BMW of Bridgewater

New level of service and transparency I have a 2008 328 and brought it to Tarik and his team at Bridgewater BMW. If you've been to other BMW dealers in the Morris County area and have NOT I have a 2008 328 and brought it to Tarik and his team at Bridgewater BMW. If you've been to other BMW dealers in the Morris County area and have NOT been to Bridgewater BMW, you are missing a different level of service and transparency in the repair process. My car was running rough, and brought it to a Morris County BMW Dealer who quoted me an astronomical price (not happening). Took it to my local BMW repair specialist who said we're booked, but try Bridgewater BMW. Tarik at Bridgewater BMW welcomed me immediately and said words I've never heard from any BMW service center. "We'll do everything we can to help get your car back on the road, and hope to earn your business." Then after a short period, Tarik walked me into the technicians bay where I met technician Patrick who explained everything that needed to get done, answered all my questions and most of all, you can absolutely tell he LOVES BMW's. And the repair that I was quoted an astronomical price for, Tarik was able to get covered under an extended warranty. Wow. More than a customer for life, I am an absolute fan and got me loving my BMW again. More

Professional and Efficient Car Buying Process The sales person, Mark Carvalho, was great from start to finish during the buying process. He knows his stuff, was able to quickly find the car and f The sales person, Mark Carvalho, was great from start to finish during the buying process. He knows his stuff, was able to quickly find the car and features I wanted, was always reachable during the process, and was clear and direct which is always appreciated when buying a car. The haggling part was as painless as is possible. Mark and other staff were very efficient and friendly on the day of purchase and Dave was super quick with the paperwork and not pushy with the usual hard sell for extras. John Palombo was very helpful in explaining the car features. Definitely one of the better car buying experiences I have had. I've been to dealers in the past where staff seemed uninterested, pushy, or ill-informed. Not here; I would return here even though it's farther away from other BMW dealers closer to me. More

Buying a CPO BMW Experience What a great experience. Many times buying a car and great experience does not go together. But working with Joel Curran was a truly a great experienc What a great experience. Many times buying a car and great experience does not go together. But working with Joel Curran was a truly a great experience purchasing our CPO BMW X1. -I never felt pressured -Joel never tried to sell next higher thing -treated us as we are buying the most expensive car in the lot (we bought a cpo X1) - never tried the game of “ well this car is not for everyone” — He asked me when is a good time to call and did not start calling me every day. For what it is worth, I walked into the shroom in khakis and a sweater, but I wanna treated as a good customer. Definitely recommend this place and talk to Joel, you know what I mean. I’m a real buyer and we bought the X1 on 8th December 2018 Dave from finance is a real car guy, enjoyed taking about his M3 More

9:40 appt for an oil change and it’s now 2:12pm This isn’t my first time being here for service to have my car here for hours/ days. This is my first bmw and may be my last or at least last purcha This isn’t my first time being here for service to have my car here for hours/ days. This is my first bmw and may be my last or at least last purchased at BMW of Bridgewater. They had my car for 4 days due to an error with my convertable not locking. They in turn returned it to me saying nothing is wrong. I made an appt 2 days ago to bring it in for an oil change. I had a 9:40am appt and it’s 2:17pm. Still car isn’t ready. This time at 2:30 they came out and asked if I’d take a loaner to look into the roof again. I laughed and said no. General Manager then came out because service manager was nowhere to be found..He has asked if they can contact me and have someone come to my house to pick up my car and leave me a loaner to allow a BMW engineer look at my roof. We’ll see if I get a call. NEVER again will I come here! They have been a totally failure so far as far as I’m concerned. I’ve always had Honda’s and Toyota’s and never had this low level of service. Go figure, get a more expensive car and lower level of service? I’ve got very low confidence in this dealership at this point. Let’s see if they can turn this around. Time will tell... More

Forming a Lifelong Relationship This is my second time of having the pleasure of dealing with Manjula. She's knowledgeable, helpful, and sincere. We needed an upgrade for our 17-ye This is my second time of having the pleasure of dealing with Manjula. She's knowledgeable, helpful, and sincere. We needed an upgrade for our 17-year-old son, she treated him with such respect, he will be a lifelong customer of Bridgewater BMW. Thank You Manjula, it is truly appreciated! More

Excellent Experience with Bridgewater BMW Both Manjula Biju and the GM, Mike Yates were extremely helpful in getting me the vehicle I was looking for. They worked hard to stay within my budge Both Manjula Biju and the GM, Mike Yates were extremely helpful in getting me the vehicle I was looking for. They worked hard to stay within my budget and the end result was great. Vehicle Specialist, John Palombo took ample time to go over all of the new vehicle functions. Overall, I would highly recommend Bridgewater BMW - the staff is great, it's a family environment and they treat you like a person, not just another number on their sales quota. This is the second vehicle I've leased from them and the quality of service has remained consistent. More

Incompetence All Around Purchased my car CPO in early 2017, in August of 2018 the dealer sold me a Dinan performance part which blew my charge pipe after one day. The dealer Purchased my car CPO in early 2017, in August of 2018 the dealer sold me a Dinan performance part which blew my charge pipe after one day. The dealer replaced the charge pipe and soon after the car was riddled with check engine lights and engine noises under acceleration. After being towed into the dealer and numerous service visits, the engine noises persisted without resolution. I dealt with Jeff the service manager and Mike thr GM without any improvement, consideration. or alternatives. I contacted corporate who were useless as well. I will never buy a BMW again as their local dealers nor corporate know how to stand by their product and equipment sold installed in house. Daryl from parts department assured me this part did not void my warranty after asking him three times. Mike and his entire staff had no consistency training or professionalism in dealing with anything other than oil changes and printing lease agreement paperwork. Very sad for them and the future if their dealership by conducting business in this way. DRAIN THE SWAMP OF BRIDGEWATER BMW. More

Excellent service during and after the sale Mark was very informative, professional and prompt during the sale, and continues to be after the sale. My wife and I enjoyed working with Mark and th Mark was very informative, professional and prompt during the sale, and continues to be after the sale. My wife and I enjoyed working with Mark and the Bridgewater BMW dealership. More

Excellent & Professional Service Justin provided us with excellent professional service and made the new car purchase simple & easy, He definitely has earned our trust for our next n Justin provided us with excellent professional service and made the new car purchase simple & easy, He definitely has earned our trust for our next new car purchase. More

New BMW owner - BMW X3 Although the dealership is small i had a good experience. I had done my research by shopping at other dealers as well so I was well prepared while vi Although the dealership is small i had a good experience. I had done my research by shopping at other dealers as well so I was well prepared while visiting this dealership. It was nice to see a woman at the dealership. I liked Manjula as she seemed credible by providing all the relevant details clearly and she wasn't pushy like other car salesman. I was able to negotiate a relatively good price. More