BMW of Darien - Service Center

I left the dealership feeling unwelcome and unappreciated despite just spending $6,359 on service and having purchase 3 cars there. Awful customer relations. When I pulled out my $50 service voucher they sa despite just spending $6,359 on service and having purchase 3 cars there. Awful customer relations. When I pulled out my $50 service voucher they said I was too late, but then they organized a meeting of 4 people who came out a proposed a credit of $50 for next service. This was in addition to the $30 car wash credit 8 got which I need to use in the next 30 days. It was too cold to wash the car today. It’s December. Now I can wait for a warm day in the next 30 days and I can drive down from Fairfield and use my $30 wash in Darien. Guess $6,359 was too small as service bill to get treated like a valued customer. This was after the service rep sent me to the cashier to settle my bill rather than explain it to me. More

I scheduled an oil change for my BMW over the phone. The process was smooth and hassle-free at dealer. I appreciate the shuttle service. process was smooth and hassle-free at dealer. I appreciate the shuttle service. More

The whole team was friendly and very professional. Very timely and outstanding service all around despite the fact that they were very busy and Covid. Will come back again. timely and outstanding service all around despite the fact that they were very busy and Covid. Will come back again. More

Great ! Initially there was confusion as I requested contactless drop off. Trevor straightened this out quickly and completed service in very efficient manner. Trevor went out of his way to accommodate contactless drop off. Trevor straightened this out quickly and completed service in very efficient manner. Trevor went out of his way to accommodate me More

Stopped in without an appointment and was greeted warmly by Vincent Robstella. I was VERY impressed and incredibly happy with the level of service I got for a dead key fob. And a random question I had. Su by Vincent Robstella. I was VERY impressed and incredibly happy with the level of service I got for a dead key fob. And a random question I had. Super genuine, very knowledgeable. Gushing here because Vincent should be the example all others should follow. More

Great service completed the same day and the inside and outside of the car were very clean when I picked it up. Thank you Vincent! outside of the car were very clean when I picked it up. Thank you Vincent! More

Needed a general check up. Vince was very clear on process and what the car needed. The inspection video was fantastic. Thank you ver much!!! process and what the car needed. The inspection video was fantastic. Thank you ver much!!! More

They were really easy to work with. Price was perfect with the service bundled into the price of the car. It’s better not to worry about costly services in the first few years. Patricia was super nice. with the service bundled into the price of the car. It’s better not to worry about costly services in the first few years. Patricia was super nice. More

Vince rocks! Very attentive and worked hard to get my repair done in a timely fashion. Why did I need to enter 25 words to submit this? repair done in a timely fashion. Why did I need to enter 25 words to submit this? More