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BMW of Darien

Darien, CT

Overview
Employees
Reviews
Vehicles
4.8
2,162 Reviews
Established in 1967, BMW of Darien has been a family owned BMW Dealer and BMW Service Center in Darien, CT for over 50 years. At our dealership, we strive to provide the most compelling car buying and ownership experience through our commitment to exceptional customer service. We truly value our customers, as well as our community, and are proud to continuously support local charities and organizations within Darien, Stamford, Norwalk, New Canaan, Westport, and Fairfield County, Connecticut.
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140 Ledge Rd

Darien, CT

06820

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Showing 2,162 reviews

June 01, 2023

Responsive service. Always provides great detail on the work being done. Polite and courteous team. More

by Aspada1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2023 -

BMW of Darien responded

Thanks for sharing! We appreciate your business and five stars for BMW of Darien. See you next time!

May 31, 2023

Outstanding communication and customer service. Very thorough and accommodating. Excellent experience. I will be back again in the future. More

by mlaplace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Legere
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Jun 01, 2023 -

BMW of Darien responded

We're thrilled to hear that you enjoyed your experience with us at BMW of Darien! We appreciate your business and hope to see you back again down the road!

May 27, 2023

Easy to use service department. The extended warranty was honored without hesitation and a $2500 repair cost me $106.35 More

by joe.wiles0715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2023 -

BMW of Darien responded

We're delighted to receive your five-star review! Thanks for choosing BMW of Darien above the rest. It's great to hear that we could honor your extended warranty and ensure an easeful experience for you. Until next time, take care!

May 22, 2023

Great service; timely and courteous. Everyone I spoke with was pleasant and helpful. Thank you very much. More

by Eadallen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albano Kroj
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May 23, 2023 -

BMW of Darien responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the BMW of Darien team. Drive safely, and we hope to see you back again down the road!

May 21, 2023

Everyone could not have been nicer and more helpful throughout the buying process. So excited about our new BMW X3 More

by Bluelinepuck16#
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Tienken
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2023 -

BMW of Darien responded

We're thrilled to hear you had a great experience purchasing your new BMW X3 at BMW of Darien! Thank you for taking the time to share your kind words about our team. We hope you enjoy your new ride and that it exceeds all of your expectations. Congratulations again and drive safely!

May 20, 2023

We have been leasing cars from Steve Kozlowski for about 20 year. He is a total professional, highly responsive and caring. The service team has always been excellent. We would not go anywhere else. More

by jkirsch823
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kozlowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2023 -

BMW of Darien responded

It has been a pleasure helping you with your car leases for the past 20 years! We're happy to see that Steve's expertise and attentive service have made your experience with BMW of Darien so positive. Our team will always be here to provide excellent service. Thank you for choosing us!

May 19, 2023

Terrific service. The car was ready on time and they thoroughly explained all the work that was performed. More

by wrussell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

BMW of Darien responded

We're delighted to see that you've had a great experience with BMW of Darien, Wrussell! Thank you for taking the time to share your feedback with us. It's fantastic to hear that your vehicle was ready on time and that we provided detailed explanations of the work completed. We look forward to serving you again in the future!

May 18, 2023

Great quality! However, administrative procedures and personal service have been deteriorating recently and need improvement. More

by Darienite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2023 -

BMW of Darien responded

Thank you for sharing your feedback with us, we appreciate your input. We strive for exceptional customer service and take all reviews seriously. I apologize for any inconvenience you may have experienced. Please feel free to contact me directly so I can discuss any issues further. Thank you again for taking the time to write this review, Trevor Martin - Service Manager - 203-662-2027

May 18, 2023

The service person was not very helpful or available to respond to questions. I felt he did the minimum he could and did not provide good advice. I don’t like doing everything mostly by text. Phone calls w More

by Linda.gornitsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ Telesco
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2023 -

BMW of Darien responded

Linda, I apologize for the unfriendly experience you had. We pride ourselves on providing top-quality service, and I'm sorry we let you down in this instance. If there is anything that I can do to further assist you, please call me directly, and I would be happy to address your concerns. Thank you, Trevor Martin - Service Manager - 203-662-2027

May 18, 2023

Chris has always been a big help to me. I was happy to see him back at Darien More

by mimim4466
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Albano Kroj
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May 18, 2023 -

BMW of Darien responded

Thank you for leaving BMW of Darien a five-star review! We are so glad you feel confident in Chris and our services.

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