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2,393 Reviews of Autohaus on Edens - Service Center
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May 07, 2025
Ken and the service team took the time to understand the usage history and future needs of the car and made reasonable maintenance recommendations accordingly. Great experience. usage history and future needs of the car and made reasonable maintenance recommendations accordingly. Great experience. More
by ESDUBROW1
Verified Customer
April 29, 2025
The service department is excellent here at this dealership. Eddie Garcia is a tremendously, friendly and helpful service advisor. They handled my loaner quickly and everything was very efficient dealership. Eddie Garcia is a tremendously, friendly and helpful service advisor. They handled my loaner quickly and everything was very efficient More
by russcole2323
Employees Worked With
April 26, 2025
Both Ken D and Tom L are great at their jobs, offering most excellent service and much appreciated that they met competition on rear tires. most excellent service and much appreciated that they met competition on rear tires. More
by BLIEBERMAN428
April 22, 2025
I continue to be impressed with the consultative process Ryan leads with each time I am there. He makes me aware of the work that needs to be done - and explains why, as well. Further, the work is don Ryan leads with each time I am there. He makes me aware of the work that needs to be done - and explains why, as well. Further, the work is done within a prescribed amount of time! More
by DENNIS.REMKE
April 19, 2025
They have great service from the minute you drive in until you pick up the car. until you pick up the car. More
by NCOHEN0
April 16, 2025
The entire experience was extremely simple and every single person I worked with was extremely helpful single person I worked with was extremely helpful More
by SHOBHA.B.PAI
April 15, 2025
Costumeer service very helpful, patient with Costumers , always ready to help , was happy with my service always ready to help , was happy with my service More
by MAXELAN
April 15, 2025
My wife has brought my car to Autohaus on Edens several times for service, and we have noticed a recurring and troubling pattern. Each visit, we are presented with a list of repairs labeled as "urgent" or times for service, and we have noticed a recurring and troubling pattern. Each visit, we are presented with a list of repairs labeled as "urgent" or "critical"--only to later find out from independent mechanics that many of these repairs are completely unnecessary. This isn't a one-off issue. It's happened multiple times, where items flagged as immediate concerns--such as newer tires, a suggested broken windshield wiper fluid system, etc.--were confirmed to be in good working order by trusted, certified professionals elsewhere. It feels less like a genuine diagnostic process and more like an attempt to upsell services I don't need. As a long-time Mercedes owner, I expect honesty and transparency from a dealership and the brand in general. Unfortunately, our experience here has left me questioning the integrity of their service department and why Mercedes would accept dealership behaviors like this. I strongly urge other customers to seek a second opinion before authorizing repairs. More
by ConcernedMBS
Employees Worked With
April 12, 2025
All the services we requested were done properly and we were able to decline some that we didn't think were necessary. Tom spent adequate time discussing the work to be done. We felt like a valued custom were able to decline some that we didn't think were necessary. Tom spent adequate time discussing the work to be done. We felt like a valued customer. More
by LEE.ZAR
Employees Worked With
April 11, 2025
Ed Garcia is. Terrific always goes above and beyond. Excellent people skills. And product knowledge Terrific always goes above and beyond. Excellent people skills. And product knowledge More
by P.ANDJELKOVICH
Employees Worked With
