BMW of Darien

Good location. Good hours. Good people. Nice facility. But I’m not sure prices are as low as they could be Good hours. Good people. Nice facility. But I’m not sure prices are as low as they could be More

Always professional service. Lounge area is comfortable and like the complimentary coffee. Service was done is less than 3 hours while I waited. Fine there. Lounge area is comfortable and like the complimentary coffee. Service was done is less than 3 hours while I waited. Fine there. More

The service and communication was excellent. The technician described the issues well and also send a recording to listen. The technician described the issues well and also send a recording to listen. More

I was very pleased with the service I received. They were reasonable and efficient. Nice touch washing the car as well. They were reasonable and efficient. Nice touch washing the car as well. More

I have always had a good experience at this dealership. This visit was more unusual than most. The previous time I brought my car in, which was for servicing last June, I asked them to put back the sunroo This visit was more unusual than most. The previous time I brought my car in, which was for servicing last June, I asked them to put back the sunroof seal that had fallen out shortly before the visit. It was an extremely dry summer after that. At the beginning of winter I noticed water fogging the window. I couldn't figure out the source. Eventually I noticed water under the rubber floor mats, a lot of it. It took awhile for there to be a loaner available and at least a week for someone to look at the vehicle once it was at the shop, compounded by the Christmas holiday. When Chris saw the water damage he suggested that I call my insurance company since in addition to fixing the issue, the carpets should be taken out for cleaning to remove the musty smell. It was thoughtful of Chris to suggest this. When the insurance company wanted me to take photos myself, he advised me that the insurance company was obligated in Connecticut to send someone in person. Another thoughtful suggestion. I called them and had an adjuster go to the shop. I have now gotten my car back, fixed, dry, shiny clean, detailed, and gleaming. All this time I had a fun loaner so I appreciated the full service and was not in a hurry. Nothing to do with the service review, but this is a 2013 335xi. It has some nice improvements over my previous 1999 328i. One flaw though is that leaves gather where the windshield meets the hood. I don't park directly under a tree but there are many trees in our neighborhood and falling leaves get stuck there so I am constantly opening the hood to clean them out as best I can. Not sure if this contributed to my problem or not. Thank you, Chris, for being thorough, professional, and kind. More

BMW OF Darien is the best dealership I have ever worked with and I am 78 years old. with and I am 78 years old. More

I bought a brand new 540I xdrive in NJ Waited months to get it. 3 days after delivery car was dead in CT. Without hesitation BMW Darien STEPPED UP Big time. Loaned me a car. Got me back on the road in get it. 3 days after delivery car was dead in CT. Without hesitation BMW Darien STEPPED UP Big time. Loaned me a car. Got me back on the road in less than 24 hours in my new car. Best service experience ever. More

Professional and thoughtful, they aim to put you in the right vehicle and are genuinely interested in what you are trying to accomplish in the purchase of a new car right vehicle and are genuinely interested in what you are trying to accomplish in the purchase of a new car More

Darien BMW has best service department very professional and efficient could not ask any better and efficient could not ask any better More

The Darien dealership is characterized by helpful and professional service associates. They always provide clear explanations of the issues and needed repairs for your vehicle. professional service associates. They always provide clear explanations of the issues and needed repairs for your vehicle. More