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BMW of Darien - Service Center

Darien, CT

4.8
1,377 Reviews
Call Service Center (203) 656-1804

1,377 Reviews of BMW of Darien - Service Center

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January 30, 2025

Very professional, personable, and thorough. The overall environment of the dealership was well-kept, clean, and up ti date. More

by nickvitale
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Kozlowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Monick
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2025 -

BMW of Darien responded

Thank you for the fantastic feedback! We're delighted to hear that our team at BMW of Darien provided a professional and welcoming environment. We appreciate your support and look forward to serving you again in the future!

January 27, 2025

We have bought all of our BMWs from Continental BMW in Darien. The team there are professional and customer service focused. More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barbara Monick is our sales person and she is fabulous!
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Jan 27, 2025 -

BMW of Darien responded

Tony, thank you for your continued trust in BMW of Darien! We're delighted to hear that our team's professionalism and customer service have made a positive impact on your experiences.

January 27, 2025

Took care of my car in the short time I had Available… very impressed with the service! More

by avecchiodesign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2025 -

BMW of Darien responded

Thanks for the 5 star review. We hope to see you again at BMW of Darien!

January 25, 2025

Dan is the best for customer service. He kept me aware of what was going on the whole time. Appreciate the attention. More

by aimee.elsner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

BMW of Darien responded

Aimee, we're delighted to hear that Dan provided you with excellent customer service at BMW of Darien. Thank you for sharing your experience!

January 24, 2025

BMW of Darien is a fantastic dealership. My husband and I have purchased/leased cars with them for several years and bring our cars here for service. Highly recommend. They make things easy! More

by pollyg48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

BMW of Darien responded

Thank you for your continued trust in BMW of Darien! We're delighted to hear that you've had such positive experiences with both our sales and service teams. We appreciate the recommendation and look forward to serving you again soon!

January 23, 2025

Awesome service! Luigi is excellent. Service quick and efficient. Received a video of work performed prior to checkout. More

by gmurphyct
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Samperi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anderson Cherilus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vince Pampena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luigi Devoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Martinez
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Jan 23, 2025 -

BMW of Darien responded

We're delighted to hear about your positive experience with Luigi and the team at BMW of Darien! It's great that you appreciated the quick service and video update. Thanks for sharing this feedback!

January 22, 2025

Jaime really was amazing. Went out of his way to make it all super convenient. More

by JT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

BMW of Darien responded

JT, thanks for sharing your kind regards for Jaime! We are happy to hear that our team went above and beyond at BMW of Darien!

January 22, 2025

Great service for my 2024 M2. Super responsive and dependable. Highly recommend Darien BMW. Thx very much. More

by sefton1225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Telesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

BMW of Darien responded

Thank you for recommending BMW of Darien! We're delighted to hear that our team provided great service for your 2024 M2. We appreciate your support and look forward to serving you again in the future!

January 19, 2025

Dishonest. not what they pretend to betray . Needs new Management. Front desk Good. The other Guys at the other next need to Go . More

by Dulanid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian
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Jan 30, 2025 -

BMW of Darien responded

We apologize you left our dealership feeling this way and would be happy to discuss these concerns in greater detail. Please feel free to reach out directly so we can try to help. Thank you, Trevor Martin - Service Manager - 203-662-2027

January 17, 2025

Very clear communication and helpful with a loaner. Always a bit of sticker shock but pleasant and convenient service. More

by ballard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Eager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

BMW of Darien responded

Thank you for sharing your experience with BMW of Darien! We're glad to hear that our team provided clear communication and helpful service. We understand the sticker shock, but we hope the convenience made it worthwhile.v

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