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BMW of Darien
Darien, CT
2,269 Reviews
Established in 1967, BMW of Darien has been a family owned BMW Dealer and BMW Service Center in Darien, CT for over 50 years. At our dealership, we strive to provide the most compelling car buying and ownership experience through our commitment to exceptional customer service. We truly value our customers, as well as our community, and are proud to continuously support local charities and organizations within Darien, Stamford, Norwalk, New Canaan, Westport, and Fairfield County, Connecticut.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,269 reviews
October 25, 2025
Jamie was very professional and really helpful. I am very pleased with bmw of darien I am very pleased with bmw of darien More
by Rcollarini
Employees Worked With
October 24, 2025
Tyler Orban was a great client advisor. He was well versed on the technology and performance of the two models of cars I was looking. Patient with me when I posed a number of questions and He was well versed on the technology and performance of the two models of cars I was looking. Patient with me when I posed a number of questions and honest and open with me when we finalized the purchase of my car. I would recommend working with Tyler without reservation. The rest of the BMW of Darien team I worked with was also professional and easy to work with. As a first time BMW owner, my overall experience was outstanding!! More
by Hwsmith3
October 23, 2025
There seems to be a big difference from the last time I had my car serviced at BMW of Darien. Pleasant area to wait with coffee machine and water. had my car serviced at BMW of Darien. Pleasant area to wait with coffee machine and water. More
by CG
Employees Worked With
October 22, 2025
The customer service and repair of my 2024 X3 at BMW of Darien was superb. I had a punctured run flat tire. They said I could bring the car right in, the exact tire was in stock and my car was returned to Darien was superb. I had a punctured run flat tire. They said I could bring the car right in, the exact tire was in stock and my car was returned to me later that day washed and beautiful! Jaime Gonzalez, my service advisor is very knowledgeable, patient and explained everything. He answered my question concerning the repair and other questions about my vehicle. I highly recommend BMW of Darien and Jaime Gonzalez. More
by Pam B
October 20, 2025
Great Experience, everyone from the greater to the service rep everyone was friendly and knowledgeable. Very positive experience!!! service rep everyone was friendly and knowledgeable. Very positive experience!!! More
by jamorgn
October 19, 2025
Impressive professional customer service in the service shop and nice environment to wait in, great experience. shop and nice environment to wait in, great experience. More
by Luffzing
Employees Worked With
October 19, 2025
Good dealership. Everyone was courteous and did everything they could to make my experience wonderful. Everyone was courteous and did everything they could to make my experience wonderful. More
by amarlamba1
October 19, 2025
Showroom experience was fine, up to the point of delivery of the vehicle. It failed at that point. To rake delivery if a vehicle with such complicated cabin technology with roughly a 5 minute tutorial is way of the vehicle. It failed at that point. To rake delivery if a vehicle with such complicated cabin technology with roughly a 5 minute tutorial is way short of the mark; especially so when BMW decides not to offer an owner's manual in hard copy! Adding insult to injury, the vehicle (a fleet car) was not released from that designation upon delivery, so I could not access (unbeknownst to me until I called the 800 support line) any features through the MY BMW app! Shame on you BMW of Darien... More
by robert.colapietro
October 18, 2025
I had great experience in Darian dealership. I felt I am being served with staff that are experienced and knowledgeable. I felt they all are trying to get me everything thing that suits my case. I felt I am being served with staff that are experienced and knowledgeable. I felt they all are trying to get me everything thing that suits my case. I was served like a family member. More
by mehrfam
October 18, 2025
Dan Eager is excellent, but It took four days to repair the malfunctioning iDrive in my car, because BMW of Darien never has parts in inventory for most repairs. The BMW model of shipping parts to its dea the malfunctioning iDrive in my car, because BMW of Darien never has parts in inventory for most repairs. The BMW model of shipping parts to its dealers when needed, sometimes all the way from Germany, may work for BMW of Darien and maybe for BMW of North America, but certainly does not work for the customers waiting for their cars. When BMW of Darien had the iDrive disassembled, I could not even take my car back until the parts would be there. BMW offered a loaner, but the repair took even longer than expected and by then I had returned the loaner. BMW offered North America has shipped so many parts for my cars over the years that I would have expected them to have a better grasp of shipping times. More
by bjamar
Employees Worked With
