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BMW of Darien
Darien, CT
2,185 Reviews
Established in 1967, BMW of Darien has been a family owned BMW Dealer and BMW Service Center in Darien, CT for over 50 years. At our dealership, we strive to provide the most compelling car buying and ownership experience through our commitment to exceptional customer service. We truly value our customers, as well as our community, and are proud to continuously support local charities and organizations within Darien, Stamford, Norwalk, New Canaan, Westport, and Fairfield County, Connecticut.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,185 reviews
September 18, 2020
Sales person was just fine, no problems but nothing exceptional either. Car was prepped nicely and on time. Business manager, Anderson, was efficient but with zero personality, like a cold fish. I a exceptional either. Car was prepped nicely and on time. Business manager, Anderson, was efficient but with zero personality, like a cold fish. I also thought paperwork should have been prepped in advance of my arrival. Service advisor, name unknown , maybe Jeff?, gets 1 star- I called with a question and he never got back to me. I had to figure it out myself. Would i use them again? If they had the right car i wanted then probably. If i was just picking a dealer to work with probably not. More
by philcracco45
September 17, 2020
I go an hour out of my way to use BMW of Darien. I followed Claus and Vincent here and have been extremely happy with both sales and service thanks these two individuals. followed Claus and Vincent here and have been extremely happy with both sales and service thanks these two individuals. More
by nam6869
Employees Worked With
Claus Hattasch, Vince Robustello
September 16, 2020
I ordered a new car with Chris and it was a seamless process. The timeline of delivery was spot on and all of my expectations were exceeded. Chris was a pleasure to work with, he went above and beyond t process. The timeline of delivery was spot on and all of my expectations were exceeded. Chris was a pleasure to work with, he went above and beyond to make my experience at BMW Darien a great one. I had a special request to place a boot lip spoiler on and I was not expecting it to be on the car at time of delivery but it was. It was a fantastic surprise and made pick up day that much better. More
by ianr
September 16, 2020
Great dealer. very professional They get the job done.My sales advisors (Sebastian Mortenson) put no pressure on me while I was making up my mind on what BMW to lease/buy. sales advisors (Sebastian Mortenson) put no pressure on me while I was making up my mind on what BMW to lease/buy. More
by stansik
Employees Worked With
September 12, 2020
Anthony Martinez help me a lot with all my cars, I’ve been with this dealership for 8 years, great people. Will by more cars next year. been with this dealership for 8 years, great people. Will by more cars next year. More
by Dmitrishtern
September 11, 2020
I have known Sebastian Mortenson for many years. He is excellent. He knows the cars, he has a lot of patience (I am a fussy customer) and he is a gentleman. excellent. He knows the cars, he has a lot of patience (I am a fussy customer) and he is a gentleman. More
by George Kulaguz
Employees Worked With
September 11, 2020
I would highly recommend BMW of Darien. Chris Quaglio was accommodating, informative and made purchasing my new vehicle a pleasurable experience. 5 stars all around accommodating, informative and made purchasing my new vehicle a pleasurable experience. 5 stars all around More
by Pfstolfi612
Employees Worked With
Chris Quaglio
September 07, 2020
Fantastic communication and very smooth process. Rony’s service was excellent and the vehicle is perfect. Price was fair and finance was easy. Highly recommend. service was excellent and the vehicle is perfect. Price was fair and finance was easy. Highly recommend. More
by Lane D.
September 04, 2020
As always, service at Darien BMW is great. Even during this challenging time everyone is pleasant and helpful. I am a happy and satisfied client this challenging time everyone is pleasant and helpful. I am a happy and satisfied client More
by trowe
Employees Worked With
Anthony Fischetti
September 02, 2020
Brought car in for replacement of defective air bag. Also wanted to have trunk lock diagnosed as "trunk open" warning kept coming on when trunk was shut. Vince advised me that the diagnosis would be $ Also wanted to have trunk lock diagnosed as "trunk open" warning kept coming on when trunk was shut. Vince advised me that the diagnosis would be $199, which I accepted. I didn't know that the $199 was for a service estimate for anything else they could find wrong with the car. So I paid for the time for them to come up with a sales list of other items to be attended to. If I were told that I would have refused as I am planning to get a new car before the year end and will not be making any of the suggested repairs. I will say ALL the people I interacted with at the dealership were very professional and efficient, so if it weren't for BMW's practice of charging me to come up with a list of what else they could sell me, I would recommend the dealership. Thanks for the opportunity to vent! More
by jledwith
Employees Worked With
