Autohaus on Edens - Service Center

The entire service department did a great job. This is what I have come to expect from Autohaus.. . This is what I have come to expect from Autohaus.. . More

Tom Lood, Service Advisor, does a great job annd anlwats looks out for you. Efficient, clean, nice waiting area. looks out for you. Efficient, clean, nice waiting area. More

John is very polite and knowledgeable with the service my car needed. The Autohaus facility is very clean and accommodating.. car needed. The Autohaus facility is very clean and accommodating.. More

I am very pleased with the quality of service I received. The staff was courteous and responsive to my concerns. The staff was courteous and responsive to my concerns. More

I was a little upset with the level of service this time. I needed new front tires bacause of a feathering problem. Those tires had been replaced last year at Motor Werks. The problem seems to still exist. I needed new front tires bacause of a feathering problem. Those tires had been replaced last year at Motor Werks. The problem seems to still exist. I also indicated that I had a sound coming from the rear behind the drivers seat. It sounded like a speaker was shorting out as it was intermittent or as two pieces of leather rubbing together. I was asked if a wanted them to diagnose the problem and the charge would be 238. I said yes. And later was told that the only sound was from the half bottle of water in the back seat. However, once I got the car and drove away I heard the same sound. I received several text messages and phone calls indicating that someone from the dealership left their phone in my car. They wanted to come and get it. Where was I? It was Halloween and I wasn't home. I suggested they provide the number so I could call it and try and locate the phone in the vehicle. Later, I was told that it was left in the charging station. My car doesn't have a charging station. I left several messages about the phone but not one stating that they found the phone and were sorry for any inconvenience or thanking me for all of the responses to texts and phone calls. It really was a xxxxty experience. And I thought the Multi point inspection that I was asked to review and approve was a little belittling. "A tire is a round component made of rubber and reinforced with chords or belts made of several choices of materials." I asked questions and did not feel that the responses were pertinent and were a bit rote and, therefore, meaningless. My car still feels a bit bumpy, I still have the noise which wasn't diagnosed but certainly charged for. More

AMAZING AS USUAL! KEN DUNAWAY AND TOM LOOD ALWAYS TAKE GREAT CARE OF MY VEHICLES! KEN DUNAWAY AND TOM LOOD ALWAYS TAKE GREAT CARE OF MY VEHICLES! More

Unhappy about the original sale was handled. They very good at sending emails about specials but poor to average at everything else. They very good at sending emails about specials but poor to average at everything else. More

They are courteous, prompt and provide great service. I appreciate the use of a loaner car too. I appreciate the use of a loaner car too. More

Eddie Garcia is the Star in Service, professional, honest likeable and skilled. He is a valuable asset likeable and skilled. He is a valuable asset More