BMW of Darien

Took my 2022 M4 in for low air pressure prompt. They took my vehicle in right away and were quick on diagnosing the problem, a small nail on the rear driver side. Gave a loaner took them a few day They took my vehicle in right away and were quick on diagnosing the problem, a small nail on the rear driver side. Gave a loaner took them a few days to get the tire. When I went to pick-up the vehicle , I spoke to Bill (service manager) who was very receptive of my complement of the staff, but that same receptive manner turned dismissive after I noticed a curb rash on the rim that had the tire replaced. I was told by Bill that this happens and it's nothing to worry about and if I wanted to replace the rim , " the relationship would be terminated ". I am sorry but, rather than admit fault and willing to take care of it, an ultimatum is given. He agreed to replace the rim . Brought my vehicle back the following week with no curb rash. Look at that ! I even asked the SA to double check if the "relationship is still terminated" and he was advised it was. I vote with my wallet and will be placing a new order for another M with another dealer who can actually admit fault when they scre up and make things right versus being dismissive and unprofessional. I do want to recommend Jaime Gonzalez and Michael (service technician) for their outstanding work. They are both professional and great individuals. More

Not only did they never communicate all day about when my car would be ready,so that I had to drive over to find out. Wasn’t ready as of 5 pm and they scratched my car in the lot!! car would be ready,so that I had to drive over to find out. Wasn’t ready as of 5 pm and they scratched my car in the lot!! More

Excellent service, timely return of car (cleaner than when I sent it!) and good communication from both Chris and Claus. when I sent it!) and good communication from both Chris and Claus. More

Easy checkin, updates during service, and overall just exceptional service provider. Chris is amazing and the service department is very efficient. exceptional service provider. Chris is amazing and the service department is very efficient. More

BMW of Darien sets the bar when it comes to service and professionalism. I had gone to several dealerships in the tri-state, and couldn’t be happier with all things BMW solely because of The Darien dealers professionalism. I had gone to several dealerships in the tri-state, and couldn’t be happier with all things BMW solely because of The Darien dealership! More

All of the staff that I came in contact with were very pleasant and professional pleasant and professional More

Outstanding service department, and an extremely helpful sales team. I’ve been a customer for 30 years, and they have never diappointed. sales team. I’ve been a customer for 30 years, and they have never diappointed. More

Even though they were very busy, they took in my car on emergency basis and took care of it within two days. emergency basis and took care of it within two days. More

Very convenient location, to my home and work. The staff are always very nice each time I’ve been there for service on my vehicle. This location is definitely my number one choice for future ser The staff are always very nice each time I’ve been there for service on my vehicle. This location is definitely my number one choice for future services. More

Staff is always courteous, friendly, knowledgeable, professional and excellent service. That is why I'm willing to drive an hour and a half to get my car serviced by BMW of Darien professional and excellent service. That is why I'm willing to drive an hour and a half to get my car serviced by BMW of Darien More