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BMW of Darien - Service Center

Darien, CT

4.7
1,434 Reviews

1,434 Reviews of BMW of Darien - Service Center

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August 28, 2025

Confusion! Service was delayed for 2 months - story was the parts were in Germany ! Made in South Carolina!!!!! More

by edmccarrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Samperi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Vince Pampena
4.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Telesco
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Eager
4.0
This rating includes all reviews, with more weight given to recent reviews.
Luigi Devoto
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2025

Dealership was professional and provided shuttle service to and from to pick up car. I thought the diagnostic charge was excessive, and estimate for repair of sunroof was outrageous! More

by djleverich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2025 -

BMW of Darien responded

Thank you for sharing your feedback about the BMW of Darien team and the shuttle service. We understand your concern regarding the charges and we will pass your feedback along to the right team. If you have any further questions, please don’t hesitate to reach out.

August 25, 2025

Service was beyond awful. Jamie our service coordinator was rude and sarcastic. Getting g rid of our bmws for sure. More

by debro1019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trevor Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2025

First time servicing recently purchased used 2007 335i. Found staff very professional and competent. Satisfied with results by technicians More

by Ed R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2025 -

BMW of Darien responded

Ed, we can't thank you enough for coming to BMW of Darien and for sharing your appreciation for our team. We hope to welcome you back next time! Safe travels in your 2007 BMW 335i!

August 19, 2025

I was traveling through Connecticut when we got a service warning that needed immediate attention. We were able to limp into BMW of Darien and Dan was a huge help in quickly determining the cause and our opt More

by BEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2025 -

BMW of Darien responded

We're happy we could assist during your travels and quickly address your service warning! We're grateful you chose BMW of Darien, and we wish you safe travels moving forward!

August 18, 2025

For a 10 minute recall, they had the car for an entire day. No respect for people‘s time. More

by Jminoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Eager
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2025

Always great experience at BMW of Darien. Jaime is very knowledgeable and always provides expert service! More

by Rado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

BMW of Darien responded

Hi Rado, we're glad to hear Jaime and our team provided expert service! Thank you for choosing BMW of Darien and sharing your experience. Safe travels!

August 16, 2025

Jamie Gonzalez, Service Rep is a pleasure to work with. He’s knowledgeable, listens and went above and beyond to help me. I’ve worked with Jamie a few times and each time I’ve had my car serviced he work More

by suzettek1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

BMW of Darien responded

Thank you for your continued trust and enthusiasm for his help. We’ll see you next time at BMW of Darien!

August 16, 2025

Excellent service. Thanks. I hate this site for enforcing a word limit. Not doing dealer rater again. More

by priscilla.tellis
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

BMW of Darien responded

Thank you for visiting BMW of Darien!

August 13, 2025

My service at BMW of Darien, was good. The work was done in a timely fashion! More

by Cowboys Fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

BMW of Darien responded

Thanks for stopping by BMW of Darien for service! We are so glad that Darien ensured a seamless service visit.

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