BMW of Darien

The management team was great. Staff was always on top of everything I needed to be done and properly return phone calls and emails. I would recommend BMW in Darien to anyone Staff was always on top of everything I needed to be done and properly return phone calls and emails. I would recommend BMW in Darien to anyone More

I never received a phone call of status of my car. I brought it in at 7:30am, and when I called at 4:00, they said it wasn’t even in the garage yet. I told them I needed my car for a trip I was takin I brought it in at 7:30am, and when I called at 4:00, they said it wasn’t even in the garage yet. I told them I needed my car for a trip I was taking. They told me it might not be done on time. I was out on hold for 15 minutes, and then told they would do the work and call me by 5:45. I never received a call on the update. I usually get a video of the work done on my car, but never got one. Was the work even done? I didn’t get out of there until after 6:00. Very disappointing. No customer service. Also I sent all my information the night before to pre register, but they never got the paper work. More

Excellent service and communication. Very professional. They provided a loaner SUV. Would highly recommend this dealership. Very professional. They provided a loaner SUV. Would highly recommend this dealership. More

The only positive experience was Jaime. The ”service” manager, Trevor, clearly doesn’t understand customer service. I am so frustrated with Darien BMW at this point that I will definitely The ”service” manager, Trevor, clearly doesn’t understand customer service. I am so frustrated with Darien BMW at this point that I will definitely go elsewhere. More

They were very helpful in getting my car serviced quickly and thoroughly! Had a loaner ready as requested and done with all by the end of the day. and thoroughly! Had a loaner ready as requested and done with all by the end of the day. More

Emergency service was necessary and I was pleased with the response of the service team. Kudos all around. the response of the service team. Kudos all around. More

Very pleased with repair service and the way Jaime Gonzalez, service rep, handled a difficult situation caused by a delay of part to complete repair. Jaimie is every knowledgeable and is a good commun Gonzalez, service rep, handled a difficult situation caused by a delay of part to complete repair. Jaimie is every knowledgeable and is a good communicator.Was able to keep repair costs down by working with tech to bend and straightened out a part avoiding incurring a cost to order a replacement part and the labor to go with it. More

Works like a well oiled machine. Courteous, helpful and in time. Service staff were top rate and charges were fair. Courteous, helpful and in time. Service staff were top rate and charges were fair. More

Very friendly and helpful! ! I had an issue with my car and they went above and beyond to fix it. Would 100% recommend. ! I had an issue with my car and they went above and beyond to fix it. Would 100% recommend. More

It took a day to get to my car but they did a great job. Service staff was more than professional Service staff was more than professional More