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BMW of Darien - Service Center

Darien, CT

4.7
1,406 Reviews
Call Service Center (203) 656-1804

1,406 Reviews of BMW of Darien - Service Center

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May 12, 2023

Zero personal connection. They operate the service dept as if you aren’t even a person. Never used to be this way. Fully disappointed More

by Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Legere
Report | Print
May 26, 2023 -

BMW of Darien responded

Ann, I'm sorry to hear about the experience you had with our service department. It's disappointing to know that you didn't feel valued during your visit. We want every client to feel important and cared for, and I apologize we failed in this regard. If there is anything else you'd like to share or if there is something we can do to assist you moving forward, please give me a call directly. Thank you, Trevor Martin - Service Manager - 203-662-2027

May 12, 2023

Courteous, efficient and talented service department. The dealership immediately provided me with a ride back to my home after leaving my car. The service was accomplished one hour earlier than the ori More

by BillEpi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Skorvanek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Legere, Albano Kroj
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May 12, 2023 -

BMW of Darien responded

We are glad to hear that our service team at BMW of Darien was able to assist you! Thank you for sharing how quickly and seamless your experience was. We appreciate your recommendation and hope to work with you again in the future!

May 12, 2023

Courteous, efficient and talented service department. The dealership immediately provided me with a ride back to my home after leaving my car. The service was accomplished one hour earlier than the ori More

by BillEpi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Skorvanek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Zarembski
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Legere, Albano Kroj
Report | Print
May 12, 2023 -

BMW of Darien responded

Thank you for the review! We are thrilled to hear that you had such a successful service experience working with the BMW of Darien team. Drive safely, and we hope to see you back again down the road!

May 11, 2023

Great service in very sense. Anthony explained me everything, totally recommend. They give me a very nice new BMW as a replacement car More

by martinbenitezyavar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2023 -

BMW of Darien responded

Thank you so much for taking the time to review BMW of Darien! We will pass along your appreciation to Anthony. Safe travels!

May 10, 2023

Poor communication on timing and service took over a week. Very difficult to reach a live person on the phone to get answers. More

by Momcar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TJ Telesco
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Legere
Report | Print
May 11, 2023 -

BMW of Darien responded

We strive to deliver a seamless experience and it's disappointing to see we let you down. This does not sound like the thorough communication and timely service we pride ourselves on, and I apologize for any inconvenience we may have caused. I understand your frustration and I want to do what I can to make things right here. I won't be able to locate your contact information without a full name, so please reach out at your earliest convenience and I'll be sure to get back to you soon. Thank you, Trevor Martin - Service Manager - 203-662-2027

May 06, 2023

Showed up w/o appointment - needed all tires changed. Got taken care of within 6hrs. Relatable professional service More

by Patrikbinkowskip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albano Kroj
Report | Print
May 08, 2023 -

BMW of Darien responded

We're delighted to read your review! At BMW of Darien, we always strive to provide our customers with timely and professional service. It's fantastic to hear that our team was able to meet your needs with the tire change and that you found them approachable. Thank you for sharing your positive experience with us!

May 05, 2023

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by jlaird
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Chris Legere
Report | Print
May 06, 2023 -

BMW of Darien responded

Thanks for your five stars! Let us know how the team at BMW of Darien can assist you in the future--take care!

May 04, 2023

My latest service appointment at Darien BMW was excellent. Very knowledgeable service coordinator & good communication throughout. More

by Pawallace627
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 04, 2023 -

BMW of Darien responded

We appreciate you taking the time to share your positive experience at BMW of Darien! We're so glad our knowledgeable service coordinator provided excellent communication throughout your latest appointment. Thank you for entrusting us with your vehicle's maintenance needs, and we hope to see you back should the need arise!

May 03, 2023

My last experience was not a good one. Everything was very disorganized and the advisor had a bad attitude. More

by Bmwds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2023 -

BMW of Darien responded

I'm sorry to hear about the negative experience you had during your recent visit. We strive to provide excellent service with a smile here, and it's disappointing to hear that we fell short in your case. I would like to learn more about what happened and find out how we can make things right for you. If you could give me a call at your earliest convenience, it would be much appreciated. Thank you, Trevor Martin - Service Manager - 203-662-2027

May 03, 2023

Excellent service! Jamie arranged the service on my car promptly and had arranged for a loaner. Very courteous! More

by mariak.2013
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2023 -

BMW of Darien responded

Thank you for your 5 stars and shoutout to Jamie! All of us at BMW of Darien appreciate your business!

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