Dustin Taylor

Blown away by our great experience! We kept waiting for the ball to drop because it just was going too smooth from the beginning. Ricky called us to come in to look at the Solterra we w We kept waiting for the ball to drop because it just was going too smooth from the beginning. Ricky called us to come in to look at the Solterra we were interested in. We got there around 6 PM and were out of there in our new car by 8:45. No tricks or hidden add ons. Ricky was professional, helpful and fun to work with. Then, Finance with Terrance was great. Super welcoming, friendly and great sense of humor. The sales manager, Dustin came out to greet us as well and since I was formally in the car business, we had some laughs. Great group of people for sure at Subaru Carlsbad. Received a fair deal and are so happy with our car! More

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We were treated professionally during the buying process. And two of the people with whom we worked to close the deal followed up afterward. Quite impressive. And two of the people with whom we worked to close the deal followed up afterward. Quite impressive. More

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First: the advisor Lester, was phenomenal. Second: Beyond that, the women answering the phone at the service department were rude to the point of hanging up on me twice. Before that I left two messages which that, the women answering the phone at the service department were rude to the point of hanging up on me twice. Before that I left two messages which were never returned until I left one to Lester’s direct line. He called me back within the hour. Third: $100 for an oil change is shameful. Fourth: A part was ordered and I was never advised it was in. Was told two or three days. If it wasn’t for me calling 10 days later, I’d still be wondering. So much for customer service. Fifth: Again Lester was the only bright spot in this encounter. He was thorough, respectful and took the time to go over things in detail. You should keep him around, he will help you clean your act up. People go to a dealer for a specific level of service. The advisor can only do so much. This boils down to poor leadership and management. While Covid is responsible for some of todays issues, dealers need to be aware of this and adjust accordingly. Your dealership has failed the primary responsibility: CUSTOMER SERVICE. More

by dcon3130 Verified Customer Verified Customer

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Professional, Excellence with a great inventory. Dittos!! Yuri Ganzha was very personable and very accommodating. The finance gentleman that I worked with was a great guy just like Yuri! Dittos!! 👏🏻 Yuri Ganzha was very personable and very accommodating. The finance gentleman that I worked with was a great guy just like Yuri! Dittos!! 👏🏻 More

by Gary Vigil Verified Customer Verified Customer

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The experience at Bob Baker Subaru Was by far the best experience purchasing a vehicle. Hugh was on top of what I Wanted and made it happen. Hugh definitely did not push anything great guy definitely comi experience purchasing a vehicle. Hugh was on top of what I Wanted and made it happen. Hugh definitely did not push anything great guy definitely coming back to him in the future. More

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Overall great experience with everyone on the sales and finance team. All employees were very courteous and listened to our needs and requests to make the purchase a pleasant experience. finance team. All employees were very courteous and listened to our needs and requests to make the purchase a pleasant experience. More

by dbustard Verified Customer Verified Customer

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We’re very happy with the service Bob Baker Subaru provided when we purchased a Subaru Forester. All the staff were friendly, helpful and professional, and we would recommend Bob Baker Subaru to our f provided when we purchased a Subaru Forester. All the staff were friendly, helpful and professional, and we would recommend Bob Baker Subaru to our friends. More

by alevcolak Verified Customer Verified Customer

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Sales rep was knowledgeable knew exactly want was required to make the sale. The dealership completed the sale on exact term and conditions previously agreed upon. required to make the sale. The dealership completed the sale on exact term and conditions previously agreed upon. More

by oxberry@aol.com Verified Customer Verified Customer

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From the word GO, this Subaru store delivered a top shelf service experience. Each and every individual went above and beyond to ensure my satisfaction was met. I can't rave enough about the team at this s service experience. Each and every individual went above and beyond to ensure my satisfaction was met. I can't rave enough about the team at this store. It all starts at the top with the GM, Bill, creating a positive, customer first environment. Thank You Bob Baker Subaru More

by mattvan Verified Customer Verified Customer

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It was a fast and easy experience. Everyone was friendly and helpful, and you had the car I wanted at the price I wanted. No haggling was needed! and helpful, and you had the car I wanted at the price I wanted. No haggling was needed! More

by bbrowan Verified Customer Verified Customer

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