BMW of Bridgewater

Unethical Business Practice Customer service was great UP UNTIL you sign the agreement. Ethics? Non existent. Sales advisor Carmine was very patient and knowledgeable through Customer service was great UP UNTIL you sign the agreement. Ethics? Non existent. Sales advisor Carmine was very patient and knowledgeable throughout my car shopping experience. Carmine verbally represented to me at the time that the registration renewal is "covered" under the agreement. To my surprise, it was NOT! When it came time to renew my registration, I contacted the dealership was told by the front desk receptionist Liliana that "it's strange and it should be covered". I was then connected to Rob Aanasov, the sales "manager", who said he would "take care of it" because he was "nice" and wanted to "help his customers out". Subsequently, I was handed an invoice that included an UPCHARGE in addition to the actual registration renewal fee. I was in a rush to go so I reluctantly paid and called back later to settle this. Not only was there no apology for the verbal misrepresentation at the time of sale, Rob the so called "manager" really did not "manage" the situation well at all. Rob could not articulate what the nature of the upcharge was and insisted that he was "covering his cost". Hey Rob, have you heard of something called google? I, the customer, had to google the name of the charge and found out that it was the platform that the dealership uses to assist its customers on registration renewals. Well, it sounds like a fixed cost to the dealership given that I will not be the first, nor be the last customer that the dealership renews registrations for. I politely requested for the upcharge to be refunded due to the misrepresentation during the sale. Rob said he could not honor what was promised by the salesman because it was not on paper. So I ask, where was the "nice" and "help" in all of this? More

Manjula Biju was a DELIGHT!!! I am new to the area and this was my first visit to BMW of Bridgewater. Manjula Biju was easy to work with and gave me an Outstanding experience. Th I am new to the area and this was my first visit to BMW of Bridgewater. Manjula Biju was easy to work with and gave me an Outstanding experience. There was no pressure and Manjula listened carefully to my questions and concerns. I would definitely recommend Manjula and BMW of Bridgewater! After I purchased my vehicle Danielle Semenza was great and patient explaining how things worked with my vehicle. Nelson Tosta More

Family feel with responsive and good service Both my Wife Maria and I are the new customers of this particular location and we do like it. I tend to seek help from Monika Siedlecka who is our ad Both my Wife Maria and I are the new customers of this particular location and we do like it. I tend to seek help from Monika Siedlecka who is our adviser and she has done a great job for us along with the folks on the maintenance floor - thank you for that. We are use to great service that we got in Wayne NJ with the great advice that we were getting there for many years and by moving to Gladstone, we found comfort at Bridgewater BMW. Monika and the Team, please keep it up and we will bring our both BMW's to you for service. Thank you, K. Kutyla More

We love the new car! My wife and I were customers at Hunterdon BMW in Lebanon. Jen sold us our previous car and we had nothing but good luck with it. Jen has moved on, My wife and I were customers at Hunterdon BMW in Lebanon. Jen sold us our previous car and we had nothing but good luck with it. Jen has moved on, and Manjula couldn't have been better in filling her shoes to make our transaction perfect. She was courteous and very attentive to what we were interested in, and worked with Anthony to get us a price we were comfortable with. We would highly recommend her if you are thinking of purchasing a vehicle at Bridgewater BMW. John was perfect on his pre-delivery explanation of things we needed to know about the car we had just purchased. It was good to see Mike Yates, and he was kind enough to show us his i8. Great car! I didn't get a chance to see Chris Rokosny (he was on the road), but I wonder if he and Mike will see who has the faster i8! Thanks again! Sal and Roberta More

Great overall experience! Great staff including Manjula Biju and Rob and Danielle. We discussed the type of vehicle that I wanted to purchase, we took a Test Drive then sat an Great staff including Manjula Biju and Rob and Danielle. We discussed the type of vehicle that I wanted to purchase, we took a Test Drive then sat and discussed numbers. They accepted a trade in and were super friendly! It was the best car buying experience for me in my 35 years. More

If you want an i3 get it here I dealt with Manjula at the dealership who was very informative, attentive and not pushy at all. Most EV customers will come to a dealership with a l I dealt with Manjula at the dealership who was very informative, attentive and not pushy at all. Most EV customers will come to a dealership with a lot of knowledge about what they want and how it works, so I was very appreciative of the fact that I was not patronized and dealt with honestly. If I had a question about something they didn't make things up, either they knew or said that they would find out before committing to anything. Everything was transparent and there was no double talk. I usually dread going to the dealer to get a new car. This was my first experience where things happened as they should. Kudos to you and your staff for making this transaction an efficient and pleasurable experience. I am very satisfied with the car and and know from past experience with your dealership that I will get a high level of post-sale service as well. More

The staff was outstanding Manjula Biji is the BEST Manjula Biju is the reason why I leased a BMW, she was genuinely warm and considerate and knew exactly how to handle customers. She was very attentive Manjula Biju is the reason why I leased a BMW, she was genuinely warm and considerate and knew exactly how to handle customers. She was very attentive to my needs and made it happen. I couldnt have asked for a better person to experience buying a BMW with but her. She is OUTSTANDING!!!!! More

What a great experience!!!! What a great experience. From start to finish Manjula made sure that everything ran smooth. I special ordered a car and she kept me informed through o What a great experience. From start to finish Manjula made sure that everything ran smooth. I special ordered a car and she kept me informed through out the whole process. I was able to text her whenever I had a question and she replied promptly. The price I received from BMW of Bridgewater was far better than other dealerships were trying to charge me. Thank you Manjula and thank you BMW of Bridgewater for a very smooth transaction. More

Very professional, friendly and competant Knowledgeable and friendly staff. Clean showroom. Very well organized. Fast and easy transaction. All aspects of the sale and delivery went without a Knowledgeable and friendly staff. Clean showroom. Very well organized. Fast and easy transaction. All aspects of the sale and delivery went without a single issue. Manjula was very capable and friendly. More

Great experience and personal touch Manjula Biju, the sales consultant, was extremely helpful and courteous. She made the X5 purchasing process extremely smooth and worry free. She was a Manjula Biju, the sales consultant, was extremely helpful and courteous. She made the X5 purchasing process extremely smooth and worry free. She was always available for any questions or concerns and worked with me to customize the BMW and get a good deal!! I highly recommend her expertise for any future purchases. More