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Autohaus on Edens - Service Center

Northbrook, IL

4.7
2,386 Reviews

2,386 Reviews of Autohaus on Edens - Service Center

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February 07, 2023

As a new Mercedes owner, the experience was next level - the staff was fantastic. Thanks! More

by jaycupp1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faisal Asghar
February 07, 2023

Everyone I talk with, was very courteous, professional, friendly, and very knowledgeable about everything that they had to do More

by BRIANFLOW1249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2023

Excellent service as always! Tom Lood could not have been more responsive in addressing and resolving the issue I had. More

by JG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2023

Overall, great service. I had the pleasure of working with Gerry Gross, who patiently answered all my questions and diligently worked with my warranty company to get my rep More

by STEVE.CHALLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto., Gary Gross
February 04, 2023

Great service! My point of contact was Faisal. He was awesome! Communicated in a very clear way and consistently. The follow up proved genuine customer focus. More

by ARUN.ALAKHRAMSING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faisal Asghar
February 03, 2023

The service as it has to be. Smooth journey through the every step -- from booking to getting the car back including convenient customer area for those willing to do some work wh More

by Eugene Byelyakov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lood
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2023

I always think I am going in to be proactive and get my car the service it needs,. It always ends up being a $2000.00 service. I guess my car will run well for a long time with all the TLC that Tom and t More

by ZOE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lood
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2023

Eddie Garcia is terrific. He is incredibly responsive and helpful and he is a complete pleasure to deal with. It’s so unusual to find someone in customer service that’s as awe More

by JONNAEIMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindi Link
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2023

Very basic service needed so not really anything to make a major judgment on. Thanks More

by DAVIDB10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Dockins
January 31, 2023

I love the service department. They take great care of me and my car. Eddie Gracia is the awesome to work with. More

by DKURTIS9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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