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BMW of Catonsville - Service Center

Baltimore, MD

4.7
414 Reviews

414 Reviews of BMW of Catonsville - Service Center

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January 13, 2023

Best service as always. No issues whatsoever getting my car in for the appointment and getting tires installed.Amazing dealership More

by Gencoupe345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Catalan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Cuesta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Brenneman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keon Tobin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2023 -

BMW of Catonsville responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

Helpful
January 12, 2023

Excellent customer service, very clean dealership and loaner cars. Excellent work ethic and professionalism. Highly recommended. More

by harper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2023 -

BMW of Catonsville responded

Hi Harper, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

Helpful
January 01, 2023

Mr. Keon is simply the best! I appreciate having him as my Service Advisor who is professional and maintains quality customer care to the highest level. I again appreciate Mr. Keon’s services for working a More

by rowene.chandler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keon Tobin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2023 -

BMW of Catonsville responded

Rowene, thank you for your positive review. We're glad to hear that you found our team here at BMW of Catonsville so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

Helpful
December 21, 2022

Great customer service from Brittany! She explained all repairs needed, and even provided me with a loaner car. Again thank you!!! More

by ChrisO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2022 -

BMW of Catonsville responded

Hi,chriso we're happy you found our staff to be so supportive during your experience here at BMW of Catonsville. Safe travels!

Helpful
December 11, 2022

Brittany went above and beyond expectation when I was coming in for oil change. Great service and care for my vehicle. More

by Aaron Parks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2022 -

BMW of Catonsville responded

Hi Aaron, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Helpful
December 10, 2022

Very professional, considerate of your time. A phletor of information. Keon is very knowledgeable and helpful. More

by tfoye7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keon Tobin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2022 -

BMW of Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Helpful
December 08, 2022

Came here for a second opinion for both brakes and a within-warranty part replacement. Much to my delight not only did they have the parts needed, but my service advisor, Keon, understood my plight with More

by Pierre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keon Tobin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2022 -

BMW of Catonsville responded

Hi Pierre, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Helpful
December 05, 2022

I can't believe that all of these positive reviews are real. This is the worst BMW dealership I have ever worked with. Slow service, poor communication, unprofessional staff, not able to fix the problem More

by svt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keon Tobin
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2022 -

BMW of Catonsville responded

SVT, Thank you for speaking to our Service Director, Mike Winter regarding your concern. As you know, we also involved BMW’s Technical Assistance team for additional assistance to attempt to address your concern. The lane departure function on your 2017 BMW is an early generation of this system and BMW has determined it is functioning as designed at the time. We apologize for the inconvenience and repeat visits as we attempted to assist you. We recognize and appreciate you as a long time, loyal customer. If you would like to discuss this further please contact Mike at mwinter@mileone.com or 410-818-3315.

Helpful 3
November 28, 2022

Was able to make an appointment very easy and customer service is amazing!!! I love this dealership so much and brittany hill has been my advisor for 4 years and takes care of me every time.And the servic More

by Gencoupe345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Catalan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keon Tobin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2022 -

BMW of Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Helpful
November 19, 2022

Mike, Neil, and team are awesome. Very professional and honest. My car looks great! Thank you again so much. More

by Patty S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Winter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 23, 2022 -

BMW of Catonsville responded

Hi Patty, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Helpful
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