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BMW of Darien

Darien, CT

4.8
2,184 Reviews
Established in 1967, BMW of Darien has been a family owned BMW Dealer and BMW Service Center in Darien, CT for over 50 years. At our dealership, we strive to provide the most compelling car buying and ownership experience through our commitment to exceptional customer service. We truly value our customers, as well as our community, and are proud to continuously support local charities and organizations within Darien, Stamford, Norwalk, New Canaan, Westport, and Fairfield County, Connecticut.
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140 Ledge Rd

Darien, CT

06820

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Showing 2,184 reviews

November 12, 2022

Just fine. Chris is courteous and efficient. Timing was great and loaner was all ready and very nice As always- expensive though More

by Stephen.binet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Legere
Nov 21, 2022 -

BMW of Darien responded

Thank you for this feedback! We are glad to hear that Chris delivered a successful experience. With regard to the rest of your review, we strive to keep our prices competitive, and I would be happy to speak with you to see what more I can do to help clear this up. If you are willing to discuss this further, please feel free to reach out. Best, Trevor Martin - Service Manager - 203-662-2027

November 12, 2022

The service was very good, quick, and reasonable. Great dealership! Darien of bmw is always good. More

by David
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith
Nov 14, 2022 -

BMW of Darien responded

David, thank you for the great review! We are so glad to hear that you had a successful experience working with the BMW of Darien team. Drive safely, and we hope to see you back again down the road!

November 12, 2022

Fantastic! Well treated by experts that make you feel like a special customer. Always keeping you updated! More

by dewsmusic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Legere
Nov 14, 2022 -

BMW of Darien responded

Thank you for taking the time to review us! We are thrilled to hear that you had a successful service experience working with the BMW of Darien team. Drive safely, and we hope to see you back again down the road!

November 07, 2022

Workers were professional and on time with the service requested. I miss the days when BMW dealers offered clients coffee and washed our cars as courtesy to their loyal customers. More

by daeltelima1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Tedesco
Nov 21, 2022 -

BMW of Darien responded

Thank you for sharing! We are glad to hear that you had a successful experience working with us. With regard to the rest of your review, we apologize for the lack of attentive service and will be sure to use this feedback to improve our practices in the future. If there is anything more we can do to assist you or better your visit, please feel free to reach out. Best, Trevor Martin - Service Manager - 203-662-2027

November 04, 2022

Repair was on time and the price was the same as quoted. The loan-a-car was a new X5 More

by RodneyGT3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

BMW of Darien responded

We're delighted that your repair needs were met so seamlessly. Thanks for choosing BMW of Darien. Safe travels!

November 03, 2022

Fast, friendly and efficient check in. Service done quick service. Explained everything before and after. World class dealership More

by Dan.wilczynski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Legere
Nov 03, 2022 -

BMW of Darien responded

Our team is always happy to help you out, Dan! Thank you so much for supporting BMW of Darien and please let us know if you need anything down the line!

November 03, 2022

The service always excellent people are very friendly and very professional. Thank you for the excellent service More

by Simon54_us
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

BMW of Darien responded

Thank you for the great review, Simon! We are so glad to hear that you had a successful service experience working with the BMW of Darien team. Drive safely, and we hope to see you back again down the road!

November 01, 2022

Professional Consistent Kind Knowledgeable Prompt Ha ppy Considerate Follows- through Responsible Sense of humor Insightful Loyal Sincere Respectful Kind More

by debschreiner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Haines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

BMW of Darien responded

Thank you for the great review! We are thrilled to hear that you had a successful experience working with the BMW of Darien team. Drive safely, and we hope to see you back again down the road!

October 27, 2022

I arrived without an appointment to the service department. I had discovered a bulging on the sidewall of my left rear tire. I was planning to leave the following morning for a road trip to FL. More

by Dregs83
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

BMW of Darien responded

We are happy that Vincent and the team could help! Thank you for choosing BMW of Darien and for sharing your experience. Drive safely until we see you again!

October 27, 2022

Excellent service and The team makes the purchasing process very smooth and efficient. I even travelled from long island to purchase my car from this dealership because they are able to quickly obtain More

by epark808
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mortenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Vega
Oct 27, 2022 -

BMW of Darien responded

Congratulations on your new car! We are happy to have earned your business and your positive feedback. Thank you from all of us at BMW of Darien!

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