BMW of Catonsville

They are very responsive. Calls get returned and questions addressed by someone that has the ability to resolve the matter. Calls get returned and questions addressed by someone that has the ability to resolve the matter. More

I purchased my 2022 BMW X7 from BMW Catonsville in September of 2024, my first BMW, and unfortunately, every interaction with their service department has been increasingly disappointing. In Decemb September of 2024, my first BMW, and unfortunately, every interaction with their service department has been increasingly disappointing. In December 2024, while driving, my vehicle’s electrical system shut down. I lost power steering, and multiple systems began malfunctioning. I managed to get the car to the service center, was provided a loaner, and sent on my way. I heard nothing for days. I had to chase down updates, only to be told repeatedly they were “still running tests.” After over two weeks of being in the service center and communications with BMW HQ, I was told the “fix” was a software update. That was their resolution after holding my car for that long with little to no communication or explanation. On the day I was told to pick up my car my vehicle emailed me with the same error and told me to take it for repair. Because of this experience, I have lost confidence in my vehicle. This wasn’t my first bad experience. During my very first service visit, I stood and waited while service staff bussied themselves with other things. I was there to have a dent in my armrest, a missing back wiper cover replacement and a key card addressed. When someone finally spoke to me the interaction was poor,I told him why I ws there and his loud response was to say they didn’t have any loaner vehicles available and that maybe someone could “give me a ride.” Eventually someone stepped in and helped, but the lack of urgency or care was clear. By the way, the armrest was replaced beautifully, but I still don’t have the key card, and the back wiper cover is still broken - small issues, but issues that have been repeatedly mentioned and never addressed. Things got worse when my vehicle needed bodywork after being hit in May. I took it to BMW Annapolis (farther, but worth the drive), where a technician casually asked me if I wanted the door repainted from my “previous accident.” I had no idea what he was talking about. He then showed me proof the vehicle had prior damage, damage that BMW Catonsville never disclosed to me when I purchased the car. I reached out to Korey, my salesperson, who has always been respectful and responsive. He passed the information to management, but no one from management thought these issues were important enough to speak with me, apologize, or show basic empathy or accountability. The final straw came earlier this week when I received an error message on my X7. Instead of driving five minutes to BMW Catonsville, which is literally in my neighborhood, I chose to drive to BMW Owings Mills, and the difference in service was 180 degrees different. Professional, attentive, communicative, the exact opposite experience of what I’ve come to expect from Catonsville’s service department. This shouldn't be the reality, but sadly, I would rather drive the 25 minutes to Owings Mills than subject myself to poor service that I have to turn around and pay for. The only redeeming experience I have had at BMW Catonsville is with Korey Mathews in sales, who treated me with respect, kindness, and professionalism. My experience with the service department does not reflect my interpretation of the BMW standard or the level of care you would expect when buying a premium vehicle. My advice: If you value your time, your vehicle, and basic customer service, take the drive and go somewhere else. BMW Catonsville's service team either doesn’t care or is uninterested in delivering a positive ownership experience. More

The experiencing buying my 4th BMW was a great one at BMW Catonsville. Joanna and Jae went above and beyond to ensure I had a great buying experiencing. I always feel like I am getting the best deal possible Catonsville. Joanna and Jae went above and beyond to ensure I had a great buying experiencing. I always feel like I am getting the best deal possible. More

I had a wonderful experience working with Benn Edwards, my Client Advisor. He listened closely to what I wanted and got me the car I was hoping for. From start to finish, he was professional, attentive, an my Client Advisor. He listened closely to what I wanted and got me the car I was hoping for. From start to finish, he was professional, attentive, and fully committed. If you’re looking to lease or buy, I highly recommend requesting Benn! More

I purchased a used 2021 Toyota Sienna XSE. Let me tell you that Jae was my client advisor in sales: he is the most thorough and professional person in car sales I’ve ever met. This guy goes th Let me tell you that Jae was my client advisor in sales: he is the most thorough and professional person in car sales I’ve ever met. This guy goes the extra mile in his profession: from thoroughly explaining a lot of features and making sure the vehicle was ready in tip top shape detailed and ready on time, Jae has what it takes to communicate to the customer all updates of the preparation. I was even able to have the vehicle placed on a lift so I can thoroughly inspect the vehicle I was purchasing after the test drive. This dealership is fortunate to have Jae: a truly valuable part of the team! Thanks for making it a great experience! People like Jae make BMW of Catonsville the place to go! Five stars. More

I had an excellent experience working with Steve Y. as my sales consultant at BMW of Catonsville. From start to finish, his customer service was absolutely top-notch. Steve was attentive, knowledgeable as my sales consultant at BMW of Catonsville. From start to finish, his customer service was absolutely top-notch. Steve was attentive, knowledgeable, and made sure every one of my needs was taken care of throughout the entire process. He truly went above and beyond to ensure I was comfortable and confident in my decision. If you’re looking for someone who genuinely cares about the customer experience, I highly recommend asking for Steve Y. – you won’t be disappointed! More

Steve Y. was terrific. He understood the importance of my gut feelings about the car buying experience - did it bring me comfort and joy? Was I happy driving was terrific. He understood the importance of my gut feelings about the car buying experience - did it bring me comfort and joy? Was I happy driving it? He was pleasant and professional throughout the process and made sure to move things along so we didn’t have to sit around waiting unnecessarily. More

I nolonger receive multistage alerts about refueling. Instead of doing anISTA scan, I was gaslit. Instead of doing anISTA scan, I was gaslit. More

What a great experience with BMW of Catonsville! Brittany was wonderful- she knows BMWs and answered all my questions. My work schedule is intense, so she made sure she could accommodate my time to Brittany was wonderful- she knows BMWs and answered all my questions. My work schedule is intense, so she made sure she could accommodate my time to test drive a number of models. Never any pressure; she wanted to ensure I would be happy with my choice. The whole experience and team at Catonsville were stellar. Thank you- I love my new BMW! More

For the last 20 years I’ve purchased all my cars from carmax, since one bad experience with a dealership that left me traumatized by then pressure they put on me. I have to say, BMW of Catonsville prov carmax, since one bad experience with a dealership that left me traumatized by then pressure they put on me. I have to say, BMW of Catonsville proved to me that not all dealerships are like that. I am sorry pleased with the service that I’ve received in the purchase for my daughter’s car. Not only Nakia Spencer and Athina Batis made it possible for me to purchase the car I wanted for my daughter but, also respected my time as I let them know that I had a meeting to attend that day. They expedited the process to get me out in time for my meeting. I am definitely recommending the whole team that worked with me in this deal. I am hoping to do business with them in the future More