BMW of Bridgewater

"When in doubt, call Manjula!" This was not my first experience with BMW dealership - pretty much I've been to several in the area (leased 2 cars in the past, was in for regular mai This was not my first experience with BMW dealership - pretty much I've been to several in the area (leased 2 cars in the past, was in for regular maintenance when it was offered :-) and went for a couple of repairs). My intention was to test Audi and BMW to compare and make a decision some time later. When I came to Bridgewater , I was expecting the usual: not much interest in my persona (was not buying top of the line), dry responses with pricing, and pretty confident attitude like "people do not come to negotiate here, they just come to buy" (actual quotation of one of the BMW salesman from the past). The experience I received totally exceeded my expectations: Manjula was the second person in the dealership I saw (first did not even look at me when I walked in) - she approached me and asked if I needed help. I did not plan to buy anything on that day - actually I did not even need a car for another month, just started to shop around. But! I walked out very happy and I did buy a car right there and then, Why? Because just from several questions Manjula knew exactly what I needed, she ran numbers, offered me several options and treated me with a full attention not to just my signature on the contract but to my needs. What I received on that day, was what every customer needs: undivided attention and care about every single concern that I had. I thought I did not care about those things - after all, we are all busy and tired. Turns out, great customer service made a difference even for me - All I needed on that day was to check cars, have a test drive, and make a decision later. What I received, was the best customer service experience ever with care, knowledge, attention, efficiency, great attitude. I never went back to the dealerships I attended on that day while shopping around and I bought the car on the same day. I am driving my car, very happy, and feel like one in a lifetime i'm going to become a return customer, not even mentioning the fact that I now recommend the dealership to other people because I had a great experience, a unique experience. Thank you, BMW of Bridgewater! More

My first BMW purchase. Manjula made this the most seamless and enjoyable car purchase I’ve ever made and I’ve bought at least 15 new cars in my time. She got me in the car w Manjula made this the most seamless and enjoyable car purchase I’ve ever made and I’ve bought at least 15 new cars in my time. She got me in the car witin 10 minutes of meeting her. No time wasted. Professional and custom-sentric. Highly recommend her. More

Great service and responsiveness! Manjula was very pleasant, responsive and went the extra mile to assist us. Since we live outside of NJ, Manjula took extra photos of the car we wer Manjula was very pleasant, responsive and went the extra mile to assist us. Since we live outside of NJ, Manjula took extra photos of the car we were interested in to send us. Everything she promised about the car was accurate. All in all, we were very impressed with Manjula and the Bridgewater staff. More

Excellent Client Advisor and Overall Experience Manjula Biju was my Client Advisor and helped me over two visits to make the appropriate car purchase. This is my fourth BMW dealership that I have p Manjula Biju was my Client Advisor and helped me over two visits to make the appropriate car purchase. This is my fourth BMW dealership that I have purchased cars from, and Manjula was the strongest sales person that I have dealt with over the years. She is personable, client focused and wants to make a deal. She is professional, assertive without being aggressive and has great follow through skills. More

New Car Purchase Experience It was a good experience purchasing my new car. Client advisor Manjula was very helpful in selecting the options and deciding on the right car. She fo It was a good experience purchasing my new car. Client advisor Manjula was very helpful in selecting the options and deciding on the right car. She found the one that matched our expectations. Thanks to Manjula and rest of the team at the BMW of Bridgewater dealership. - MG More

Professional and Customer Focused Absolutely wonderful BMW dealership. Friendly and attentive staff and the CPO-only car selection is great. Cannot recommend them enough! Specifically Absolutely wonderful BMW dealership. Friendly and attentive staff and the CPO-only car selection is great. Cannot recommend them enough! Specifically, Joel (sales), Rob (sales manager) and Dave (F&I) treated us with respect and made the entire experience of purchasing two CPO cars easy. More

Top class experience Manjula really worked with us the whole day in making sure our purchase was done right. It really felt like she was looking out for us and we apprecia Manjula really worked with us the whole day in making sure our purchase was done right. It really felt like she was looking out for us and we appreciated her genuineness. I have not met many salespeople like Manjula and the rest of the staff in Bridgewater BMW are also A Plus. Please keep up the great work and I wish you the best of luck in the future. More

2018 320xi I recently leased a new 2018 320! The whole process was so simple and easy. I dread getting new vehicles and spending hours in dealerships. Carmine kn I recently leased a new 2018 320! The whole process was so simple and easy. I dread getting new vehicles and spending hours in dealerships. Carmine knew exactly what I was looking for. His knowledge and passion for Bmw really goes along way. I can’t thank him Dave Wagoner, Mike Yates and everyone at BMW of Bridgewater enough! Can’t wait to work with you guys again in the future! More

My preg. wife & I were insulted by Dave Wagoner , CFO My wife and I visited the dealership yesterday looking for a 2019 X4. My cousin had referred us since he has gotten his BMW from there two years ago. My wife and I visited the dealership yesterday looking for a 2019 X4. My cousin had referred us since he has gotten his BMW from there two years ago. I made an appointment with sales person Bill Chludzins and told him about the referral. We arrived there around 5:40 pm. Bill Chludzins, my wife & I test drove a 2019 BMW X4 and came back to take prices on a 36 months lease. I needed pricing on a specific build 2019 BMW X4. I gave Bill the build. Bill came to me with a price of $XXX per month I showed him that I have an offer from another dealership for $XXX, lower, and I asked him if he could offer any better. He was surprised and said that Mike the GM left for the day and called the financial officer, Dave Wagoner,. A conversation went on for about 22:00 minutes & 37 seconds in which Wagoner was extremely rude & disrespectful. The way he talked to us, the way he was shaking his head & his voice tone was unbearable. Very unprofessional & made us feel terrible. He literally said to me in a very rude and disgusting way "will you make the deal or gonna drag your wife to another dealer to save another $4" P.S. he went $20 below the price I have from the other dealer. Which made his price $120 less off his original offer. We were extremely disappointed with the way we were treated. I def. would like to hear back from the General manager of the Bridgewater dealership, after investigating this matter. I can email him the full conversation. P.S. if Wagoner and Bill deny, I have an evidence of what exactly happened & said yesterday. More

Awesome Experience Again at Bridgewater BMW We worked with Manjula Biju on the trade in of our vehicle. She did all the work for us. It was such an easy and pleasant experience with her as ou We worked with Manjula Biju on the trade in of our vehicle. She did all the work for us. It was such an easy and pleasant experience with her as our sales person. Thank you, Manjula for an awesome experience. Next time we buy we hope to work with you again. Dave in Finance was also a pleasure to work with. He was quick, informative and very polite. More