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Autonation Subaru Carlsbad
Carlsbad, CA
5,053 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 5,053 reviews
March 08, 2024
This is a great dealership, bustling, efficient, friendly. Everyone was very helpful and personable, seemed genuinely interested in my satisfaction. The sales associate was professional, yet warm an friendly. Everyone was very helpful and personable, seemed genuinely interested in my satisfaction. The sales associate was professional, yet warm and charming. More
by entree.upsides0z
Employees Worked With
Sean Madrid
Helpful March 07, 2024
Everyone that we worked with at Carlsbad Subaru was great. The staff was knowledgeable and everyone worked to ensure that we found the new Subaru that we were looking for. Every detail was carefully ex great. The staff was knowledgeable and everyone worked to ensure that we found the new Subaru that we were looking for. Every detail was carefully explained, all the I's were dotted and the T's were crossed making the entire process relatively enjoyable. Thanks to all the staff for their great teamwork. More
by sterbie
Employees Worked With
Carlos, Manny, Jason Field, Terrence Sterbenz, Jamie Weeks
March 04, 2024
No one seems to know what the pricing is for things like routine service appointments. When I tried to schedule my 40,000 service appointment, no one could tell me the cost. They said someone would call me routine service appointments. When I tried to schedule my 40,000 service appointment, no one could tell me the cost. They said someone would call me back, they never did. Someone today told me it might be $1,300. When a piece of the inside of my moon roof fell off about 6 weeks after I bought my 2022 Subaru, they said they would order the part and that never happened. I called to make a service appointment and asked if the moon roof could be fixed while they serviced my car and was told the part was never ordered. Over a year ago, they were supposed to order the part and call me once it came in - I never heard back from them. More
by KJ
Employees Worked With
I don't know
February 26, 2024
Very friendly and great experience buying. Gave me a good deal on a wrx and made the process easy and explained everything well. Gave me a good deal on a wrx and made the process easy and explained everything well. More
by Nathan
Employees Worked With
Don Elliott, Sean Madrid, Filip Wisniewski, Haley Lang, Christy Vogel, John Loss, Parker Rutherfurd, Tim Anderson
February 26, 2024
Ordered wrong parts and somehow lost a part on fedex. Was told I was going to be given a discount but never got one from the dealership. I also had multiple eta’s that kept being pushed back. I waited al Was told I was going to be given a discount but never got one from the dealership. I also had multiple eta’s that kept being pushed back. I waited almost a month and paid more than twice the amount the original price would’ve been. Not a good experience at all, they didn’t seem in a rush to help or accommodate me. More
by Demo
Employees Worked With
Ray , John Loss
February 09, 2024
Sam was very patient, friendly and kind. Im really glad that it was him that helped me out. I was going in to the dealership expecting to be pushed and sold something the whole time and I wa Im really glad that it was him that helped me out. I was going in to the dealership expecting to be pushed and sold something the whole time and I was pleasantly wrong. Very happy with my experience. More
by Jarrettadams1
Employees Worked With
Carlos Slobig, Sam Said
February 08, 2024
Easy to deal with. Dedicated sales with follow up help, as needed. Almost seamless transaction. Dedicated sales with follow up help, as needed. Almost seamless transaction. More
by ranles76
Employees Worked With
Tony Morey (5), Manuel Morataya, Jamie Weeks, Vanessa Moreno, Tim Anderson
February 06, 2024
The process was smooth. I am glad I was able to find the exact car I was looking for. Jason who was my dealer was very helpful and answered all the questions that I had. I am glad I was able to find the exact car I was looking for. Jason who was my dealer was very helpful and answered all the questions that I had. More
by Tylereel1
Employees Worked With
Jason Field
