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2,410 Reviews of Autohaus on Edens - Service Center
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June 09, 2025
I have nothing negative to say about John Morsy—he has been very helpful and understanding throughout the process. However, I would not feel comfortable recommending the dealership at this time. My car been very helpful and understanding throughout the process. However, I would not feel comfortable recommending the dealership at this time. My car has been at the dealership for several weeks, and unfortunately, the original issue remains unresolved. It began with a repair to the sunroof, which had rarely been used but had already failed. Since that repair, I’ve experienced a persistent rattling noise from the headliner that has not been fixed. I was told this noise is "normal" and comparable to other vehicles, but if that’s truly the case, it raises serious concerns about the quality standards of Mercedes-Benz. If a vehicle begins rattling after just three years of ownership, it’s hard to justify considering it a luxury brand. More
by jolart
Verified CustomerEmployees Worked With
June 09, 2025
John and the rest of the service team do a great job providing consistent service and communication. providing consistent service and communication. More
by GPLP
Employees Worked With
May 31, 2025
John Morsy was an absolute pleasure to work with. He made me feel as though I was his only priority. I definitely will be dealing with John again! He made me feel as though I was his only priority. I definitely will be dealing with John again! More
by NBS24
May 27, 2025
Friendly at 8am is always a great start. John was very knowledgeable of my service appointment and offered a courtesy car. I opted to wait it out in the fully stocked lounge. John kept me up John was very knowledgeable of my service appointment and offered a courtesy car. I opted to wait it out in the fully stocked lounge. John kept me updated the whole process. My vehicle was even done much earlier than expected. Nothing but great service from the team. More
by Albee Bihis
May 23, 2025
I am happy to have a very good maintenance service experience from Mr. John. He was professional and very friendly. experience from Mr. John. He was professional and very friendly. More
by SYLEEMM67
Employees Worked With
May 23, 2025
They were responsive and quick and the work completed was excellent. Tom was wonderful to work with. excellent. Tom was wonderful to work with. More
by jrpeterson74
May 20, 2025
Fabian did a great job taking care of my vehicle's service needs. Communication was excellent. service needs. Communication was excellent. More
by Asher.funk
May 19, 2025
Ryan was very helpful & professional. I will not hesitate to use Autohaus in the future & I will not hesitate to recommend Autohaus to friends & family. I will not hesitate to use Autohaus in the future & I will not hesitate to recommend Autohaus to friends & family. More
by ACKERMAN.DMAE
Employees Worked With
