the details, to the follow up... All are excellent Tom Loo More

by PSYLVESTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2019

Great service ! Rick Pena and Tom Lood are very professional and knowledgeable. All the work was done as requested and on time. I would highly recommend them. More

by BGAMSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2019

Great, efficient service My experience with the service department at Autohaus is very positive- people are always nice and service is great and the ease of making appointment More

by MAHONEY197
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Olivia Kelley
October 30, 2019

Mercedes Benz service excellent rating Excellent service. Prompt and courteous. Every one was very helpful and professional. I have always used this dealership for my Mercedes. I was given More

by SUSANGM2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Prem Parikh
October 30, 2019

Leaks in the hatch I washed my car in another car wash and realized that the leak was even greater than the “fix” earlier, which means that no one fixed it. We lost tim More

by LADYWEST
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Eddie Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Dunaway
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Prem Parikh
Nov 05, 2019 -

Autohaus on Edens responded

Hello, We are very sorry you feel your issue is not resolved. Unfortunately, the vehicle's sunroof seals are not made for the extreme amount of water pressure from your car washes jets. We not only took your car to that car wash twice, we brought a car from our inventory just to confirm the pressure is the issue. Neither vehicle leaked in normal car washes, rain, or hose tests. Please feel free to come in and see us to review the video from your car washes jet streams.

October 24, 2019

Good service I went to the dealer for schedule B service. Service was wonderful and in time. The loaner car was great too! Thank you Tom Lood! More

by HAPI_SMTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2019

New tires installation Jim was my service tech and constantly updated me on progress (or delays). Due to being somewhat overbooked and a short lunch break, my service took l More

by Andy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Riley
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