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BMW of Darien - Service Center

Darien, CT

4.7
1,389 Reviews
Call Service Center (203) 656-1804

1,389 Reviews of BMW of Darien - Service Center

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May 24, 2025

Excellent service and excellent attention to my wife and me as customers. I’d certainly recommend to anyone. More

by nigelfchilds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2025

Prompt and courteous service and good communication. Was very helpful in explaining what services they will be doing on my vehicle. More

by jjdetm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2025 -

BMW of Darien responded

We're delighted to hear that you received prompt and courteous service at BMW of Darien. It's great to know our team communicated effectively and explained the services clearly. Thank you for sharing your experience!

May 21, 2025

Very good issues handled by Luigi. Done job well with care. Giving 5 Stars. 👍 Yes More

by Fz4998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luigi Devoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2025 -

BMW of Darien responded

Thank you for stopping by to leave BMW of Darien a wonderful review of Luigi!

May 21, 2025

Very poor customer service. Act like they could care less about solving issues and interacting with customers. Would not recommend. More

by Blank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Zarembski
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2025 -

BMW of Darien responded

This feedback is discouraging, as we strive to provide attentive and helpful service. If you're open to discussing further or have any unresolved issues, please reach out at your convenience. Thank you, Trevor Martin - Service Manager - 203-662-2027

May 19, 2025

Vincent was fantastic! I was from out of state and did not purchase my car from that dealership yet they treated me like I just bought the most expensive one on the lot. I More

by Kloughran0214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2025 -

BMW of Darien responded

We're delighted to hear that Vincent and the team at BMW of Darien provided such exceptional service during your visit. It's wonderful knowing you felt well taken care of even while traveling through! We look forward to possibly seeing you again for your next BMW purchase. Safe travels back to Massachusetts!

May 17, 2025

I love this dealership more than the other BMW dealerships in the area! Everyone is so nice, helpful, and accommodating. Lucky to be working with Jamie. He’s straightforward and honest. Will not t More

by Caroline P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

BMW of Darien responded

Caroline, we're delighted to hear that Jamie and the team at BMW of Darien provided such a positive experience for you. Thank you for recommending us!

May 16, 2025

Extended warranty for lower blinds not honored lame excuse, broke from scratch on bumper refund!!! More

by seancahearn
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Zarembski
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2025

Very bad. Broke my trust. Without my authorization drove my car for more than 70 miles. More

by Pzhu1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Eager
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2025

People who work there are very nice. My only issue is that I always seem to get a lesser model loaner car than my current car. I'm interested in possibly trading-in my X3, for another More

by robinlfortin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2025 -

BMW of Darien responded

Robin, thank you for sharing your thoughts with us. We appreciate your feedback and will certainly take it into consideration to enhance our service at BMW of Darien. If you're interested in exploring a trade-in or test drive options, feel free to reach out!

May 07, 2025

Very professional, courteous people. . sending a text video of the evaluation of the car is very useful. More

by V8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2025 -

BMW of Darien responded

We're delighted to hear that you found our team's professionalism and the video evaluation helpful at BMW of Darien. Thank you for sharing your experience with us!

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