BMW of Darien

My annual service was a very pleasant experience. The technical representative assigned to me was extremely courteous and knowledgeable. I was once a devoted Mercedes owner, but the BMW Darien dealership technical representative assigned to me was extremely courteous and knowledgeable. I was once a devoted Mercedes owner, but the BMW Darien dealership has been so efficient and competent, that I am now committed to BMW. More

BMW of Darien was a life saver during my recent visit. From the moment my tire completely deflated on the highway; they were ready to take care of me same day, set me up with a loaner, track and have my s From the moment my tire completely deflated on the highway; they were ready to take care of me same day, set me up with a loaner, track and have my specialty tire replacement shipped and serviced all within a few days. You cannot beat this service. Exemplary is the word that comes to mind and they have lived up to that standard time and time again for me. Thanks again especially to Patricia, Lina, Rony and the front desk team who always take care of me with a smile. More

I left the dealership feeling unwelcome and unappreciated despite just spending $6,359 on service and having purchase 3 cars there. Awful customer relations. When I pulled out my $50 service voucher they sa despite just spending $6,359 on service and having purchase 3 cars there. Awful customer relations. When I pulled out my $50 service voucher they said I was too late, but then they organized a meeting of 4 people who came out a proposed a credit of $50 for next service. This was in addition to the $30 car wash credit 8 got which I need to use in the next 30 days. It was too cold to wash the car today. It’s December. Now I can wait for a warm day in the next 30 days and I can drive down from Fairfield and use my $30 wash in Darien. Guess $6,359 was too small as service bill to get treated like a valued customer. This was after the service rep sent me to the cashier to settle my bill rather than explain it to me. More

Everyone at BMW of Darien is so accommodating and willing to help. Yussef was an extremely knowledgeable client advisor, and always communicated where we were in the process. Anthony made the final steps of to help. Yussef was an extremely knowledgeable client advisor, and always communicated where we were in the process. Anthony made the final steps of the purchase so easy. Overall, I’ve had a wonderful experience at BMW of Darien. More

THE BEST!!! Barbara has been taking care of me for 20 years! Just picked up a new X4 M40i today. Anthony is also awesome! Darien BMW has the most professional, fun and honest team in the tri-state area. years! Just picked up a new X4 M40i today. Anthony is also awesome! Darien BMW has the most professional, fun and honest team in the tri-state area. HIGHLY RECOMMEND DARIEN BMW. More

I scheduled an oil change for my BMW over the phone. The process was smooth and hassle-free at dealer. I appreciate the shuttle service. process was smooth and hassle-free at dealer. I appreciate the shuttle service. More

The whole team was friendly and very professional. Very timely and outstanding service all around despite the fact that they were very busy and Covid. Will come back again. timely and outstanding service all around despite the fact that they were very busy and Covid. Will come back again. More

Easy & a pleasure to work with. Fast & prompt service. Very cautious handling of customer and car during this Covid era. No complaints. My service advisor was pleasant and understanding of my needs. Very cautious handling of customer and car during this Covid era. No complaints. My service advisor was pleasant and understanding of my needs. More

Great ! Initially there was confusion as I requested contactless drop off. Trevor straightened this out quickly and completed service in very efficient manner. Trevor went out of his way to accommodate contactless drop off. Trevor straightened this out quickly and completed service in very efficient manner. Trevor went out of his way to accommodate me More

Stopped in without an appointment and was greeted warmly by Vincent Robstella. I was VERY impressed and incredibly happy with the level of service I got for a dead key fob. And a random question I had. Su by Vincent Robstella. I was VERY impressed and incredibly happy with the level of service I got for a dead key fob. And a random question I had. Super genuine, very knowledgeable. Gushing here because Vincent should be the example all others should follow. More