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BMW of Darien

Darien, CT

Overview
Employees
Reviews
Vehicles
4.8
2,174 Reviews
Established in 1967, BMW of Darien has been a family owned BMW Dealer and BMW Service Center in Darien, CT for over 50 years. At our dealership, we strive to provide the most compelling car buying and ownership experience through our commitment to exceptional customer service. We truly value our customers, as well as our community, and are proud to continuously support local charities and organizations within Darien, Stamford, Norwalk, New Canaan, Westport, and Fairfield County, Connecticut.
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140 Ledge Rd

Darien, CT

06820

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Showing 2,176 reviews

December 09, 2022

Excellent service- done in time and ready when I arrived- this place is amazing- always! More

by Wlagerlowarren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Legere
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Dec 09, 2022 -

BMW of Darien responded

Thank you for always being such a fan of BMW of Darien! We're happy to have your continued support.

December 08, 2022

As delightful and professional as always, time after time. First rate quality of work and very nice people with whom to deal. It does not any better. More

by emery2777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Legere
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Dec 09, 2022 -

BMW of Darien responded

Thank you for the great review and kind words about our team! We hope to see you again here at BMW of Darien! Take care!

December 06, 2022

Awful experience. Do no care about customer. Retrade. Communicate poorly. End up feeling like I was taken advantage of. Will never work with them again. More

by edward.levin3
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
John Haynes, Jeremy Ciskowski
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Dec 06, 2022 -

BMW of Darien responded

Edward, customer service and honest business practices are our priorities, so it's very concerning to see this feedback. I am sincerely sorry if our team has left a negative impression, and we do not condone ever misleading of our customers. If you could please give me a call, I would like to understand what happened and discuss if there is anything I can do to help. Thank you, Tom Samperi - General Sales Manager - (203) 662-2015

December 05, 2022

Darien BMW provided an incredible service experience. They picked up the car at my house, called me several times to update me on the progress. Delivered the car to my house! They even sent me a video of More

by DG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albany Kroj
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Dec 06, 2022 -

BMW of Darien responded

Thank you for trusting BMW of Darien with all your service needs! It was a pleasure assisting you with your vehicle, and we appreciate your taking the time to leave us a five-star review. See you down the road!

December 05, 2022

Always very professional and pleasant to deal with. Albano was very helpful and professional and the unusual problem ( rodents in the air filter!!) got fixed. More

by rshanker55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albano Kroj
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Dec 06, 2022 -

BMW of Darien responded

Thank you for your confidence in the BMW of Darien team to complete the job! We are grateful for your five stars and will share your comments with Albano. Until next time!

December 03, 2022

Steve is helpful, polite and understanding. He is also very knowledgeable, experienced and a pleasure to deal with. The only negative was the amount of time it took for BMW to get the paperwo More

by hjp3md
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kozlowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2022 -

BMW of Darien responded

It's great to hear that Steve took such great care of you! Thank you for choosing BMW of Darien and for sharing your experience. Safe travels ahead!

Dec 05, 2022 -

hjp3md responded

Thank you.

December 02, 2022

It took the dealership 7 hours to diagnose that my car has an air flow issue. My 17 year old grandson diagnosed that in 10 minutes. I dropped the car off at 9 and retort 3:45. I believe that the car was d More

by Marge
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Tim Haines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2022 -

BMW of Darien responded

Marge, I am sorry to hear that your vehicle took longer than anticipated to diagnose. We strive to deliver seamless and professional service, and it is never our intention to inconvenience our guests. I would appreciate the chance to speak with you directly to see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Trevor Martin - Service Manager - 203-662-2027

December 02, 2022

Normal service visit - Friendly, professional and completed in the promised timely fashion. Very pleaded overall More

by jdjcpm
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
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Dec 02, 2022 -

BMW of Darien responded

Thank you for the review and feedback of our team here at BMW of Darien. It is great to hear that you were pleased with your visit, we hope to see you in the future!

November 30, 2022

Dealership and team members (Albano) communicate well. Leverages technology (e.g. text and email). Expectations set appropriately on timeline for turnaround. Helpful and respectful. More

by RDB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albano
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Nov 30, 2022 -

BMW of Darien responded

We really appreciate you taking the time to leave BMW of Darien this positive review, thank you! We are thrilled that Albano and the rest of the team were able to provide a 5-star experience to you. Enjoy the holiday season and we hope to see you again down the road!

November 30, 2022

Brought car in for 10kmaintenance. Effortless with pickup and drop off. Staff is always upbeat and very pleasant everytime More

by Zhregy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Telesco
Report | Print
Dec 01, 2022 -

BMW of Darien responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the BMW of Darien team. Drive safely, and we hope to see you back!

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