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BMW of Catonsville - Service Center

Baltimore, MD

4.7
414 Reviews

414 Reviews of BMW of Catonsville - Service Center

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March 31, 2022

It’s always a pleasure going to BWI for services. Their service is efficient and their staff are always professional. More

by Mking0701
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2022 -

BMW of Catonsville responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

March 30, 2022

If you need your BMW serviced, go see Brittany Hill at BMW of Catonsville. Thank you Brittany for taking care of my car as usual. More

by harper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2022 -

BMW of Catonsville responded

Hello Harper, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 29, 2022

BMW of Catonsville has always been good to me. 10/10 for service advisor Ricky Catalan! More

by LW
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricky Catalan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

BMW of Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

March 16, 2022

Keon and BMW treated me beyond well. I had a purchased a problem car under warranty and they did over 10,000$ in repairs to it, in record time. More

by raj.robertjones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keon Tobin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2022 -

BMW of Catonsville responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 12, 2022

My service Advisor Keon is pleasant & efficient. Always very knowledgeable and works you in for appointments More

by Lmann2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keon Tobin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2022 -

BMW of Catonsville responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

March 10, 2022

I was at the dealership yesterday and everyone I talk to was very knowledgeable and understand what good customer service is. Special thanks to Neil, Tyler and Bill as they are all very helpful. Georg More

by gnlzabib
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Neil Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill that runs the shop and Tyler Carlyle in parts. Both very good.
Mar 11, 2022 -

BMW of Catonsville responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 09, 2022

Great customer service! I spoke with Jamie Brenneman about my newly purchased BMW and she was incredibly helpful, knowledgeable, patient and very friendly! She helped me cla More

by Vitaliy Kapichyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Brenneman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

BMW of Catonsville responded

Hi Vitaliy, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 28, 2022

I enjoy going to BMW Catonsville the staff is always welcoming and friendly. The service is done in a timely manner. More

by Mking0701
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

BMW of Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 28, 2022

We just bought our third Beamer at this dealership location. We are very pleased with the present team. More

by Jim Grissom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

BMW of Catonsville responded

Congratulations on your new vehicle, Jim! We want all our customers to feel this way when leaving our dealership! Thank you, and have a fantastic day!

February 25, 2022

I highly recommend BMW of Catonsville. Both Neil and Mike Winters were very professional, kind, and made sure all went smooth! Thank you so much for a positive experience! More

by Patty S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Winter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2022 -

BMW of Catonsville responded

Hello Patty, we're happy you found our staff to be so supportive during your experience here at BMW of Catonsville. We hope you continue to choose us for all your automotive needs! Take care!

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